Everyone was so nice, caring, and understanding with my situation. I was very pleased with my care team.
Mary was more than helpful. She made me feel comfortable and reassured. Thank you Mary !
Judy at the front desk and Mary Horsfall are both very friendly and helpful. I felt very comfortable and sincerely appreciate them both
Mary is extremely personable! She's a delight to work with!
It was a good experience
As far as a Dr. appt. goes it was a pleasant experience.
Everyone was very professional and made me feel at ease. Mary is a great practitioner, very personable and thorough.
The staff that works in Dr. Diaz's clinic are awesome. They are friendly, explain everything that is going on and go out of their way to make us feel comfortable. Breanna went out of her way and sat down next to me and explained everything Mary ordered.
Health care workers seems to enjoy helping me. They all work well together. Happy atmosphere.
All went well!
Mary is very caring and explains things in a way my mother who has dementia can comprehend. Mary has been very patient with my mother even when she is agitated.
She knows my history & I respect her advice on any further treatment.
Mary listens to her patients. She is kind, friendly,very knowledgeable & explains everything. She always encourages you to ask any questions you might have. I think Mary is an excellent health care provider.
Mary h. Is the greatest. I trust and believe her. She is the best.
Pleased with the care I'm given.
I have faith in Mary's expertise and that she will do all she can to get to the base of the problem. She is very caring and personable.
I have unwaivering faith i n the drs and specialist connected with Reid Hospital i have always been listened to and tajen good care of
They were very considerate of me, as usual.
Richmond is so lucky to have Reid many years ago I worked there and have been volunteer for many many years at present I volunteer in infusion center the staff there is so caring just as soon as get strength back I'll be back. PS your 4th floor staff was great .
Mary is an excellent, knowledgeable medical provider. I trust & value much her managing my medical needs.
Mary is a wonderful NP. I always feel comfortable with her. The nurses are great. Judy at the front desk is very friendly.
Really nice staff!
Britt & Mary explained everything and talked me through the procedure. They were courteous and had all the information that was needed .
Mary is very carrying and easy to talk to
It was very helpful.
Love Mary. She listens to you and takes good care of her patience's .
Mary is a very comforting doctor.
Everyone is very nice from the check in lady to the check out lady and definitely Mary Horsfall. She is the greatest.
All staff coutreous.. Nurse Practioner, Mary, very helpful, knowledgeable, listening and understanding!
I have no complaints...the nurses and nurse practitioner are always very caring and professional.
She took the time to explain everything . So easy to talk to , and help .
Provider very knowledgeable and caring. Took time to make sure I understood any future treatment possibilities and outcomes.
Everyone at this office was so nice and friendly, putting me at ease throughout a procedure that had the potential to be completely embarrassing, yet Mary and her assistants made me feel like I had friends with me helping lighten the mood and making it less awkward. I felt like I was in excellent and wise hands. Mary is excellent and I trust her completely. I have no doubt she has my best interest in mind and wants me to have a better quality of life.
This is one doctor appointment I don't mind going to. Everyone is alway very nice.
Extremely pleased with the kindness, caring and concern shown for me.
This was the most expedient informative doctor visit ever. Good discussion , no long exam room wait.
Took time to hear my concerns! Very knowledgeable!
The staff was kind and caring.
Mary is amazing! She helped me get back to "normal" and maintain that status. She truly listens and cares. Francesca, at checkout was absolutely delightful as well!
Love Mary Horsfall and the care she gives me.
Very nice and knowledgeable.
Can not say enough good about all the staff at uro.
It was o.k.
Very knowledgeable and sincere.
The nurse practitioner, Mary Horsfall always goes above and beyond to take care and follow up.
Everyone in office was nice. My care was very professional and caring.
The nurses that helped to remove my staples were so professional and comforting. I have major anxiety and they were able to help me to get calm and get through the removal. Also, Mary Horsfall is a literal angel on earth.
Have been provided with excellent care and information.
Mary is so nice. I just love her. She makes me feel comfortable so I don't mind coming to my appointments.
I was a few minutes late today. Still, so happy to be served and back home in about one hour!
Always interested in me! Has become a good friend, asking about my situation, while being aware of her professional responsibilities!
I have been took very good care of by a group of very nice , friendly ladies. one was kaitlyn and I think one was Mary. did't think to get names. but they are very efficient.........
Reid is very lucky to have the likes of Mary.
Mary is amazing. So is everyone on the entire staff. I couldn't ask for better care.
Very nice provider
Very nice, explained things thoroughly, great bedside manner!
Mary teaches me something new every time I see her. Being an older retired nurse, I find that she explains well the plan of care & then relates it to your personal life. Mary is the best!
Staff & provider are always pleasant, professional, knowledgeable, answering any questions, providing continuing care directions.
They are checking with my insurance for me .Which is a plus for me.
My doctor's at urological Care All right amazing They take the time to explain everything to me the staff are always friendly and helpful They are the best and I appreciate them so much
I was very nervous and my anxiety was on high the nurse took her time and was very helpful to get me to calm down. The doctor was very helpful and nice.... I felt very comfortable by the end of my visit. Dr Mary and her nurses are very very nice
Mary is an outstanding representative of the caring for patients at Reid. Thank you for keeping her in your Urology department.
I was actually shocked by this visit. I thought it would be more talk than exam. I think a folder in the new patient paperwork on " what to expect at your first exam" would have been helpful.
She is very friendly and helpful with my problems, and understood what I can do to fix the problem. I really like her.
My appointment went well today there was things that was going on that I had no idea it was going on and learn a lot about Urology Care I really liked my nurse practitioner are you at I had today she made things so understanding and I look forward to going back and learning more
Went very well
Very pleased with my visit.
She took as much time with me as she needed and made sure I understood everything.
She was very kind and caring
Dr Diaz and NP Mary Horsfall are wonderful Doctors that truly care about their patients. Love them both!
Never had a problem with Reid Always been treated well
Mary and her staff are very nice and takes care of you.
Mary makes patients feel important and strives to make them healthy.
It could not have been a better office visit , everyone was kind, caring, and professional.
It was wonderful to talk on the telephone since I had no transportation to go to the office. Everyone was very nice and helpful. I appreciated it very much.
She was an especially great provider. She really seems to care
They were amazing in many ways and I would highly recommend them!!
I was very happy with my care today! Mary and the Nurse Assistant were very noligable and interested in me !