Prompt, competent, professional care was provided!
The wait was literally months - for everything related to my hearing and hearing aids. With so much hearing aid competition, Reid needs to evaluate the months and months and months of waiting. Even for something as simple as having my ears cleaned... months and months of wait time. The ENT process feels very broken. Not sure why I even stayed with the Reid process for this one - likely because so many other specialties in Reid are phenomenal. Yeesh.
The doctor was very very nice and informative. I appreciated this!
The doctor was very good. She was very knowledgeable and everything she said happened. Very good! I would recommend her.
The care I receive in her office goes above and beyond...
Thanks for getting us in same day for our time sensitive issue!
Our ENT was very helpful and answered all our questions plus told us about why I am having trouble hearing!! We really liked her as she was very kind!!
We felt very confident with speaking with her.
Dr Jiang is very considerate and very caring, plus I was there early and she and her team, got me IN AND OUT before my scheduled appointment time, NEVER EVER HAD THAT HAPPEN BEFORE MOST REID PLACES, YOUR STILL WAITING 15 TO 30MIN, AFTER YOUR APPOINTMENT TIME!! WAY TO GO ENT, I'M DEFINITELY IMPRESSED!! ??TWO THUMBS ?? UP!!
Great experience.
So I was seen by the testing doctors and the ENT. There were changes to my appointments with both of these. It was very inconvenient as my ENT appointment was moved from Greenville to Richmond and I live in Greenville. They also moved my Abr and Vng appointments but then forgot to schedule the 3rd test. I was told when I got there that they forgot to schedule it and I will have to come back. Then was told that maybe I didn't need it. So they never called me back. My ENT says I need it. So now I have it rescheduled but have to drive to Richmond which is about an hour from my house. Wry aggravating.
Everyone there was very helpful, attentive and friendly. Great service and very timely.
Thank you!
It was a pleasant experience as Dr's visits go. Staff friendly and told you what would happen next and who was coming into the room next. Before leaving ask if you had any questions about what was discussed with you- didn't rush out the door
Dr. Jiang and staff were incredibly professional yet easily approachable. I felt unrushed and able to ask questions. Thank you!
Dr. Jiang is very kind, compassionate, considerate, caring, understanding, educated, knowledgeable and trustworthy, as well as very organized, professional and very hospitable, welcoming and orderly. Thoroughly explains, answers questions in simple terms. Truly a top notch Dr I highly regard, respect, commend, appreciate and recommend! 5 ?
Service was very fast, and everyone was very friendly
I put it off so long and it really was easy. She made me feel at ease and her nurse was really good also
Very nice person who did my test.
Everything was good. Would recommend doctors.
Easy to understand. Spoke loud enough to hear.
She was friendly and done what she needed to do.
Only thing would be that the MA (I think that's who normally does it??) forgot to numb me for the nasal endoscopy even though my chart says I was numbed first. Apparently someone forgot that part :)
I was pleased with my visit.
The provider was very articulate, informative and kind. I would definitely recommend her!
The doctor and staff made me comfortable and couldn't have been better.
A very good experience with knowledgeable and professional staff!
Staff and doctor were very nice
This provider explained step by step on the procedure and what needed to happen before hand.
Excellent had me going in about 15 minutes no pain or discomfort at all .
Was very pleased with the way she listened and answered all my questions.
I had a good visit and felt cared for.
I work for this provider, however, she is the one that takes care of my ear and sinus needs. She is absolutely amazing!
Everyone was so nice and friendly
Friendly staff. Seen on a timely manner.
Very nice professional experience.
Everyone I encountered from the receptionist, techs and drs were very polite and friendly. Everything was explained and all my questions were answered.
Everyone was very nice.
Great as always!
She wasn't thorough in explaining things. She didn't seem to understand my concerns of what I've been through in the past 2 months, the past 3 years or my history.
Painless procedure, and all we're super friendly!
This was my first visit to see Dr Jiang and I thought she listened and was very helpful
THE NURSE AND DOCTOR WERE EASY TO TALK TOO, WHICH MADE ME FEEL COMFORTABLE. VERY PROFESSIONAL. I WOULD RECOMMEND THE DOCTOR TO MY FRIENDS AND FAMILY ??
Dr. Jiang was fabulous. Kind, careful, responsive to my questions. I've already recommended her to three different people.
Very professional, very knowledgeable and helpful !!
Great patient skills, talks to you as a person. Knowledgeable of her ent skills and observations.
The doctor was very knowledgeable!
Dr. Jiang was excellent! I've been dealing with my issue for one month, had I found her sooner, I would be one month with improvement. Thank goodness I finally have a diagnosis and most importantly, treatment.
They were extremely patient and kind to her.
Excellent doctor. Would be hard to find someone better. Hope she stays in Richmond.
Professional, informative quick and overall great.
Staff was very nice and friendly
Excellent staff and care! So very nice. Felt so much better after the visit.
I feel Dr. Jiang was very polite, explained everything and is working to get the correct answers as to my issue. This was my first visit ever to see Dr. Jiang and I was very please with the visit and the health care I received.
Very pleased with this doctor. She was very helpful with our situation. She explained things very well. Even though she wasn't able to help us (because we weren't sent to her from ER sooner) she referred us to the plastic surgeon. Would highly recommend this doctor and would go back to her if ever needed.
From my first encounter with the office when the scheduler called to walking out the door, I was provided excellent service and care! I wish all my providers were this efficient, through and caring!
It has been one of my best Dr . Visits.
Dr Jiang is very confident and knowledgeable about what she does! Very kind and always has a smile for her patients! I felt very comfortable with her and she put me at ease!
The provider and staff were very quick in my appt. I did not wait long in waiting or room at all was very surprised and thankful for this
Doctor Jiang is wonderful. She is compassionate and explains things thoroughly.
The prep was horrible but the next day I could take a deep breath
I like how Dr Jiang has listened to everything I had to say, but also what she thought, and we have worked out a care plan for what is wrong!
Very good
Everyone was very friendly & helpful. Except she told me Medicare said I have to lose weight!! Bad medicare!! ????
They all was very good to me and took good care of me. I like them all.???
Was actually very caring and concerned with my problem
Was very satisfied
Very informative and told everything I needed ti know without me asking too much.
Thye called us back before we even walked in the door! I was shocked. We didn't have to wait around at all. We went abck to the room and they took care of us immediately! The staff and Doc was SO NICE!
I was in and out within 15 min. This is awesome. Also the doctor was very sociable which made be very comfortable. I have great respect for Dr Jiang.
Good initial experience. More doctors were referred.
Great doctor and office staff
They said I would be checked for cancer
Everyone is so friendly. The Dr explained everything very clearly.
This provider can speak my language. It is so convenient for me to communicate with her about my concerns on my health. I am very happy to have her as my specialist health provider. She was so nice and patient. I am very lucky to have her here in Richmond. Thank you.
Loved my visit
The staff is so pleasant, making me feel comfortable. Dr. Jiang is awesome. I had recommendations from others that had seen her. She is easy to talk to, very thorough in her exam.
I came to learn about the Inspire alternative to CPAP. Dr. Jiang explained how it works and the steps we need to go through to qualify for it. I felt her explanations were excellent and I felt convinced to pursue the treatment. Dr. Jiang noticed I was also dealing with cold or allergies symptoms. She offered to examine my ears, nose and throat and then prescribed some nasal sprays, which are helping. Thank you.
Listen to me and answered my questions
I love my Ent doctor
Both Dr and Staff were super attentive.
I did not have a situation where I need to know about preventing injury. Dr. Jiang was very knowledgeable and informative.
The entire staff that assisted in taking care of me was informative and very respectful & courteous.
My appointment was for 8:10. I arrived 10 minutes early. I didn't see the physician until 8:40.
Brooke went above and beyond to help me with the anxiousness of the appt. Thank you !! The doctor was calm and caring. Thank you both.
Everyone was so friendly and kind. I feel like they all took the time to listen to what I had to say.
Everyone, from the doctors to the support staff were noticably nice!
The prescription was not clear enough so I've been trying to get your office and the prescription pharmacy to figure out what to mix. It's been four days since that started and not rectified yet.
She is the best ENT specialist after Dr. Steven Waters left!!! I love her! Very very personable! Listens to what I had to say Very very knowledgeable! I am so glad she chose to come to Richmond
She was very well versed on my background in regard to my Cancer journey
The staff & Dr. Jiang were GREAT! I was in & out & they took care of me.
Good job
Front office staff and checkout staff (same lady w dark hair, glasses, and tattoo on forearm) was not friendly at all, rushed us through the process and acted as if we were an inconvenience to her. Doctor was knowledgeable but rushed through our visit and didn't leave time to listen to our concerns or go back over treatment plan and options and it's a hefty treatment plan we've been given. Overall, I felt we were cycled through quickly as just another patient to bill for. I'd not recommend this location to anyone else w kids as didn't feel cared for or like there was a connection made w my child and the staff. Aleah, nurse who did our intake was nice enough as was the lady who took my son back and did vitals. Otherwise, not a good feel from this place.
I was very appreciative for the way the Dr treated me with kindness & respect. She told me what needed to be done with my medical issues & answered all my questions & eased my mind!!!
I enjoyed talking with her.
Tell Dr Jiang that the exercises worked the first night.