Very polite, courteous, and thoughtful thoroughly explained everything

I'm honestly impressed with the ortho spine center. Everyone I've had contact with from the front desk people to the surgeon and everyone in between has been upbeat, professional and helpful. It's how a health system should be but most aren't. Great job!!

Love Dr. Vien. Have always had a good meeting with him. Have sent him several new patients.

I was scared but he helped ease my worries some.thanks for that

Reid Hospital is very fortunate to have Dr. Vien. He was very personable and genuinely caring. He took a lot of time to ensure I understood my diagnosis and the possible next steps needed to provide the best solutions for my pain. He even walked me out. I was very impressed with Dr. Vien and his team.

The Dr. and staff were very helpful and listened to my concerns and he was willing to helpful with my back problems

He and Taylor are awesome

Dr. Vien is the best!

Dr. Vien was efficient and professional

The medical Asst was very kind and made me feel comfortable, as did the gals in X-ray. Dr Vien was very good to explain my problem as well as various treatments for it. I was very glad to get in so quickly to see him!!!

Dr Vien is top-notch!

The Dr and nurses were kind and very interested in helping to find out what they could do to help with my pain relief.

Was a great help

I like and trust Dr Vien. I broke my back when I was a and xxx took care of me. He put me in the hospital put me in a body cast for a 6 months and told me by the time I was 50 I'd be in a wheelchair ?? I didn't believe him, but he was close I'm using a Cain and sometimes a walker. Now I have Dr Vien and he is wonderful and I trust and believe in him.

Dr Vien was very knowledgeable, he showed me MRI results and explained it carefully,making sure I understood all options.

Dr Vien fully explained what was wrong with my back and listened carefully to my concerns. This was the first appointment with him and I was very impressed

Dr Vien a great dr. Listens very caring explains very well. Nurses and. Every body very. Good at their job and very sweet and kind.

I'm ok with it

Trust is everything, Questions I had were no problem. Appreciate how hard they worked to do the best job I could have asked for.

I was impressed with the whole care team. They took the time and did not rush to find me answers. Very professional and knowledgeable! I got straight forward answers to my questions.

This was a good care giver,but my spelling and grammar are not very good

Dr. Vien is awesome and great care. Love this guy an great personality and can definitely have fun as we talk about my care.

I really liked seeing Hon Vien I believe was his name. He actually said something that I've been trying to tell doctors for years about my headaches and neck pain. I didn't even have to tell him he actually told me. I cried on my way home because one he actually listened and spoke to me about things I knew was going on but didn't know detail of it but cried because there isn't much to be done about my problems but it is not his fault. It's because surgery isn't the answer for what I have going on. I would recommend him to anyone and everyone I know.

The doctor and staff was very nice.

Very comprehensive assessment and communication pertinent to my condition explained by doctor.

Good doctor and nurses. Done very well ? ?

They were very prompt and polite to help me with my neck and shoulder.

Dr Vien has always been a patient listener. But most importantly, he's not a money grubbing surgeon that tries to rack up the surgeries bec of the financial gain. He's an awesome Dr

I thought it was interesting that my 11 am appointment time changed twice to later times after I was already checked in and in the waiting room.

We love Dr. Vien. He is a great doctor and surgeon. We have recommended him to several other patients.

Everyone was very friendly, courteous and professional. Very nice to come to a place where you feel like people care about you and have time for you. I would definitely recommend this place to other people.

Staff and doctors were pleasant and caring. However, it's been over 10 hours since I was seen and the x-rays and appointment notes are not in MyChart.

Doctor Vien explained things fully. And it was so appreciated! We are greatly thankful for him.

The way Dr Vien explained my condition very clearly, letting me know what to expect and giving options was very reassuring. He's the best!

Explained everything so I could understand.

Dr Vien is soo very amazing, he knows what he's doing & makes you feel very confident, to put your care in his hands, awesome Doc!!

Dr Vien has your health as a priority. He has my full trust.

Very likeable doctor.

We love all of our Reid Drs.

Was put at ease by the Doctor that will be doing the surgery

Dr Vien is wonderful....very knowledgeable and takes the time to explain everythin to you

It went well and everyone at the orthopedic center were nice and helpful.

My experience was great. All my questions and concerns were addressed and in a helpful and kind way. I can't say enough good things about my experience. The staff are great! My Dr wonderful !!

Both Ashley and Dr Vien were both very friendly, considerate and interested in my issues.

He's the best and is very honest !!

Dr Vien did spinal fusion (neck) surgery for me seven years ago and I have complete confidence he will determine the best treatment for my existing issue.

Dr. Vien is very good, couldn't be happier with him.

He came well prepared and physically went through my entire mri with me to explain everything to me. Staff was great and well prepared too. Very impressed!

Dr. Vien was amazing!

Amazing surgeon

If every physician could have more people skills like Dr. Vien . Reid hospital could excel to the top. Especially your ER. Dept. !!! Nurses and Physicians need better PR skills .

Dr Vien is the BEST.

Dr Vien is the BEST!

Both the provider, Dr Vein, and his nurse, Ashlie, were extremely competent and very pleasant to talk with and be treated by. xxx

Pleased with everyone we talked to.

I appreciate the care provided by Dr.Vien and his staff. I was seen almost immediately and was walked through every piece of information he had for me. I appreciate the time spent on my care.

Dr. Vein treats you like you are his family.

This was my first visit with Dr Vien and I have nothing but high praises for his "bedside manner" and making me feel at ease talking with him. He was very thorough reviewing my x-rays with me and explaining technical information to me in a way that was easy for me and my wife to understand. Dr Vien's professionalism exceeded my expectations and I would highly recommend him to family and friends.

If I could rate them higher I would

I trusted him.. I felt safe..that's rare for me..I have not always been treated well by my NP..she has about made me loss any trust in any N.P...my problems are rare and need a Dr..not a NP..that is now in law school...THE DR.TODAY KNEW WHAT HE WAS DOING AND. WAS WONDERFUL

Showed up and checked in early. Was supposed to see Dr. Vien at 10:00 a.m. I waited until at least 10:40 before I went to cancel and found out that he was running behind because of a flat tire and no one had told me. I had to cancel another appointment that I had because I was waiting. Not happy at all. If someone had just told me, I would have rescheduled.

During my stay the surgeon was great. The rest of my experience with reid hospital was horrible. I would not suggest going there unless there was no.other option.

I was very happy with both his questions and his answers to my questions. I feel like the visit created a great deal of trust between us. He also explained to me so much more about my condition that anyone else to date.

I had been sitting in the waiting room for quite some time and the check-in person asked me if I've been seen yet and my reply was no not yet and she looked and she said that I was next in line, this was about half an hour to 45 minutes after my set appointment. I didn't mind waiting, I would like the doctor to take their time with me as well. The staff was quite efficient and my nurse Ashley was very patient. The doctor was very knowledgeable and very helpful and concerned with what I might do in the future. He did not recommend physical therapy because it felt it might harm me. This was the first time any doctor has ever not recommended physical therapy to me and I was very appreciative that he thought of my well-being. I felt very comfortable and reassured. I would highly recommend the spine department to anyone with a spinal issue.

I appreciate Dr Vien's prompt attention to my case. I was in extreme pain and was in need for treatment that I received. Dr Vien performed a surgery for me two years ago and I had immediate relief from the back pain. I highly recommend his services and appreciate his pleasant demeanor.

I would like to say when I was in the Hospital there All the Staff Was Great to Me So Much. And Doctor Vien was AMAZING and So Helpful and Nice I Appreciate Him So So So Much

This team was great

Dr. Vien was very concerned and explained my situation in detail. He broke it down in layman's terms and is attempting to get me in with Dr. Arbuckle for his opinion for possible epidural. I would recommend him to anybody for the procedure. xxx Reid has performed numbers of operations on me and my wife. We both think very highly of the Hospital and staff.

Was really impressed with Dr Vien. Very knowledgeable and professional. Definitely would recommend him.

All of the staff from check-in to check-out were so kind and welcoming. Dr Vien is outstanding. Very thorough and truly cares about his patients.

Dr. Vien is a great doctor!

Took the time to explain things, made sure I understood everything, very nice person, made me feel comfortable, to bad their is not more like him

The link attaching pre surgery that I watched. Says everyone gets a pedometer when there released. Or at least what I understood. I think it would be of help. If there is mistake I oppollzise.

All the staff working with Dr. Vien were ver kind, professional and made me feel at ease while in the office. I am new to the Richmond area, so it's difficult to put new doctors in place for our health needs, but I'm delighted to have found Dr. Vien.

Dr. Vien is one of the finest physicians I have ever known!!!!

Dr Vien & staff are absolutely phenomenal. I wouldn't ever want to go anywhere else!

Dr Vien is always nice and easy to work with!

Everyone was very friendly and polite and showed me respect and cared about what I was experiencing.

Dr. Vien did not speak to me about preventing injury - but only because I was not there for an injury. Every visit to Dr. Vien has found me arriving nervous and fearing the worst outcome. He takes his time with you and makes sure that you understand your condition and your options. He also isn't arrogant or acts like he knows everything, if you need a referral because he doesn't know something he will gladly send you for help and relief.

Dr. Vien is highly knowledgeable about the medical conditions I have and I trust him he has operated on me before and I have made great improvements I would highly recommend him to others the staff is friendly and make you feel very comfortable I'm very happy with my overall experience.

Dr. Vien had done spine surgery on my back in 2017 and did a wonderful job!

Dr was very helpful in answering all of questions that i sdkedp

1 st class

Thanks

Dr Vien is a great spine surgeon and I would not let anyone else touch me. He is a superior communicator, awesome bedside manner and thorough in his explanation of your spine and issues if u r having pain. Reid is fortunate to have this Surgeon on staff.

Competent professionals.

Dr. Vien is wonderful

I was seen in an extremely timely manner. Dr Vien explained everything clearly and in depth with x-ray images. Great visit

I received good care. Highly recommended.

I could never ask for a better family doctor. He always has time to listen to my concerns that I have and always gets to them figured out one way or another. He is very thorough with me on things and explains them to me to where I can understand. I'm so thankful for my doctor

Very satisfied

Dr . Vien was very thorough and I think that he has might possibly helped my problems out or at least get me started and I am looking forward to feeling better and having less pain !

Dr. Vien is a great doctor. He's very friendly, professional and informative. I'd recommend Dr. Vien for any orthopedic attention. Thanks.

This care provider is great he takes time to go over everything. And he listens

This was the first time I was seen at the Spine center and I was very pleased with the staff. I was nervous going in because I am use to my family doctor but I felt very comfortable with them.

Felt much better after talking to Dr Vien about my plan. Overall great experience. You can tell the ortho center is lead by great leaders. From front desk to check out I was met with smiling, friendly staff.

Excellent care I was given

I knew there probably wasn't much Dr. Vien could do to help with my other heath issues but at least he took the time to explain things to me and that's all I can ask for.

I feel Reid Hospital and Orthopedics is very good and professional

Great ! Very knowledgeable. Took time to answer my questions

Dr Vien was absolutely wonderful explaining my spine condition!

Very thorough, informative, and he really seem to care Very thoughtful

Dr. Vien is great!

Dr. Vien was very nice and he helped me understand the results of my x-rays and MRI so I knew what was causing my pain. I am sure that I will be returning in the spring for my back surgery.

Dr. Vien is very friendly. We were impressed that he walked us out to the lobby. He explained the X-ray in detail. He was easy to understand.

I have seen this provider for a few years. He is always helpful and explains everything so I can understand it.

I am frightened about pending surgery but feel confident about the care I will receive.

Very pleasant, informative, excellent care !!

Very happy that my doctor referred me to Dr vien

Thanks

Dr Vien is the best. I've sent several patients there to see him.

This Dr was very nice and friendly. He knew what he was doing and talking about.

Dr Vien is by far one the most caring and personable doctors I've ever had. He listens and seems to genuinely care. My medical assistant (I think her name is Ashley) was awesome too!

Far exceeded all expectations

Dr Vien is incredible! I only saw him once but would recommend after just one visit!! He listened and cares very much.

Everyone very professional. All so nice explained everything. I felt I finally had some answers after a very long time. So glad I I seen dr vien. I have had this pain along time. Sometimes thought some thought I was crazy

Dr. Vien and Ashley were extremely professional and caring. The appointment was detailed and thorough. He showed me my imaging and explained how the results correlated to my symptoms. He then discussed the plan in a clear and concise manner! I didn't feel rushed and am very appreciative of his knowledge and experience!

They was nice and respectful.

Really liked doctor and his way of explaining things so we understand. Nurses and office also very friendly and knowledgeable.

I'm so thankful that my PCP referred me to him.

Dr. Vien and his staff are great.

This was the first time I saw Dr. Vien, due to the retirement of my original Dr. He was very nice, very easy to understand. Not necessarily what I wanted to hear but I understand what he was saying. I'm very pleased with him.

I wish they would have wrote that out on paper when all he said to me I asked a question which I already knew the answer but it seemed like he talked down to me like I was an idiot but he seemed very nice and polite other than that

Staff was very polite and pleasant. Dr was very informative and courteous.. very nice

This is my first time with this doctor and I only spend about 15 minutes with him so far so I would like to do another survey at the end of my recovery time.

All staff was friendly and helpful