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Patients' Bill of Rights

Reid Health strives to provide our patients with optimally achievable quality of care and to ensure that our patients’ dignity and privacy are respected. Reid staff members respect the right of our patients and are committed to protecting and promoting each patient.

Each patient or patient representative is given a copy of the Reid Patient’s Bill of Rights as part of the admission process. Copies of the Patient’s Bill of Rights are available in English and Spanish. Reid’s Patient’s Bill of Rights is also posted throughout the hospital and contains information regarding how to report an issue.

A Patient’s Bill of Rights

1. Notice of Rights – Reid Health will inform you of your rights before beginning or stopping your care whenever possible.

2. Complaints/Grievances – You have the right to quick resolution of complaints or grievances. If you wish to file a grievance please contact any employee or call (765) 983-3000. You may also file a complaint with: U.S. Department of Health and Human Services, 200 Independence Avenue, SW, Room 509F, HHH Building Washington, D.C. 20201,1-800-368-1019, 800-537-7697 (TDD). Complaint forms are available at Indiana State Department of Health, Division of Acute Care, 2 North Meridian Street, 4A, Indianapolis, IN 46204, (800) 246-8909, [email protected]

3. Fair and Impartial Treatment — You have the right to receive treatment regardless of race, color, national origin, age, disability, and sex including discrimination based on pregnancy, gender identity, and sex stereotyping. You have the right to considerate and respectful care free of abuse, neglect, feeling compelled, discriminated, or retaliated against.

4. Exercise of Rights – You have the right to have a family member or a representative of your choice and your own physician notified promptly of your admission to the hospital.

  • You have the right to receive complete and up-to-date information about your diagnosis, treatment, and prognosis from your physician in terms you can understand.
  • You have the right to help plan and actively participate in your care and treatment. When it is not medically appropriate to give you the information, the information will be made available to your representative.
  • You have the right to make informed decisions about your care. You can request or refuse treatment, as allowed under the law, once .you have been informed by your physician of the risks, benefits and other treatment options available to you. These rights must not be considered a way to demand that you receive treatment or services which are not medically necessary or are inappropriate.
  • You have the right to be informed about the expected and unexpected outcomes of tests and treatments in order to participate in decisions about your care.
  • You have the right to know the name of the physician coordinating your care.

5. Advance Directives – You have the right to have in place advance directives, including psychiatric advance directives. Advance directives provide the physician and staff with your wishes about your care when you cannot communicate that to us. You have the right to have the staff and physicians respect your wishes and to receive comfort and dignity during your care.

6. Treatment and Transfer Patient – You have the right to expect Reid Health to respond to your request for care by providing you with an evaluation, service or referral depending on the type of care you require. If you are medically stable, you may transfer to another nursing unit or to another facility after you have received complete information about the need for the transfer and the alternatives to transfer. You will not be transferred until the other facility has accepted you as a patient.

7. Persons or Organizations Participating in Care – You have the right to know the relationship(s) of the hospital to other persons or organizations participating in the provision of your care.

8. Professional Staff – You have the right to know the professional status of the people and other agencies providing your care as well as the relationship they have with the hospital. You will be informed of any proposed changes in the professional staff caring for you.

9. Privacy and Safety – You have the right to personal privacy. Your care, examination, treatment, and meetings with physicians should be confidential and discreet. You have the right to ask anyone that is not directly involved in your care to leave the room.

  • We must obtain your permission to make recordings or films for any reason other than identification, diagnosis or treatment purposes.
  • You have the right to care in a safe setting and to be free of abuse or harassment. Though we fully respect your right to privacy, any patients viewed as a potential threat to themselves or others may be subjected to screening by a metal detection device.

10. Confidentiality of Patient Records – Your clinical records will be kept confidential. You have the right to ask for copies of your clinical record and receive those copies within a reasonable amount of time.

11. Seclusion and Restraint for Behavior Management – You have the right to be free from restraints of any form that are not medically necessary or are used as a means of coercion, discipline, convenience or retaliation by staff.

12. Scientific Experimentation – You have the right to participate or refuse experimental, unusual or research treatment after being fully informed of such treatment. Your refusal or participation will not affect your access to services.

13. Pain Management – You have the right to have your pain treated as effectively as possible. You will be provided with information about pain medication and pain relief.

14. Billing Information – You have the right to see your bill for the services you have received within a timely manner. You may ask to have the bill itemized. You have the right to receive an explanation of your bill regardless of how the bill will be paid. You have the right to know how your bill will be paid and if any limitations have been placed on any services you receive.

15. Continuity of Care and Discharge – You have the right to know before you are released who will be providing your care after you leave and the times of any appointments.

16. Hospital Rules and Regulations – You have a right to know what hospital rules apply to your conduct as a patient.

17. Visiting Rights

  • You have the right to choose who may visit you during your hospital stay, subject to certain clinical restrictions or limitations on such rights, and to deny or withdraw from such consent at any time. In the event you are unable to designate who can visit, a family member, friend or other individual who is providing support (“support person”) during your hospital stay may do so on your behalf.
  • Visitation may be limited when visitation would interfere with the care of the patient and/or the care of other patients”. Visitation will not be restricted, limited or otherwise denied based on race, color, national origin, sex, religion, sexual orientation, gender identity or disability.
  • Examples for limiting visitation would include:
  • patient is undergoing care interventions; Presence of infection control issues; visitation may interfere with care of other patients; existence of court orders restricting contact; disruptive, threatening or violent behavior of any kind; patient need for privacy or rest; need for limitation on the number of visitors during a specific time period; need for minimum age requirement for child visitors; inpatient substance or psych treatment programs that have protocols limiting visitation.

18. Donation of Organs and Tissues – Your family has the right of informed consent for donation of organs and tissues.

No catalog of rights can guarantee for the patient the kind of treatment he or she has the right to expect. A hospital has many functions to perform, including the prevention and treatment of disease, the education of both health professionals and patients, and the conduct of clinical research. All of these activities must be conducted with an overriding concern for the patient and, above all, the recognition of his or her dignity as a human being. Success in achieving this recognition assures success in the defense of the rights of patients.

(revised 11-2016)

Discrimination is Against the Law. We comply with applicable Federal civil rights laws and Indiana laws. We do not discriminate against, exclude or treat people differently because of race, color, national origin, age, disability, sex, sexual orientation or gender identity. Please see our Patients’ Bill of Rights.

Reid Health
1100 Reid Parkway
Richmond, IN 47374
Our form 990, annual reports & financial statements are available upon request.