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Conditions Treated with Telehealth Visits

Virtual urgent care visits through telehealth are appropriate for non-life threatening conditions like:
  • Cold and flu symptoms
  • Fevers
  • Migraines
  • Minor injuries or burns
  • Skin conditions
  • Sprains or strains

If you have questions or suspect you might have COVID-19, please contact the COVID-19 Hotline.

Know you options

Have questions about where to get care? Click to learn more.

Where to Get Care

If you have chest pain, shortness of breath, dizziness, a severe headache, broken bone or other serious problems, please go to the nearest emergency department or call 911.

Accessing Reid HealthNOW

To access Reid HealthNOW, you will need a computer or mobile device with a camera and Internet access. Follow these simple steps to see a doctor online:

  • Enroll - Creating an account on Reid HealthNOW is easy. Visit ReidHealthNOW.org to register at no cost. Once your account is created, your information is stored safely and securely for all future online visits.
  • Select a doctor - We believe in choice. That's why we show you the doctors available in your state, and let you review their backgrounds and ratings so you can decide who to see.
  • See a doctor - Whether accessing via the web or using our mobile app, you can see and speak with a doctor over live, high-quality video.

In a few minutes, you'll have a diagnosis and customized treatment plan, and you'll be on your way to feeling better!

Choose your device

On a Mobile Device

Consultations have never been more convenient. From your phone, tablet, or desktop, you can have a live video visit with a healthcare provider.

To conduct a successful virtual visit on your smartphone or tablet, you must be running on one of the following operating systems:

  • iOS 7 and above
  • Android 2.3.3 and above

Acceptable mobile devices include:

  • iPhone 4S or later
  • iPad 2 or later
  • iPad Mini
  • iPad Air
  • iPod Touch 5th Generation
  • Android phones or Android tablets

In the Google Play Store or iTunes App Store, search for My Reid Now and install the app on your device. When open, you will be prompted to conduct an equipment test to ensure your device will support a visit. An important part of a successful virtual visit is a strong internet connection. If the system detects a weak signal, it may prompt you to switch to an alternate connection to successfully conduct a visit.


Online

Prefer to have a visit from your computer? Simply visit ReidHealthNOW.org, sign up, and see a provider from the comfort of home, or wherever you are.

To access ReidHealthNOW via the web, you will need one of the following operating systems:

  • Windows Vista
  • Windows 7
  • Windows 8
  • Windows 10
  • OS X 10.6 or later

Acceptable web browsers include, but are not limited to:

  • Internet Explorer
  • Firefox
  • Chrome
  • Safari

If you have any questions, or for more information about ReidHealthNOW, please contact Randi Whitesel at (765) 983-3446 or email our Telehealth Department.

How Telehealth Works

All you need for a virtual telehealth visit is a smartphone, tablet or computer and the Reid HealthNOW app.

Using the latest video conferencing tools, we deliver real-time care and consultations virtually. You'll have an on-screen visit with a provider, receive a diagnosis and, if needed, a prescription to your preferred pharmacy. See how it works!

"I went into the video meeting with the doctor skeptical, but after using it, I see that it performs a vital medical purpose.

I was able to get a medication that will help me until my face to face meeting with the doctor. Great experience!!!!"

Follow These Four Easy Steps

Signing Up is FREE

1
Download
2
Access
3
Enroll
4
Consult
a screenshot of a cell phone

1
Download
the App

Download the free Reid HealthNOW Virtual Visits app (Google Play or iTunes) or enroll on your computer.

In the Google Play Store or iTunes App Store, search for My Reid Now and install the app on your device. When open, you will be prompted to conduct an equipment test to ensure your device will support a visit. An important part of a successful virtual visit is a strong internet connection. If the system detects a weak signal, it may prompt you to switch to an alternate connection to successfully conduct a visit.

a screenshot of a cell phone

2
Access Your Visitfrom the home screen

All visits will appear here - you do not have to contact your doctor prior to an Urgent Care visit. However, you DO need to contact your doctor prior to a scheduled visit.

Access Your Account

Reid Scheduled Visit

  • Patient will not be charged at the time of appointment
  • Patient will receive email notification that an appointment has been set
  • If the patient does have the app, they can click on the email notification and go straight to the app
  • If they do not have the app, they will be directed to a screen that has the app download link
  • Patients still have access to their treating physician and can call in with questions or concerns. This gives the patient the option for the convenience and safety of an appointment that would take place in the office to happen from the comforts of home.

Urgent Care Visit

  • You can have a guest join you on the appointment (loved one, friend, support system)
  • Opening the app, registering for an appointment, and making it to the waiting room took all less than 10 mins
  • You have more information about the physician treating you than you would if you were to walk into an Urgent Care or Emergency Room - app gives you background and allows you to get to know the physician before even meeting them
  • At the end of the appointment there is a summary in which the physician can ensure that the patient's PCP is notified and informed of the visit.
a screenshot of a cell phone

3
Createyour personal profile

Creating an account on Reid HealthNOW is easy. Visit ReidHealthNOW.org to register at no cost. You'll be prompted to answer the following questions:

  • Who is the appointment for?
  • Would you like to invite a guest?
  • Background questions - what concerns made you schedule the appointment?
  • Have you been exposed to someone with COVID-19 (Coronavirus)
  • What pre-existing conditions do you have?
  • What medications are you taking?

Once your account is created, your information is stored safely and securely for all future online visits.

a screenshot of a cell phone

4
Consultation with a provider

Using the latest video conferencing tools, we deliver real-time care and consultation, virtually, at a time and location convenient for you. Get a diagnosis or prescription from a Reid health care provider, when appropriate.

In a few minutes, you'll have a diagnosis and customized treatment plan, and you'll be on your way to feeling better!

Get started by downloading the app today!

Patient Testimonials

More about Telehealth Urgent Care Visits

Reid HealthNOW - Winter

Reid HealthNOW - Sick Kid

Reid HealthNOW - College

Reid HealthNOW - Camper

Reid HealthNOW - Trucker

Have questions about where to get care? Learn more about your care options here.