May Ambassador goes ‘above and beyond’ to make sure patients’ needs are met

May 12, 2023 -- What kind of person is Ann Barrett, Reid Health's May Ambassador? A story from one of her co-workers says it all.

"A patient complimented her earrings and wanted some like them but didn't have the means to get them, so Ann took hers out and gave them to the patient," the co-worker said. "She's seen the patient since, and the patient's still wearing those earrings.

"Ann goes above and beyond."

Barrett is an RN and serves as the Post Acute Transition Coordinator for Reid's Patient Continuum of Care Department, a role she's had for the past three years.

"I came to Reid at a very tumultuous time in the healthcare field. I had worked nightshift my entire nursing career, had become a new mom in 2019, and we were in the height of a pandemic," Barrett said. "I was uncertain about a future in nursing, but I knew I needed to expand my horizons. I needed a change to grow not only as a person but as a nurse.

"I began applying at Reid specifically in roles related to the Continuum of Care Department. I chose this department because I was very passionate about patient education, and I wanted to be able to help patients navigate the healthcare system for better outcomes."

Barrett found a home at Reid, a place where she felt she mattered.

"I love working at Reid because it has given me a place to feel valued not just as an employee but as a person," she said. "My first few days, I had on my desk confetti and a welcome basket full of office supplies and essentials. It was so simple yet so heartfelt that my co-workers took the time to make a gesture that said, 'I value you, and I'm happy you're here.' I had never had that in my entire nursing career."

Barrett has since found a way to pay that sentiment forward, serving on her department's Morale Committee. "Making welcome baskets is still one of my favorite activities in my role with the committee," she said.

"Ann is an absolute asset to this organization. She takes her time with each patient to ensure they have everything they need. She is a true patient advocate." -- Co-worker

"Ann is an excellent team member. Multiple co-workers have commented on how much they appreciate her and what a great job she does," a co-worker said. She always looks for ways to celebrate and recognize her team members."

"Ann is an absolute asset to this organization," another person said. "She takes her time with each patient to ensure they have everything they need. She does wonderful follow-up with the nursing home staff to ensure they're aware of medication concerns and upcoming appointments and does a lot of coordination for those patients with other departments throughout the organization. She is a true patient advocate."

Barrett is a native of Liberty who now lives in Richmond with her 3-year-old daughter, Penelope. They love swimming, going to the children's museum, and playing outside. Barrett also loves to listen to audiobooks, with true crime and mysteries her favorites.

"I'm mostly an introvert whose need to help others has forced me out of my shell," she said.