Safe Pathways to Care

As you consider scheduling in-person appointments and procedures--including surgeries-- we wanted to share how we will maintain your safety when you visit any Reid Health facility.

Our teams on the main campuses in Richmond and Connersville and in all of our physician offices are extremely experienced in dealing with infectious disease. You can be assured we are taking every step to ensure your safety as we begin a return to more of a normal operation. We will continue offering telehealth visits and also are still limiting visitors on campus as outlined below. Please: NEVER delay care for fear of COVID-19.

Plans for our physician practices:

• To limit traffic in waiting rooms, we will check you in from your car when possible. When you arrive, please call the office. If you do not have a cell phone, alert our door screeners. We will have you enter when an exam room is ready.
• In most cases, only the patient will be allowed to enter. For children and adult patients who require a support person, one adult may accompany the patient.
• All patients and their support person (if allowed) must wear a mask throughout the entire visit. Cloth or other home-made masks are acceptable. If you arrive without a mask, we will provide one.
• All providers and staff will wear masks during all patient encounters.
• Patients will be asked to complete paperwork in their car when possible.
• We are performing diligent hand washing and extra cleaning precautions of surfaces and instruments
• All exam room doors will be kept closed
• Magazines, toys and other "touchable" items have been removed from our waiting areas and exam rooms.
• All patients and their support person will be screened for COVID-19 symptoms.
• Prior to your appointment, office staff will assess your needs by phone to determine if an in-person visit is your best option. In many cases, a telemedicine visit is still a great option.

In the news: Reid Health receives an "A" for safety

Indiana and Ohio mandate masks as COVID-19 numbers trend upward again. Scientific studies are backing up their effectiveness. However, vented masks are not effective in protecting against COVID. So Reid Health is joining other health care organizations in only allowing non-vented masks to be worn in Reid facilities.

If you visit a Reid property, you must wear approved masks as follows:

Reid Health COVID-19 Dashboard*

• Lab-confirmed positive: 1,640
• Patients in containment areas: 111
• Total tests submitted: 20,700

*As of 11/27/2020

As of 11/25/2020, Indiana has had 318,894 cases. There have been 5,295 deaths in the state, according to Indiana State Department of Health.

What to do if you have respiratory symptoms or fear exposure to COVID-19:

• Call the Reid Health Respiratory Clinic hotline at 765-965-4200 (8 a.m. to 8 p.m. Mon-Fri; 8 a.m. to 3 p.m. Sat.) for consultation and possible appointment; OR log into the Reid HealthNOW virtual app for COVID-19 screening/consultation 8am-3pm 7 days a week.

• Appointments can be made using either of these options to be assessed at the Respiratory Clinic, 1501 Chester Boulevard, Richmond. Remember: patients MUST have an appointment.