Visitor policy & screening procedure
Safety is a priority at Reid Health.
We recognize the positive impact a loved one's support can have on a patient's physical and emotional well-being and recovery; however we must prioritize the safety of our staff, patients, and their families. We appreciate your cooperation with the following requirements for visitation at any Reid Health facility.
Patients in the hospital who are not positive for or suspected to have COVID-19 can have two visitors at a time.
Visitation for patients who are COVID-19 positive or suspected to have COVID-19 remains restricted except in End of Life situations.
Technology will be utilized to promote patient interaction with their loved ones.
*The following exceptions apply:
End of Life Situations/Hospice Patients: Exceptions will be made in end of life situations and will be managed by the Unit Manager/Charge Nurse/House Supervisor.
Loved ones will be permitted to interact with the patient provided appropriate safety measures are in place. Even with the appropriate Personal Protective Equipment (PPE), loved ones should understand the risk of contracting Covid-19 if interacting with a Covid positive or suspected Covid positive patient.
Note: In end of life situations, groups of family members will be allowed to gather in areas such as cafeteria, available classrooms and conference rooms and should socially distance and wear facial coverings. This will be managed by the House Supervisor. Visitor Requirements & Responsibilities still apply.
Maternity patients Patients may have two visitors/support people.
Minor maternity patients (under 18 years of age) One support person and a parent or guardian will be permitted.
New Mom Post Delivery Appointments: Two parents/support people will be permitted to attend thier newborn's office visits.
Minor patients (under 18 years of age) may have two visitors in the Emergency Department and inpatient setting provided one is the patient's parent/guardian.
Special assistance Patients who require assistance due to mobility, reorienting/confusion, interpretation, court-ordered, or healthcare decision making may have two visitors provided one is the additional assistance person.
Outpatient Surgery/Invasive Procedures: Patients may have two people accompany the patient unless they need addtional assistance. Minor patients may have two parents or guardians. The person waiting should remain in the surgery waiting area. Alternatively, they may wait in their car.
Geropsych/Psych: Patients MAY have two visitors. This will be handled on a case by case basis by the Provider/Management depending on patient's ability to comply with masking and distancing requirements and treatment plan.
ARU: Up to two people are permitted if necessary (family training, extenuating circumstances, special assistance).
Pediatric Rehab: Parent may enter to register child, return to their car to be with other children and return to retrieve child at end of session.
Siblings under the age of 14 may now visit at
the Reid Health Pavilion.
Visitor Requirements & Responsibilities
To be admitted as a visitor, you:
- Must be at least 14 years old;
- Must not have COVID-19 symptoms or an elevated temperature (greater than or equal to 99.6 degrees) or have been directly exposed to someone with COVID-19 within the past 14 days;
- Must agree to wear a mask or facial covering that covers both their mouth and nose at all times, including while in the patient's room;
- Must wash their hands or use hand sanitizer often, including upon entry and exit from the patient's room;
- Must socially distance 6 feet;
- Should remain in the patient's room -- except to get food inside the hospital and then return to the room -- or to exit for the day; and
Visitors who are not able to comply with these restrictions and responsibilities will be asked to leave.
All people entering any Reid Health facility (except Emergency Department patients) will be screened for signs and symptoms of COVID-19.
As a patient, you will be asked:
Are you seeking emergency care or treatment?
- If yes, you will be provided a mask if you do not have one. You will be directed immediately to the ED Triage window.
- If no, or not applicable as in an office settings, you will be asked to sanitize your hands, put on a mask, have your temperature taken and answer the following questions:
Do you have a cough, shortness of breath or difficulty breathing?
Do you have chills, repeated shaking with chills, muscle pain, headache, sore throat, new loss of taste or smell?
If your temperature is greater than or equal to 99.6°F using a digital no-touch thermometer and you answer yes to the above questions, you may be symptomatic for COVID-19. You will be informed of the screening failure and asked to keep your mask over your nose and mouth, refrain from touching anything, and maintain a social distance of 6 feet from others.
As a visitor or person accompanying a patient, you will be asked to:
Sanitize your hands, put on a mask, have your temperature taken, and answer these questions:
- Do you have a cough, shortness of breath or difficulty breathing?
- Do you have chills, repeated shaking with chills, muscle pain, headache, sore throat, new loss of taste or smell?
If you have a cough, shortness of breath AND a temperature greater than or equal to 99.6°F, and one of any of the other symptoms, you will not be permitted to enter. You will be informed of the screening failure and encouraged to seek care.
If you do not exhibit any symptoms, you will be provided a cloth mask and expected to follow the Visitor Requirements & Responsibilities. If you do not comply with the Visitor Requirements & Responsibilities, you will be asked to leave.
Floral, balloon, and food deliveries will be accepted by the door screener. Door screeners will receive and coordinate with staff of the intended delivery site to complete the delivery.
Patient belongings that are being dropped off will be accepted by the door screener and taken by the transporter to the unit where the patient is located.
Community-made masks will be accepted by door screeners at the Outpatient Care Center/Main Entrance (Valet Parking Office) and Connersville Emergency Department, 9 a.m. to 3 p.m., Monday through Friday.