Well I've seen several providers this week! I seen the ER doctor, a knee doctor and my pulmonologist. The knee doctor and my pulmonologist listened to me and definitely helped me out. The ER doctor was okay but definitely wasn't seen in a timely matter. I came down by ambulance and still had to sit in the lobby for almost 3 hours. I could barely get around because of being too painful to stand on my left knee let alone to try to get in and out of the waiting room restroom. I even turned on the emergency light and no one showed up!! I had managed to get myself turned around in the wheelchair to get out that I was set in. I'm not sure that anyone ever did go in to turn off the light unless it was a different patient that went in. I get they were busy but they certainly didn't stay completely busy but apparently too busy to answer the call button?!!
Wendi is always great and she listens. She really gets to know her patients and their health conditions!
Had good visit with her, she's my new doctor, this was my second visit with her, from what time I've spent with her she's a pretty good doctor .
Waited maybe 5 minutes, whole staff was very helpful and respectful
Wendy Shaffmaster always has good advice for me! I am glad to have her for my pulmonary care!
Time, care and compassion given when I come to her office
Very pleased with the staff and Dr. Shaffmaster.
Very professional and respectful as well as making me feel very much at ease looking forward to seeing her again
very nice , easy ,
I feel very comfortable when I come here. She explains everything and always very nice.
The Doctor and everyone else there, were very nice, and very professional. Very good people.
NP Shaffmaster is incredible. She listens to any problems and gets right to finding a solution. Love her bedside manner and all of the rest of her staff follows her lead.
The nurse , Chris , was very professional but also engaging and kind. The young man that checked me in and out also made me feel comfortable. Great experience!
Wendi is always greatl. She listens and helps me understand and does not make me feel like I am unimportant.
I really liked Wendi. She was very knowledgeable and very helpful.
Very professional and caring Nurse Practitioner. Extremely informative appointment with lots of options for resolution. One of the best overall doctor visits ever!
Dr. W Shaffmaster was awesome to meet, and made me feel comfortable while the visit happened! She is plainer everything very well, and unlike most doctors I've saw she listened to me, and offered help everywhere possible!!!! Thanks
So far I love all of my doctors
Half the things that were in my chart was not even done that's what I don't like you guys are cheating the insurance and Medicaid by turning in things that aren't done!
Very Good visit. Hope this continues. THANKS
Never came back in room and was suppose to call and never called This was disappointing to me.
I love my new doctor she is great
Just had ultrasound of lower left leg. The technician was very gentle and friendly. She explained my physician would go over my results with me when I see him again.
She was more knowlegable than the pulmonolgist that recently retired from reid health.
Everything went great. She does a great job
I really like Wendi. She gets right to the point and cares about her patients. I would recommend her to anyone. Thank you for the care.
She said as very nice and took the time to talk with me!
I think Shaffmaster was an awesome caring person. More of your doctor's and NP's need to be more like her. The whole office was outstanding in the care I received.
Dr Drags NP Wendi I ask a million questions and she answered each one and really explained it all to me I have a much better understanding on how to care for my lungs and how to really breathe the proper way Wendi I wish all doctors were like her she makes you feel right at ease in your visits and she really explains and very helpful.
She listen and was easy to talk to.
Everyone at this office are very friendly!
Great care for my COPD....! THX
Very nice experience
Dr. Shaffmaster ALWAYS takes the time to talk in a manner that shows we are NOT just any person walking in off the street. She takes her time, talks kindly & clearly. NEVER rushes and doesnt make you feel like she's so busy to get to the next pt . Dr. will call the company herself to find out what is needed to get the machine, medicines where to go and what to do next BEFORE leaving her office.. I truly wish ALL of reid drs was like this or even makes you feel like you matter in some way.. every other office , That I go to. I NEVER SEE THE ACTUAL DR ANYMORE, it's ALWAYS a n.p or just a nurse, which delays our care because they have to turn around n discuss this with the actual Dr anyway to get permission to do any testing or procedures, but they bill our insurance as seen by the Dr. Yes I get billing statements from my insurance. I know this isn't about that, but guess this is the only way I may get to reveal this info. You guys always want "feedback" but I always wonder do you actually read these and listen to the pts. Because from where I sit, I haven't seen any change in any of these matters. But, I do have to admit last summer when I was in for a crushed & broken wrist & arm I was taken care of on the floor by the nurses and they were WINDERFUL, but again don't recall ever seeing the Dr. I believe n.p came in once before I was being discharged. Ik we don't have enough drs anymore and short staffed I get it, just think it should be explained more tonthe pts. I do have good n.p's that I see but again I think it slows down the proper care on pts, especially since I just lost my cousin to cancer, believe had the Dr actually cane in to see her on first day & not the 4th that is 72 hrs they could of gotten the feeding tube in or made other decisions before it was too late. Breaks my heart because she fault for 6 yrs on something they told her 6mns -1 yr only to be let down when her fight became theirs with her. Nurses did their best to make her comfortable in her last hrs so AGAIN the love, appreciation & hard work is dedicated to those nurses who still care about why they truly went to school for and became a care take.
I was very comfortable discussing my health with NP-C Shaffmaster. She listened to my concerns and was very helpful with my care.
I believe my doctor cares about her patience and their needs and is very helpful yes I would recommend her
Poor design at the new center in Winchester Too far to walk from handicap parking then just as far from front door to check in desk Then even a farther walk to rest room
Wendi Shaffmaster is great and her staff very friendly and caring
Took time to talk about his medicine plus pulmonary issues
Wendi Shaffmaster listens to my concerns and helps me to better understand & put my mind at ease about my health.
The nurse practitioner was over an hour late while I waited in the room. I had been referred by my regular dr and the test administrator who had both shown concern over my breathing test. This nurse p came into the room late and had obviously just glanced at my test and history and said there is nothing wrong with me so I left. It was the worst case of unprofessional care I've had at Reid. I never complain but I was very angry that I could have been told that over the phone there was no reason to see me except to bill my insurance or the fact that I have no confidence that she is correct. It would be great if my breathing issues are all in my head, but I'm not sure that is the case and I won't go back.
Wendi is amazing and so caring
Wendi Shaffmaster is very good at what she does and listens to the patient concerns and works on fixing the problem and getting you better I really enjoy her and her Method of dealing with her patients.
Wendi is an excellent np !
Wendi was so kind, helpful, and to the point. She ordered testing and medications to hopefully get my feeling better! She was prompt and a great listener!
I have never had a provider other than my family dr sit and talk to me and take there time with me I never felt like she was trying to rush through things she was awesome love her
I liked and appreciate the new building. thank you In winchester!!!
I felt very good about having a handle on my COPD issues after my visit with Wendi Shaffmaster. Her confidence and kindness meant a lot to me!
Wendi is careful and compassionate. She listens and makes recommendations. She doesn't censure.
My appointment was very pleasant. The office staff, and Doctor were very friendly, as well as efficient. I feel very satisfied with everyone I had contact with. Well, there was one problem. I had to stand on a white thingy that told the nurse a bunch of lies! It's a wicked, wicked thing! (I'm not crazy, but I thought you might have a little giggle!) Thank you and have a nice Holiday season!!!
I like Wendi. She listens to you.
The provider made me feel comfortable
They were very nice to me and I enjoyed my experience with them
Wendi was excellent in every way. It was a very good appointment. I will be returning to her when necessary.
I always have a good experience when I see Wendi Shaffmaster.
The nurse or tech. Really didn't want to hear me talk so much but it was my second time there and i wanted them to know everything that was wrong So he will know the next time. I really like Shaffmaster. Thanks!
I have always liked everyone at Reid whether it be Richmond or Connersville.
It help a lot and she told me and my daughter things I already know but my daughter needs to hear it so she can let her brother's know to and therefore I need to take a day at a time and do whatever I can do that day and take my time doing it
the doctor i seen was extremely kind and caring. seemed to be care how i could get better. wouldn't change her.
She was fantastic. She really listened and asked me if I would want referrals instead of mentioning a sleep study or whatever and then not putting the referral in. The entire staff in that office is awesome!!!
Wendi is GREAT
Wendi is personal and listens to what you have to say she's great.
The Dr. was excellent. The best we have experienced at REID. She knew my past procedures and my current health status. Unlike any other Doctor's we have had in the past at REID.
Kind and caring.
Very good dr I liked her way of explaining things
It was quick and easy. Very caring and friendly staff.
Have always gotten excellent care from Wendi Shaffmaster , nursing staff and clerical staff. They have done what was necessary to answer my questions and see to needs.
I would like to have seen more of a sense of urgency to provide me with relief, as I came in struggling to breathe.
Excellent service and genuine empathy for the patient
Great experience with Wendi NP at Reid Pulmonary. Very knowledgeable, friendly and caring. She is dedicated to helping me get a diagnosis of my pulmonary illness and helping me with gaining a better quality of life with appropriate medical treatment. Ways to avoid illness/injury was not an appropriate discussion for this visit. I marked it as a "no" because of this.
Explained things well and on a level of understanding
Very professional but very easy to talk to and very good listener. Shows true compassion.
She is very plesent and knows how to make a person who nevrr gose or likes drs.to want to come back and be cared for.truly a diffrent exprence 4 me .i avoid drs like the pleg lol
I had the first appointment of the day and I still had to wait around a half hour after my appointment time to be seen. Some people make appointment times so they won't have to take off work or be late.
Very caring staff
Not a place I EVER expected to be, but everything was on a very professional level.
The experience was excellent ?
Wendi is great thank you
Really liked practitioner.She was very knowledgeable, made effort to fully understand health issues and find best treatment.
Was a telephone call so interaction wasn't the best. Office visit is best but this was the nursing homes fault that we had to do it over the phone.
A great visit the best dr i have found she replaced the best who retired
The service and care today was very helpful and calming.
Very friendly and punctual.
It was excellent.
All good thanks
I thought Wendi R,NNNP Was outstanding very pleasant and outstanding. Would recommend her to all my friends and family.
Wendi is great!
I liked that they had wheelchairs available for use; however, once we got to the care provider's office, the chair was more cumbersome. It was still workable, but it took some maneuvering.
I will continue to see DR. Shaffmaster. Great doctor!!!!! 5 star
This was my first visit and Wendi has personality and knowledge of all your medical history and made it very clear in laymens term and not all that medical garble what my medical needs are and what I need to do to improve my condition in the future need more like her and she really listens.
I really liked Wendi, the practitioner, she made me feel very comfortable, she was very informative on my health , and what my next step should be.
They were very polite, I loved how no talked to us about everything and when I left there was very happy about things
Staff was very friendly and helpful. Dr. Shaffmaster was very compassionate n caring n listened to my concerns n problems I am having. I think she is awesome.
She was very informative about my health care. I felt I was in good hands.
So happy to have found her. She is a wonderful doctor and has given me hope for the first time in a long time.
Wendi goes above and beyond. She is very kind, caring, professional and informative. She is a great listener and very respectful. I rate her 5 stars and recommend her highly. Please send her my compliments.
I believe I'm getting the best care possible for free I'm leaving the doctor and her staff are doing an excellent job thank all of you for all you have done for me God bless
Wendi was very pleasant and took time to get to know me. I felt she is trying to help me get the medication at the least expense to me. I was very pleased with Wendi care.
Wendi was very caring and very professional with everything she said and everything she did
All good courteous staff Didn't feel rushed in and out
Wendi took a lot of time to explain what we could do to help me.
She was very attentive and provided information.
Wendi Shaffmaster was very informative & she really listened to my concerns. Very nice too!
It was a good experience
I did teleahealth but i had a long wait
Wendi listened carefully to me and explained things very clearly to me. I suffer from anxiety and she made me feel at ease talking with her.
Great personality suited to me. Informative, offered options I didn't know about. Positive experience. Thank you.
Very friendly excellent rating give them a 10 all the way
Highly impressed with my visit today.. I unfortunately for a while now don't seem to be as informed by my primary care Dr.. Finally I am beginning to understand what has been going on with my health..
Wendi Shaffmaster was very knowledgeable and listened to me. She asked questions and seemed to geniunely care about me. I will ddefinately see her again.
I always have a wonderful experience when I see Wendi Shaffmaster.
I really liked my nurse practitioner today. This was my first time visiting and she really made me feel comfortable talking with her and she listened to me about my COPD issues and is taking care of my CPAP issues plus gave me answers to things I could do at home that will help with the cotton mouth issues I'm having with my CPAP!! So far the specialists I've had with Reid actually take the time to listen and that means more than anything to me because I know my body better than they do, I feel. I would definitely recommend her to anyone with breathing issues of any type that deals with the lungs!
She listens to what you have to say if there's any new things that's come up that she needs to know about very pleasant person.