Taylor, NP is the absolute best!

Everyone at the facility is polite, caring, and helpful. P.A. Taylor O'Dell is especially all of the above. I think a lot of Taylor O'Dell and Dr. Lien. I have great confidence in both and with them well.

Dr. Vien, Taylor and Hailey are always a delightful team. Very perfessional, but very personable, friendly and truly happy to see you. They allow any amount of time for any questions or concerns I have. They also have the best bedside manners. I'm truly thankful I have this complete team of providers taking care of me. Thank you all for everything you do for us patients.

Very satisfied

Taylor is always eye level talking to you like your family or a close friend she is showing support to, she's thorough and wants your opinion as well as to make sure you agree with the treatment plan, she makes sure you have no concerns about anything else that you need to discuss or go back to. She ALWAYS makes you feel like you are leaving with a plan to work towards a solution. I first met Taylor in 2021 and if it had not been for her kindness, thoroughness, compassion and empathy I don't think that I would have made it mentally to my back surgery date or through recovery. A few years later I am back with some new problem areas and we have a game plan that takes the heaviness and worry from my shoulders. I am thankful for her and hope that this reaches her anonymously or not. Taylor O'Dell is amazing!!

Everyone has been amazing through out my experience

Everyone I saw during my visit, which were Hailey, Bethany, and Taylor, treated me with utmost respect, kindness, and compassion. This will be my second spinal fusion with Dr.Vien, and I will not consider going anywhere else with my orthopedic needs in the future.

Good experience

The nurse was very efficient and extremely pleasant. Taylor the PA had read my old notes and was very prepared. It was a good appointment and very informative.

They took time to make me comfortable and showed me the exrays and explained the problems with my back and informed me of what the next step would be

Dr Vien Taylor O'Dell all the nurses x-ray techs and the ladies at the front desk are all AWESOME. If it wasn't for Taylor O'Dell ordering the MRI I don't know where I'd be right now.

Dr Vien & his staff were caring, knowledgeable and ready to take care of my needs. I am a new person because of them!

Taylor couldn't have been more great. She explained everything, took her time and put me at ease. Check in was a disaster as is usually is here. I had proof that I have met my out of pocket max for the year (no more copays). Front desk insisted I pay. I explained that Reid had proof that I didn't owe copays any longer and that no other office has required that of me for months (due to MOOP being met). The lady called someone to check and they said I had to pay. So I had to pay money I didn't owe (that there is proof of) or not been seen that day. I questioned my insurance later about that and they said I am not to pay it, and that the provider is not allowed to not see me due to that. Insurance co told me that Reid needs to be allowing me to request not to pay since I don't owe and have the hosp send the claim in BEFORE ANY money is given. I have been told by Reid and the ortho front desk id just be reimbursed. That's a lie. I had a credit on my account which they said they couldn't see or use. So if I keep getting credited and am never allowed to apply it to copays at time of service (next year when copays will be due again), my money will be sitting in an account unused due to only having to pay copays. I'll never be able to use the credit. I have credit there but Reid has refused to reimburse me the money stating it's because I still having OTHER pending claims out (that visit has already been processed). My insurance says that's not allowed and the govt has laws against not reimbursing me. I should NOT pay bills I don't owe and won't owe. I have proof (and it's been scanned into my chart previously) that my MOOP is met which means no more out of pocket (copays!) for me this year. This is the only office who absolutely won't budge on it. They say there's no way around not taking the money or typing in that I met my MOOP and to bill me. I know for a fact that's a lie because every other office in Reid has done it for me. There IS a way, maybe ortho isn't trained well enough on taking copays but the other offices know how. In fact one time one ortho appt the lady DID do it. So maybe the supervisor doesn't know that they're doing (I'm taking that's who was called to try to get permission not to take the copay. The other offices do that and DO get approval). It's not that I'm unwilling to pay my bills (they're all 100% paid), it's just it seems illegal and fraudulent to insist on more and more money when I then have to fight to TRY to get it back. Reid should be ashamed of their billing practices. People actually have bills to pay they ACTUALLY owe instead of being forced into paying bills they don't owe and will never owe.

Taylor is so vivacious and wanting to teach about your condition. She had brought in a model of the vertebrae on my last visit which was so nice to "see" exactly where the fusions would be and what they would look like!! This visit she went over what my spine looked like after surgery. She is a gem!!

Taylor O'Dell is terrific and helpful. I have great confidence in her. I met Dr Lien. He was very personable. I feel confident that he will help me regain some quality in my life. Various staff members spoke highly of him. With Taylor, Dr Lien, and others in that office, I know I will be in great hands. I do believe they all care about their patients.

Very excellent care provided!!

Taylor explained the upcoming surgery very clearly. And what to expect afterwards. She cleared up details

My initial visit was with Taylor O'Dell,PA. She was absolutely amazing and extremely knowledgeable about my condition. She showed me the xrays and the MRI films, explained in detail what they showed then explained my treatment options. I am very pleased with her and grateful I was fortunate enough to get her for my first visit to the Spine clinic. Taylor O'Dell is a gem for Reids Spine service and a definite asset also.

Do far very satisfied

I have been very happy with my surgery results and have recommended Dr Vien and O'dell to others.

If it wasn't for Taylor getting my MRI, I would still be in pain because I felt as if no one was listening to me or taking me seriously. I will be forever grateful for Taylor, Dr. Vien, and all the staff of nurses.

Taylor O'Dell is very knowledgeable and helpful. She answered all my questions, and explained everything very well.

Already recommended to a friend.

Taylor was friendly and knowledgeable. She answered my questions and listened carefully to my concerns. She did not make me feel rushed, I felt cared for.

We have been very impressed with the courtsey, helpfulness and information by all the people we have been in contact with since before surgery, recovery and follow up appts.

Taylor O'Dell, PA explained everything in detail to me including reviewing my images. She is very knowledgeable and explained everything. I felt so much better after my appointment by the amount of knowledge and explaining she gave to me- and what to expect going forward! Thank you.

My VERY extensive experience with Reid Ortho and Spine has been AMAZING. Dr. Vein and his team have gone above and beyond for me on every visit. I am very adamant about being a part of the decisions about my health. Having both shoulders replaced with Dr. Neher,He and his team have been just as amazing so far.

She is very professional at all times.

I'm very happy with my experience with everyone at Reid Health Bone and Spine. My surgery that eliminated my sciatic nerve pain down my left leg. It gave me my life back. Thank you all.

Taylor O'Dell is awesome! I appreciate her. The billing department is something that needs attention. I have told them I cannot afford the payment. They just say that's what they can do. I have NOT added my new bill to my monthly plan because it's going to raise my payment that was originally set at $50 a month, and now it's $105 but if I were to add the new billing to it, it will raise it to over $500 a month. I cannot afford that....so now I'm waiting to be sent to collections because you cannot work with me over my monthly payment.

Staff was very friendly and helpful.

Taylor is an absolute GEM. So sweet and kind. Listened to me and how I was doing. I look forward to going back in 4 weeks

Everyone in Dr. Vien's office is very kind.

The service is excellent!

Wanted to get a perception refilled but they wanted me to call it in. Now I don't know if they are refilling or not. I need this refill for pain

I have been very impressed with every single person that I have come in contact with at Reid. Everyone has been kind, patient and very informative. Everyone has gone into detail to explain what will happen during surgery and after which helps lower my stress level. Thank you to all the staff! I am very impressed!

The whole staff I'm walking in through the door going to the front desk seeing people I've also been to other parts of the area as well everyone is always so very nice and kind. We have a good ortho something to be proud about

It was my first visit and everybody was very friendly and the nurse practitioner Taylor. She was very kind and explained everything to me about my condition.

Taylor O'Dell PA explained my scheduled surgical procedure very thoroughly & alleviated a lot of my anxiety.

Good: Taylor was really great about explaining everything. She went out of her way to go over my chart with Dr Vien to make sure she was on the right track with my case. Improvements: check in was a bit awkward. I asked if my copay could be billed (I always due this due to once a copay being applied to a different day than the receipt I got said). I was told no, if I couldn't pay, then I'd need to reschedule. I don't have an outstanding balance and I always pay my balances within one week. I understand co pays, but with every Reid office doing it differently, it's uncalled for (one office told me they don't collect any copays there and it was an outpatient dr office too). So one says "copay or you reschedule", another saying "we can't take copays here" and all the rest have been able to bill me as i specifically requested. If requested and there's no large amount due to the hospital, they should have to bill patient. Someone I know with the same insurance went into ortho about a half hour after me and they weren't required to pay their copay. So I'm wondering if it was just my particular check in person wanting to get the highest percentage of copays for the day? Any other visit here I've also never been required to give copay. Today was the first.

Very great group of talented professionals! Highly recommend Reid to all friends and family. Thanks for providing superior health services to our region.

Great experience everyone involved did a wonderful job. Did not hurt they were all beautiful women and were all very polite and could put up with my sence of humor. Great job and thank you

Follow up visit after my surgery with Dr. Vein. He is an excellent surgeon who has a pleasant, caring staff and outstanding PA (Taylor). All are efficient knowledgeable and much appreciated!

I have recommended several family members already.

Taylor is always just terrific.

Was very thorough.

Everyone was great

I am very pleased with the care my providers have given me. They have all been very caring and informative. I feel that my progress in my recovery has been a great success due to their support and knowledge. I have absolutely no regrets with my choice of providers and their skills to see me return to a healthy recovery. I am very pleased and am looking forward to a full and complete recovery in the near future!

Dr.Vien is the best

I was very pleased with my experience. I appreciated Taylor taking the time to go over x-rays and explaining in detail my issues.

Really liked the personal touch she had. Was very impressed with her

She was very nice and explained my upcoming surgery in detail. She made me feel very comfortable.

Bedside manner excellent. Took time to listen to my questions ,answered questions and explained so I understood.

I was so happy from this visit! I had a list of questions and she listened and answered everything! She was so nice!

The doctor is cute and sweet. Very professional and caring.

They were very interested in helping me

Ms. O'Dell was very professional and friendly.

We absolutely love Dr. Vien, Taylor, and the entire team!

Dr. Vein, Taylor O'Dell, and nurses and staff very nice.

Taylor, the nurses, and the X-ray technicians were awesome. They listened to everything I said and I really felt like I was finally being heard.

Though the reason for my visits to this office involves my own pain, I sure wouldn't want to go anywhere else.

I hate to get a reminder call 45 minutes before my scheduled time asking me if I'm the clinic for my scheduled appointment. This is overkill! Who wants to sit that 45 minutes and other additional time waiting when the doctors are running behind. This has nothing to do with Taylor it's Reid and totally unnecessary!! Taylor is AWESOME!! Reid is not in a good light with me anyway with how they do things and take up for their doctors and others even when they are in the wrong!! The last 2 years have been nothing but horrible!! Reid needs to listen when surveys are filled out!!