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Visitor policy & screening procedure

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Safety is a priority at Reid Health.

We recognize the positive impact a loved one's support can have on a patient's physical and emotional well-being and recovery; however we must prioritize the safety of our staff, patients, and their families. We appreciate your cooperation with the following requirements for visitation at any Reid Health facility.

Surgical masks are required. Cloth masks are no longer acceptable because of the highly contagious Delta variant. We appreciate your cooperation and are happy to provide you with a surgical mask during your visit to any Reid facility.

Patients in the hospital can have one visitor at a time.

*The following exceptions apply:

COVID-19 positive or suspected positive patients: Inpatient COVID patients may have one visitor per day. Emergency Department COVID patients may not have visitors. Minor patients may have one parent/legal guardian.

End-of-Life Situations/Hospice patients: Exceptions will be made in end-of-life situations and will be managed by the Unit Manager/Charge Nurse/House Supervisor.

Loved ones will be permitted to interact with the patient provided appropriate safety measures are in place. Even with the appropriate Personal Protective Equipment (PPE), loved ones should understand the risk of contracting COVID-19 if interacting with a COVID-positive or suspected COVID-positive patient.

Note: In end-of-life situations, groups of family members will be allowed to gather in areas such as cafeteria, available classrooms and conference rooms and should socially distance and wear facial coverings. This will be managed by the House Supervisor. Visitor Requirements & Responsibilities still apply.

Maternity patients: Patients may have two visitors/support people.

Minor maternity patients (under 18 years of age): One support person and a parent or guardian will be permitted.

New mom post-delivery appointments: Two parents/support people will be permitted to attend their newborn's office visits. Both the newborn and one additional person may accompany the new mom to her office visits.

Minor patients (under 18 years of age): May have two visitors in the Emergency Department and inpatient setting provided one is the patient's parent/guardian.

Special assistance: Patients who require assistance due to mobility, reorienting/confusion, interpretation, court-ordered, or healthcare decision making may have three or more visitors as necessary to meet their needs.

Outpatient surgery/invasive procedures: Patients may have one support person unless they need additional assistance. Minor patients may have two support people provided one is the patient's parent or guardian.

Geropsych/Psych: Patients may have one visitor. This will be handled on a case-by-case basis by the Provider/Management depending on the patient's ability to comply with masking and distancing requirements and treatment plan. If in-person visitation cannot be accommodated, tele-visitation will be used.

ARU: Two people are permitted but more can be used if necessary (family training, extenuating circumstances, special assistance).

Pediatric rehab: Parent may enter to register child, return to their car to be with other children and return to retrieve child at end of session.

Open-heart patients: Two visitors are allowed but more may be permitted when necessary for family teaching/training or if the patient needs extra assistance.

Reid Health Pavilion: Residents may have two support people provided one is the patient's parent or guardian. Due to long-term residential care and patient benefit, siblings under the age of 14 may visit.

Visitor Requirements & Responsibilities

To be admitted as a visitor, you:

  • Must be at least 14 years old. This does not apply to end-of-life situations or hospice patients;
  • Must not have COVID-19 symptoms or an elevated temperature (greater than or equal to 99.6 degrees) or have been directly exposed to someone with COVID-19 within the past 14 days;
  • Must agree to wear a surgical mask (no cloth face coverings are allowed) that covers both their mouth and nose at all times, including while in the patient's room;
  • Must wash their hands or use hand sanitizer often, including upon entry and exit from the patient's room;
  • Must socially distance 6 feet;
  • Should remain in the patient's room -- except to get food inside the hospital and then return to the room -- or to exit for the day.

Visitors will not be allowed to leave the building and return during the same day and may not swap out for another guest during the day.

Visitors who are not able to comply with these restrictions and responsibilities will be asked to leave.

Screening Procedure

All people entering any Reid Health facility (except Emergency Department patients) will be screened for signs and symptoms of COVID-19.

As a patient, you will be asked:

Are you seeking emergency care or treatment?

  • If yes, you will be provided a surgical mask if you do not have one. You will be directed immediately to the ED Triage window.
  • If no, or not applicable as in an office settings, you will be asked to sanitize your hands, put on a surgical mask, have your temperature taken and answer the following questions:

Do you have a cough, shortness of breath or difficulty breathing?

Do you have chills, repeated shaking with chills, muscle pain, headache, sore throat, new loss of taste or smell?

If your temperature is greater than or equal to 99.6°F using a digital no-touch thermometer and you answer yes to the above questions, you may be symptomatic for COVID-19. You will be informed of the screening failure and asked to keep your surgical mask over your nose and mouth, refrain from touching anything, and maintain a social distance of 6 feet from others.

As a visitor or person accompanying a patient, you will be asked to:

Sanitize your hands, put on a surgical mask, have your temperature taken, and answer these questions:

  • Do you have a cough, shortness of breath or difficulty breathing?
  • Do you have chills, repeated shaking with chills, muscle pain, headache, sore throat, new loss of taste or smell?

If you have a cough, shortness of breath AND a temperature greater than or equal to 99.6°F, and one of any of the other symptoms, you will not be permitted to enter. You will be informed of the screening failure and encouraged to seek care.

If you do not exhibit any symptoms, you will be provided a surgical mask and expected to follow the Visitor Requirements & Responsibilities. If you do not comply with the Visitor Requirements & Responsibilities, you will be asked to leave.

Deliveries

Floral, balloon, and food deliveries will be accepted by the door screener. Door screeners will receive and coordinate with staff of the intended delivery site to complete the delivery.

Patient belongings that are being dropped off will be accepted by the door screener and taken by the transporter to the unit where the patient is located.


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Discrimination is Against the Law. We comply with applicable Federal civil rights laws and Indiana laws. We do not discriminate against, exclude or treat people differently because of race, color, national origin, age, disability, sex, sexual orientation or gender identity. Please see our Patients’ Bill of Rights.

Reid Health
1100 Reid Parkway
Richmond, IN 47374
Our form 990, annual reports & financial statements are available upon request.