Safe Pathways to Care
As you consider scheduling in-person appointments and procedures--including surgeries-- we wanted to share how we will maintain your safety when you visit any Reid Health facility.
Our teams on the main campuses in Richmond and Connersville and
in all of our physician offices are extremely experienced in dealing with infectious
disease. You can be assured we are taking every step to ensure your safety as
we begin a return to more of a normal operation. We will continue offering
telehealth visits and also are still limiting visitors on campus as outlined
NEVER delay care for fear of COVID-19.
Plans for our physician practices:
- To limit traffic in waiting rooms, we will check you in from your car when possible. When you arrive, please call the office. If you do not have a cell phone, alert our door screeners. We will have you enter when an exam room is ready.
- In most cases, only the patient will be allowed to enter. For children and adult patients who require a support person, one adult may accompany the patient.
- All patients and their support person (if allowed) must wear a mask throughout the entire visit. Cloth or other home-made masks are acceptable. If you arrive without a mask, we will provide one.
- All providers and staff will wear masks during all patient encounters.
- Patients will be asked to complete paperwork in their car when possible.
- We are performing diligent hand washing and extra cleaning precautions of surfaces and instruments
- All exam room doors will be kept closed
- Magazines, toys and other "touchable" items have been removed from our waiting areas and exam rooms.
- All patients and their support person will be screened for COVID-19 symptoms.
- Prior to your appointment, office staff will assess your needs by phone to determine if an in-person visit is your best option. In many cases, a telemedicine visit is still a great option.
Hear from Reid Physicians
Click below to listen to Dr. Jennifer Bales and Dr. Jordan Raynor discuss how Reid Health is ensuring safe pathways to care.
Dr. Jennifer Bales
Dr. Jordan Raynor
Emergencies can't wait
What are Reid Health patients saying about Telehealth?
Thank you from Reid Health
- A "no visitor" policy is implemented with exceptions only for one support person when a patient cannot function alone. With children, one healthy adult can be present. The person with the child will be screened and given a mask to wear for the duration of the visit.
- Staff at entrances of the main campus and physician offices will screen everyone at the door. All patients, including children, are masked upon entry.
- When appropriate, people will be asked to return their cars for phone triage if COVID-19 risk is determined.
- Anyone with potential COVID-19 exposure or symptoms should visit the Reid HealthNOW virtual app for a screening or call the Respiratory Clinic hotline, (765) 965-4200 (7 a.m. to 6 p.m.)
- Special considerations will be made as possible in end-of-life situations.
Wearing hand-made masks
The Centers for Disease Control and Prevention (CDC) recommends wearing cloth face coverings in public settings. CDC also advises the use of simple cloth face coverings to slow the spread of the virus and help people who may have the virus and do not know it from transmitting it to others. Learn more: https://www.cdc.gov/…/prevent…/diy-cloth-face-coverings.html
Reid Health is accepting handmade cloth masks to distribute to our community in need. The need is great and we will accept and distribute all the masks you can produce. Distributing these masks in non-clinical settings allows us to conserve our Personal Protective Equipment (PPE) supply at the front lines of patient care.
Latest statistics on
COVID -19 -- coronavirus
Reid Health COVID-19 Dashboard
- Lab-confirmed positive*: 131
- Patients in containment areas: 42
- Total tests submitted: 2,079
As of 10 a.m. 5/28/2020. * ISDH and independent lab tests; includes inpatient, outpatient, and ED testing to date
What to do if you have respiratory symptoms or fear exposure to COVID-19:
- Call the Reid Health Respiratory Clinic hotline at 765-965-4200 ( 7 a.m. to 6 p.m.) for consultation for possible appointment, OR
- Log into the Reid HealthNOW virtual app for COVID-19 screening/consultation. The screening tool will be available from 7 a.m. - 6 p.m.
- Appointments can be made using either of these options to be assessed at the Respiratory Clinic, 1501 Chester Boulevard, Richmond. Remember: patients MUST have an appointment. NOTE: The Respiratory Clinic will be closed on Memorial Day, Mon., May 25.
Help prevent the spread of infection
- Wash your hands often.
- Avoid touching your face with your hands.
- Cover your cough if you have symptoms.
- Stay home if you are sick.
- Clean and disinfect objects and surfaces regularly.
- Wear a mask when out in public.
Frequently Asked Questions
How are you keeping visitors safe?
Our teams on the main campuses in Richmond and Connersville and in all of our physician offices are extremely experienced in dealing with infectious disease. You can be assured we are taking every step to ensure your safety as we begin a return to more of a normal operation. We will continue offering telehealth visits and also are still limiting visitors on campus as outlined below. Please: NEVER delay care for fear of COVID-19.
I have a large family and we are expecting a new baby. Why can't we all be there?
Can my child still get immunizations?
YES! At Reid Health we recommend every child continues to follow the American Academy of Pediatrics (AAP) guidelines for immunizations, even if the process looks a little different because of the COVID-19 outbreak.