Reid Health in the top 15% of hospitals in the U.S. for outstanding patient experience, according to Healthgrades
June 23, 2022 -- Reid Health has received the
Healthgrades 2022 Outstanding Patient Experience Award™,
a first for the health system.
The distinction places Reid among the
top 15 percent of hospitals nationwide for patient experience, according to Healthgrades, the leading marketplace that connects
people with the right doctor and hospital.
Healthgrades evaluated 3,173 hospitals that submitted at least 75
patient experience surveys to the Centers for Medicare and Medicaid Services
(CMS), covering admissions from July 2020 to March 2021. Of those hospitals
evaluated, 399 outperformed their peers -- based on their patients' responses -- to
achieve the award.
"This honor is a reflection of the
incredible dedication and hard work of the entire Reid Health team," said Craig
Kinyon, Reid Health President/CEO. "What makes it even more remarkable is the
period evaluated came during the height of the COVID-19 pandemic, a time when
our team was pushed to its limits but continued to provide high-quality care to
the communities we serve."
"We're committed to creating an
environment in which our patients and their families feel as comfortable as
possible," said Michelle McClurg, Vice President/Chief Patient Experience Officer
for Reid Health. "Everything we do is guided by our organizational values of
excellence, empathy, integrity, and accountability."
Healthgrades evaluates performance by
applying a scoring methodology to 10 patient experience measures, using data
collected from surveys of the hospital's patients. Questions focus on patients'
perspectives of their care in the hospital.
Topics range from cleanliness and noise
levels in patient rooms to medication explanations and hospital staff
responsiveness to patients' needs. The measures also include whether a patient
would recommend the hospital to friends or family and their overall rating of
the hospital.
"This honor is a reflection of the incredible dedication and hard work of the entire Reid Health team. What makes it even more remarkable is the period evaluated came during the height of the COVID-19 pandemic, a time when our team was pushed to its limits but continued to provide high-quality care to the communities we serve." -- Craig Kinyon, Reid Health President/CEO
"We applaud all recipients of the
Healthgrades 2022 Outstanding Patient Experience Award for putting patient
experience at the front and center within their organizations," said Brad
Bowman, MD, Chief Medical Officer and Head of Data Science, Healthgrades.
"We commend these hospitals for their
ongoing commitment in prioritizing an exceptional patient experience, while
ensuring the health and safety of their patients."
Consumers can visit healthgrades.com for more information about how
hospital quality was measured and access the complete methodology here.