Conditions Treated with Telehealth Visits
Virtual urgent care visits through telehealth are appropriate for non-life threatening conditions like:
- Cold and flu symptoms
- Fevers
- Migraines
- Minor injuries or burns
- Skin conditions
- Sprains or strains
If you have questions or suspect you might have COVID-19, please contact the COVID-19 Hotline.
Know you options
Have questions about where to get care? Click to learn more.
If you have chest pain, shortness of breath, dizziness, a severe headache, broken bone or other serious problems, please go to the nearest emergency department or call 911.
Accessing Reid HealthNOW
To access Reid HealthNOW, you will need a computer or mobile device with a camera and Internet access. Follow these simple steps to see a doctor online:
- Enroll - Creating an account on Reid HealthNOW is easy. Visit ReidHealthNOW.org to register at no cost. Once your account is created, your information is stored safely and securely for all future online visits.
- Select a doctor - We believe in choice. That's why we show you the doctors available in your state, and let you review their backgrounds and ratings so you can decide who to see.
- See a doctor - Whether accessing via the web or using our mobile app, you can see and speak with a doctor over live, high-quality video.
In a few minutes, you'll have a diagnosis and customized treatment plan, and you'll be on your way to feeling better!
Choose your device
On a Mobile Device
Consultations have never been more convenient. From your phone, tablet, or desktop, you can have a live video visit with a healthcare provider.
To conduct a successful virtual visit on your smartphone or tablet, you must be running on one of the following operating systems:
- iOS 7 and above
- Android 2.3.3 and above
Acceptable mobile devices include:
- iPhone 4S or later
- iPad 2 or later
- iPad Mini
- iPad Air
- iPod Touch 5th Generation
- Android phones or Android tablets

In the Google Play Store or iTunes App Store, search for My Reid Now and install the app on your device. When open, you will be prompted to conduct an equipment test to ensure your device will support a visit. An important part of a successful virtual visit is a strong internet connection. If the system detects a weak signal, it may prompt you to switch to an alternate connection to successfully conduct a visit.
Online
Prefer to have a visit from your computer? Simply visit ReidHealthNOW.org, sign up, and see a provider from the comfort of home, or wherever you are.
To access ReidHealthNOW via the web, you will need one of the following operating systems:
- Windows Vista
- Windows 7
- Windows 8
- Windows 10
- OS X 10.6 or later
Acceptable web browsers include, but are not limited to:
- Internet Explorer
- Firefox
- Chrome
- Safari
If you have any questions, or for more information about ReidHealthNOW, please contact Randi Whitesel at (765) 983-3446 or email our Telehealth Department.
How Telehealth Works
All you need for a virtual telehealth visit is a smartphone, tablet or computer and the Reid HealthNOW app.
Using the latest video conferencing tools, we deliver real-time care and consultations virtually. You'll have an on-screen visit with a provider, receive a diagnosis and, if needed, a prescription to your preferred pharmacy. See how it works!
"I went into the video meeting with the doctor skeptical, but after using it, I see that it performs a vital medical purpose.
I was able to get a medication that will help me until my face to face meeting with the doctor. Great experience!!!!"
Follow These Four Easy Steps
Signing Up is FREE
Patient Testimonials
More about Telehealth Urgent Care Visits
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Have questions about where to get care? Learn more about your care options here.