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Visitor policy & screening procedure

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Safety is a priority at Reid Health.

We recognize the positive impact a loved one's support can have on a patient's physical and emotional well-being and recovery; however we must prioritize the safety of our staff, patients, and their families. We appreciate your cooperation with the following requirements for visitation at any Reid Health facility.

Surgical masks are required. Cloth masks are no longer acceptable because of the highly contagious Omicron variant. We appreciate your cooperation and are happy to provide you with a surgical mask during your visit to any Reid facility.

Limits on the number of visitors for patients at the hospital have been removed in many care locations. Exceptions include but are not limited to:

  • Emergency Department: The pre-pandemic rule of no more than two visitors has been reimplemented. Space constraints and the needs of providing emergency care require a limitation on the number of visitors in that location.
  • COVID-positive patients: Some visitation restrictions exist for those who have or are suspected to have COVID-19.

Screening Procedure

All people entering any Reid Health facility (except Emergency Department patients) will be screened for signs and symptoms of COVID-19.

As a patient, you will be asked:

Are you seeking emergency care or treatment?

  • If yes, you will be provided a surgical mask if you do not have one. You will be directed immediately to the ED Triage window.
  • If no, or not applicable as in an office setting, you will be asked to sanitize your hands, put on a surgical mask, have your temperature taken, and answer the following questions:

Do you have a cough, shortness of breath, or difficulty breathing?

Do you have chills, repeated shaking with chills, muscle pain, headache, sore throat, or a new loss of taste or smell?

If your temperature is greater than or equal to 99.6°F using a digital no-touch thermometer and you answer "yes" to the above questions, you may be symptomatic for COVID-19. You will be informed of the screening failure and asked to keep your surgical mask over your nose and mouth, refrain from touching anything, and maintain a social distance of 6 feet from others.

As a visitor or person accompanying a patient, you will be asked to:

Sanitize your hands, put on a surgical mask, have your temperature taken, and answer these questions:

  • Do you have a cough, shortness of breath, or difficulty breathing?
  • Do you have chills, repeated shaking with chills, muscle pain, headache, sore throat, or a new loss of taste or smell?

If you have a cough, shortness of breath, a temperature greater than or equal to 99.6°F, and one of any of the other symptoms, you will not be permitted to enter. You will be informed of the screening failure and encouraged to seek care.

If you do not exhibit any symptoms, you will be provided a surgical mask and expected to wear it so it covers both your nose and your mouth at all times. If you do not comply, you will be asked to leave.