I like the Dr doctor

My care provider was extremely knowledgeable,helpful,friendly and kind. Thank you for a wonderful experience.

Staff very friendly and PA Dorothy was great at explaining my X-rays, the injury and information about care and prevention, she was Awesome, would recommend Reid Orthopedic for sure

Very impressive and kind just sweet ladies

Initially they said I could get in April 4 for a shot in my foot. I explained my need to be seen in a more timely manner. The person on the phone contacted Dorothy (NP). I had an appointment 30 minutes later. So much appreciated. Thank you.

Very caring !

My first time there and I was just amazed at the speed of how things were accomplished!!

Excellent care and help. Very satisfied!

Dr. Dorothy Lollathin is wonderful! She remembered me from seeing her in August of 2021. I remembered her, also. She listens and is compassionate and has a great bedside manner. She showed me the x- ray and explained it to me and told me about treatment with steroids. She gets a 10 from me!

Felt like I got help I need, and it was quick and easy.

With me already having been there made this trip easy. Doc and nurse very easy to talk to

VERY THOROUGH. OFFERED ALTERNATE TREATMENTS.

Everyone was very nice

Very pleasant visit and felt she knew what to do for me.

They was professional and was not a long wait time to be seen

Receiving messages and typing as you enter a room and then continuing to accept messages and type and respond to others in middle of my exam I felt as though it wasn't important what was going on. I asked for opinion on work restrictions and whether I should be off or not and she said, "It's up to you, if you want off, I'll write you off." I didn't want to be off of work and wasn't looking for some quick fix, however, if I needed to be off then that should have been noted. I didn't feel like she was listening, and her mind was elsewhere. In my notes following my visit, it is documented that I was seen for left knee pain. While everything else charted said shoulder pain, I feel as though her attention to detail wasn't there. She also didn't seem to understand my heart condition which I understand it's not her specialty but she just didn't sound 100% confident when speaking about it. Ultimately, she asked what I wanted out of the day which I did appreciate and she has started to facilitate that so I'm hopeful on that. Overall, not a great experience. Maybe she was having a bad day. I do find super value in walk in clinic and would definitely recommend to others, just again not a great experience.

So happy to be able to just walk in and get the help needed

With the information we have at this time it is unbelievable that we are still being asked to wear masks. It insults my intelligence and makes me question the intelligence of those making that decision.

Very painful acute flare up. Thought that I would be there all afternoon due to "walk/in" ortho clinic. OMG! I was in, x-rays, MD consultation to review x-rays, received awesome review and exam, got an ankle brace and anti-inflammatory med rx.... Follow up in 3 weeks... in less than an hour....!!

Want to relay to whomever., I saw a DA ., Very caring., Explained the x-rays to me and what next need to do. Plus gal took me by wheelchair to the exam. Room then when finished , relayed a message to PT area that I couldn't attend for awhile . Then wheeled me to my car in the parking lot

I had to wait with 6 people who came in after me being called and they did not have appointments. Not sure why. I also called to request a prescription be called in for a knee walker and was told that they faxed in the order that where they faxed the order does carry knee walkers. I called Ortho back but did not get a callback on another location for the knee walker prescription to be called in, so I could claim it towards my deductible.

Cathy at the front desk was very helpful. I appreciated all she did.

Was fast wait and great place

I have walked into this clinic several times and have been seen very quickly. Some of these questions are not relevant to the visit so they scored lower. For example, the provider could not really advise me on how to avoid injuries since I was there for one. I couldn't tell if they knew my complete medical history since it was not all directly related to why I was there, but they did see where I had gone to physical therapy etc. In short, they have done a great job for me. I would answer the referral question as a 10 after my next appointment with the Doctor (as long as it goes well).

She was very polite and very knowledgeable about the music skeletal system. I felt confident with her treatment.

EVERYONE at the facility was wonderful, from the check-in staff to the nurse (Grace) to the PA (Dorothy) to check- out. I am so impressed with this staff I may leave my podiatrist and come to Reid. Thank you for helping me with my painful heel. Hopefully, I don't need any more treatment with the advice I was given for caring for my foot. Thanks!

It was very cosentrated on my problem and how to cure my problem

Nice facility. Staff efficient and caring.

Very personable and caring, she helped me understand the complexity of the situation.

It was a very good experience liked them very much. She seem to know what she was doing and was very kind.

The doctor, Dorothy, was very knowledgeable and helpful. The staff was courteous and professional.

This is the best decision that Reid Health has made to have urgent care for orthopedic injuries. Minimal wait time, decision for X-rays, and results. PA giving results in a timely manner, with cortisone shot to relieve my discomfort. Made an appointment with hand surgeon to check on my carpal tunnel in my hands. All were very efficient and courteous while I was there. I will encourage others to go there for their orthopedic urgent care!

Really like that I could go right in and get taken care of in a timely manner. We'll definitely recommend this to family and friends

Took a little longer than I thought but I was a walkin.

Reid providers are amazing. 10 out of 10. Thanks you so much for your help.

Very pleasant visit. All care givers were attentive and respectful. Options for care were discussed with me and I had input into the plan of care for me.

I was a walk-in patient and still received prompt attention and appropriate treatment. All my questions were answered clearly.

Thank you for your help and understanding of my situation.

Even though they didn't find the source of what was wrong, they provided enough information and tests to conclude a lot of things I hadn't thought of before

Dorothy was amazing!

Awesome experience& I will definitely be back!!

My PA was wonderful! She listened and helped me understand the issues of my concern. She was so patient and explained many issues for me. I had difficulty hearing. She was very helpful and understanding my hearing issues and dementia issues with my husband. She was very caring , understanding and helpful. Thank you...

I was very happy that ortho has a walk in clinic!

I saw two other care providers besides my surgeon. ALL of the were very attentive and caring. You could tell that they genuinely cared about me and not just the surgery site. An extremely great team.

Was please that the wait wasn't very long. 15-20 min.

Doctor never introduced herself , do not know her name. Really didn't seem to care about my problem .. gave me steroids and sent me home ? Told me to look up exercises my self ? Not sure what my dx was ? And was suppose to be given info before leaving and never got anything. Would only address half of my complaint/ problem. I will not be returning for any further care and I will not be sending family nor will I recommend them. And I work in healthcare. I would never treat any of patients the way I was treated.

I really appreciate that she took the time to listen to me and address my concerns. She really seems to care!

I walked in. They diagnosed me. I was given a prescription to fill. I filled it and have started treatment. Everything was great today. Yesterday I had some discrepancy w scheduling. Maybe my fault bc I wasn't feeling good. I will definitely be back in the future and will recommend this place to friends

1st time seeing Dr Dorothy and she is absolutely a wonderful caring Physician who showed me the X-rays, and went through everything going on with my shoulder. Very impressed.

Excellent medical care!

Everyone was was helpful, professional and courteous.

Yet another horrible Reid experience. Waiting 2 weeks for an MRI for something you are in pain for, seems like an awful long time to have wait to figure out a care plan. It is absurd! Nobody seemed to care and was in a big hurry to just get me seen. Seems to be a common practice at Reid. Don't know what has happened to this company but seems like money is the only thing of importance and not quality patient care or compassion. Very disappointed with my "care" and will probably look to seek further care with another hospital.

The only problem I had is I feel like they really didn't know how to help me they just told me to brace my knee up and come back to see dr Martin in two weeks! I don't think they understood the amount of pain I am in!

Felt well taken care of.

I would like to have had more information and feedback on shoulder injuries from being vaccinated. What the healing time might be and possible further therapy. Provider didn't seem to be that familiar with SIRVA or shoulder injuries from getting vaccinated.

The doctor that took care of me and the nurse, were the best I have ever had in all my years coming there. Don't plan on getting hurt, but if I do, they will be requested!

I am so glad that Reid has a walk in orthopedic clinic. I was seen in a timely manner by competent, informative care givers.

First time great experience

Glad we found out about your place.

Dorothy and Dr. Jewel are professional, yet careful and kind. Very informative and thorough!! Excellent care from them both.

I had a great visit today. Staff was friendly, and listened to my concerns. And went beyond to address my concerns and discomfort with my broken hand. Thank you for your care. Very appreciative.

Pretty good answer all my questions. Seen me in a timely matter.and she listen to me. I'm very satisfied

The ER Doctor did an excellent job. We are very thankful for him!

Thank you much

This was the fastest and most efficient visit I have ever had by any physician facility. And the staff was kind as they worked diligently.

Everyone was very professionally and friendly

Great doctor very informative - OT was awesome

Great

I liked the PA. She was thorough. She asked and answered questions.

My Visit Was Great The Nurses And Doctors Was So Supper Nice They Took Good Care Of Me

Wait time was short. Everyone was friendly and efficient.

Everyone was very friendly and so was the doctor. But she was kind of short and didn't really have any answers for me. Almost felt like she didn't believe me.

It would be nice to have one on one with the Dr there's always someone in the room I think Dr and patient should have one on one time with Dr get to know there patients sometimes I forget things cause I get nervous one on one

THE WALK IN IS A GREAT THING THAT YOU OFFER. I WAS SEEN VERY QUICK AFTER CHECKING IN. ALL OF THE STAFF FROM FRONT TO BACK INCLUDING X-RAY TECH WAS GREAT. THANKS

Dr Jewell is very professional and on time. I like that I am in and out in less than an hour. That means a lot

It was quick and easy, Dorothy was wonderful. And Betsy the X-ray tech was very nice.

I would like to have had more instruction on how to deal with the broken foot bone until I could see the surgeon.

Dorothy was wonderful with my daughter and we would recommend the walk in orthopedic clinic to anyone!

Felt like she listened to us and had a good plan of care!

So thankful for this clinic. All were very kind and efficient.

The MSK walk in clinic is an amazing service to our community. I was in and out in less than 30 minutes, and was able to use my lunch break to address my orthopedic concerns. Highly recommend!

I received fantastic care from Cathy (front desk), Nicki (MA), all the radiology girls, and Dorothy !

This was my first visit to this facility so the provider would not have known my history. I am a RN so it is possibly that it is expected that I know how to research my ortho problem if needed.

Took care of me in a timely manner

That we would have gladly come at another day & time if we'd been told we would be sitting in room waiting for over an hour :( Communication is key

Very pleasant, efficient demeanor

My visit with Dorothy was fantastic. My visit was quick and efficient and I was able to get in and out of the office during my Lunch break.

Great service, keep up the good work!

I was so happy when a lady offered me a wheelchair as I could not walk all that way with an injured leg. She even wheeled me down. Everyone was so nice.

Was treated with respect and they seemed very knowledgeable and professional. I was very pleased with my experience.

Really caring Dr, I really appreciate the work they do. Changed my life.

Dorothy was amazing, as was her staff! Mikayla was very friendly and attentive. Would definitely recommend Reid Ortho Walk-in

Felt comfortable and relaxed throughout at any time if I had questions or concerns they were willing and able to answer .

The Ortho walk in clinic is a great resource and it is great that it is available.

I am so glad this is a walk-in clinic because it would take too long to get an appointment for a Orthopedic Surgeon when the pain comes on suddenly. Everyone was friendly & made me feel comfortable. I was very pleased to have a female, Dorothy Lollathin, evaluate my hip condition & administer a shot. She was very informative showing & explaining my X-rays. I left feeling blessed that my bones aren't as frail as I thought & I could be treated. I am so glad I was treated at this clinic.

Happy with my visit.

Very friendly, efficient, professional, and everyone were good listeners and very helpful.

Excellent!!

Everyone was very nice/professional!

So far everything we have had to go for we have been satisfied. If we have questions or call they always call back and answer questions.

All the staff at hospital was probably the kindness and care for as the best I have ver had. I was a nervous wreck and they calmed me down. I highly recomm be them

The staff at the Ortho walk in clinic were great! They are courteous and mindful of your time!!

I felt at ease an very trusting!

This is a brilliant move for Reid. Allowing us to use the facility without first have a PCP send us there is wonderful. It allows us to spend less money! Thanks! Everyone there was professional.

I was treated very professional. Kind and caring

Very pleased with all of the staff! They were excellent with my daughter, I am so happy you have walk-in hours!! Very happy with the compassion and care we received ??

Wonderful staff they took great care of me during my appointment.

Certified Physician Assistant Dorothy Lollathin, PA-C was so caring, showed me my x-rays and pointed out everything that is going on with both my wrist. She answered questions that I had, and also understood my pain. She is an amazing asset to have at Reid Ortho.

Very pleasant staff

Was a great experience. Nothing negative to say.

I got right in and hardly had to wait at all to see the doctor. She was very thorough and caring.

Quick and professional service. However still require to wear a mask is silly considering it did nothing to stop the spread of to covid-19 scamdemic . Staff were very friendly and the facility was clean.

I was having trouble with my knee being full of fluid. I walked into the clinic and was treated like royalty. Great experience ?

She was very knowledgeable and helpful. I had no problems with her

Miss Dr. Lollathin was a very pleasant provider who took care to make me feel at home. She made sure I wasn't in any pain. She explained to me what exactly was going on and her Medical Assistant Grace was a great emotional support! Would visit again.

I told the person who first assessed me that I had three problems. The provider said she was too busy to deal with two of the three

Very informative even if I didn't like the information but I guess that's just part of growing old

The Amability.

I was in & out quickly..staff was professional & friendly.

It's comforting to know that there is a facility that you can go to to have an issue or problem addressed without having to wait to go to your actual appointment or doctor that was my case in point they were able to help handle the situation that I had so I didn't have to wait to go to my appointment and avoided the appointment that I had and was able to extend out even further so I didn't have to see the doctor that's greatly appreciated and puts a person's mind at ease and I thank you for it and sure other persons would too thank you

Everyone was very welcoming & very helpful!