Dr. Vien was very thorough in explaining the planned procedure. Answered all my questions~ and walked me to the front desk.
There is one person that needs customer service training.. They may be fantastic at their position~ but not necessarily good at being a good listener. She talks over you and comes off as a know it all. I will eventually let someone know. Hopefully she changes through my future appointments. A good listening~ caring and someone that comes up with a solution takes time. I love Dr. Vien~ if he leaves I do~ if he leaves the state~ my home will be for sale ??
Dr. Vien was very helpful~ informative and professional. I'm thankful and very satisfied in choosing him as my back and spine specialist.
While I have been in other hospitals... I have found good service and kind staff in each... But there is something about Reid that I would just love to be able to explain. I have told many of my friends about how much I liked and enjoyed being at Reid and using the doctors and the staff there. Dr Vien and Dr Lee and their staff was and is the best in my mind. Thank You All so much.
So far I have just been totally satisfied with the knowledge~ treatment~ courtesy and respect I have experienced with Reid Orthopedics
First of all~ I had to wait forever for the person to contact me to schedule the emg test. Then I never heard back about the results. Then I was to come in and see Dr Vien and they took X-rays and said I didn't need anything and ask me why I was there. I was doing what I thought was needed. I didn't know why I was there? Felt like I wasted my time and Dr. Vien time.
Dr Vien was okay in the end but was rather quick and snappy with the questions. I couldnâ??t think fast enough to reply. I know he was doing his job but at my age not able to answer quickly. I am looking forward to working with Dr Vien. I will be ready for him the next time.
Everyone was great! Thank you very much
Wait times in the office are a little long but I would rather wait and have quality time with the doctor versus the doctor rushing thru everything.
The Dr.Vein & His Staff Are Beyond Excellent !! I Have Been To Many Other Dr's With My Problem & This Is The Only Dr. That Has Gone The Extra Mile To Explain & Help Me With My Back Problem. A 10 +++++ For Him And His Staff ..........
Dr. Vien and the Orthopedics Staff deserve 5 stars and my highest recommendation. Dr. Vien is personable~ exceptionally knowledgeable and the fact that he takes his time to explain and educate the patient makes him a real class act.
Good experience~ there was a issue with getting my appoontment day right~ but it was corrected. I recieved great care while i was there for my consultation.