Mary Horsfall was friendly~ kind and helpful. I like her! ??
Assistant did not identify herself or what she was there for. Her badge was turned backwards so I could not read her name or position. Did not explain procedure.
Grateful for care and concern for me from this department
I had the first appointment of the day... so my answers about waiting may be impacted by that.I had a fairly acute situation and had to wait for an appointment for weeks. I could have had one appointment sooner~ but was working. That would have also been weeks~ and a few days earlier. I did call and leave a request for The next spot were there a cancellation~ but did not hear back.What the particular nurse practitioner did while I was there was absolutely excellent and her manner was all top notch. However~ coming to the appointment I did not know:- her name - that I would be catheterized-- that I would have a pelvic examCommunication and timing have been problematic~ but the care and empathy for the patient good. It's just hard when you are scared~ have been waiting a very long time~ and worry if your situation is critical~ or not. We're this addressed~ much fear would be removed and more patients would recover sooner.
Great group of nurses and provider!
Everyone is wonderful
They have always been friendly and willing to answer your questions without rushing you. I felt like they truly cared. The waiting room and offices were clean and I felt safe from COVID-19.
Everyone in urology was courteous and professional and I would highly recommend them to anyone. Judy (front desk) was always smiling and went above and beyond for me as a patient more than once. Very helpful. The girls in the back were always very understanding and Mary Horsfal~ NP~ is by far my favorite! She is so easy to talk to and an asset to the team. We are very lucky Dr. Diaz brought Mary with her to Reid. I just can not say enough good about them all. My entire experience has been stressful for me~ but they always made me feel comfortable and I left knowing that myself and my issues were being taken care. Thank you
Very SATISFIED!!GREAT RESULTS??
Mary is very professional and easy to talk to. Her nurse is very pleasant as well.
My medical assistant and doctor were wonderful! They listened to all of my concerns and answered every question with empathy and understanding. My care was beyond wonderful! All of the staff are great!
Mary was very helpful. Answered my questions fully. Explained everything in detail.
Fine! No complaints! Thankful for care!
Mary and her staff are very pleasant and easy to talk to.
I called the office with a health issue that needed treatment. I was seen in the office within 4 hours of my call. I feel secure and safe to place my health care needs with Reid Urological Care center. Thank you
Mary is very kind~ understanding~ and caring! She had so much patience during this procedure!
In all my years I have never been treated as well as I get at Reid. Thank you
Every time I come in I'm treated with a smile and hello~ and she was like how are you and she actually meant it. I'm so glad and blessed to be back with you guys~ I love the treatment. Yes I would most definitely recommend you guys to any one.
When I received my test results on My Chart~ I messaged Mary for an explanation. She replied the next day. This appointment was changed several times due to Corona virus. Not an emergency~ so it was no big deal.
I called for 5 days about my prescription~ no call back. Finally talked to nurse Friday. I called her.
Love the care I get from Mary and others in the office
Leslie is extremely helpful
This office was awesome from the time I walked in until I left.
Mary is always fantastic~ she is so easy to open up to and is always able to answer any questions that I have without hesitation. The care I have received has been wonderful. I have been dealing with many issues for a long time and she and Dr. Diaz are always looking for ways to help treat me. I am thankful for that.
it was ok
Always friendly and helpful in answering any questions I ask.
Mary was great! She made me feel like she cared and was concerned about my problems. She is very knowledgeable. Wish there were more like her!
Some of the nicest staff to interact with!!! Make you feel comfortable from the time you walk in their door till you leave!!!! Doctor too
The care in recovery was beyond what I have had. I was offered everything I could eat or drink. Extra warm blankets and coffee.! Real coffee! I'm home and still getting calls. Overall best hospital stay ever!
I'm so grateful for being recommended to Mary. She is absolutely wonderful! She's been so helpful in diagnosing my issues and helping me resolve them & explaining everything. I felt incredibly helpless before I met her~ I cannot even describe how much I appreciate her. I would (and will) recommended her to anyone.
in the last three visits~ the P.A. has said things regarding me that were not true. It seems obvious that person has not read my chart.
Wonderful caring staff and Doctors
Everone there is great. I especially like Bryanna my nurse~ and Mary H. my NP/provider. They are very genuine and caring~ educated and knowledgable of their specialty and good patient care.
Mary and her medical assistant were amazing. They explained everything well and it is apparent they care about their patients.