Everyone in this facility... from the support staff to both Kim and Kelli Abshear~ treat me like I'm the only patient they have. I always feel validated~ heard and cared for when I see them. I really wouldn't want to see anyone else. They're great!
Nurse with me during visit with Kelli NP was kind and considerate to my situation even turning lights down because the the sensitivity without me even having to ask. Very great care whenever i'm in the office and even when I had to call to speak to triage nurse a few days later. Very great staff from front to back.
Kelli Abshear is always attentive~ respectful~ and helpful. I appreciate the care she provides and look forward to my check ins with her. Reid is lucky to have her on the team!
I absolutely enjoy the team that works at this facility. Everyone is friendly~ helpful~ and understanding. The staff called me next day after with results from my testing. I was happy to have them move so quickly to ensure my health was well. Kelli Abshear~ NP is wonderful
Phone prompts did not work properly & therefore I called more than once to get through. I let the woman on the phone know as well.
Kelli is the best. I only trust her to take care of my family.
I have NEVER had a medical professional treat me as well as Kelli Abshear and her staff have. I am thrilled to be a patient at this facility. Kelli takes the time to answer all of my questions. I have never felt like a number~ just being rushed through so she can get to the next patient. She is genuinely concerned about my health and does not waste any time in getting to the bottom of any problem I might be experiencing. I would not even consider going anywhere else for my medical needs. I highly recommend Kelli Abshear and her staff. They are the BEST!!!
Family members were seen for wellness visits and they love Kelli Abshear NP and her staff. Another was seen for an acute visit and was very pleased with the professionalism and understanding he was given via the staff at Kelli Abshear NP office. We love having Kelli Abshear NP as our family provider.
This was my 6 year olds first visit with Kelli. She was amazing! She took her time~ answered all our questions~ and made her feel at ease!! I'm so glad we've found her to be our provider!
Kelli is great. She is very thorough and listens to all of my concerns. Willing to work with me and help me find the best solutions.
Kelli Abshear and crew are the best medical Care in the county
They have very good staff.
I was late for my appointment~ approximately 5 minutes. The receptionist made a point to look at the clock after I gave her my name and then rudely told me I was late. I apologized and told her I was sorry and that if she needed to reschedule I understood. She was not very friendly and not chip like. I understand I was late but she could've have handled the situation better. I do think appointments should have a little bit of give on time as most times I'm waiting to see providers for more than 30 minutes. The NP as well as nurse was very kind and understanding. When I checked out the receptionist was nice when she realized I was a Reid employee.
Kelly Abshire and her staff are great.
Kelli is fantastic with me.
Everyone was courteous and I received good quality care.
Hospital bills are out of control and hurting the middle class Americans
Lori in the office is great with customer service and remembering people. Asking about your well being. Super nice.
I really appreciated the quick follow up after my son's accident and emergency room visit. Staff was great and showed concern for him. I wish he would have been shown the xray so he could see and knew where the fracture was.
I would recommend Kelli to anyone
Pleased with care
Kellie Abshear and here staff are knowledgeable and professional. I am so glad they are at the Hagerstown Clinic.
Always friendly ~ courteos ~ and answer all questions
Kelli Abshear and her assistant made me feel very comfortable discussing an issue that I was a little apprehensive talking about. I couldn't have been more pleased.
I would recommend Kelli to anyone. She is the only one that i trust to see my child.
Dr. Abshear is a very good doctor and explains things to her patients really good and understandable. One of the best doctor I have had in a long time.
I'm extremely happy with my son having Dr. Kelli Abshear as his doctor because when Reid Emergency couldn't figure out what was wrong with my boy she did and treated him for it. Three to Four weeks later and he's better!
I found everyone to be courteous and polite.
I would recommend Kelli to every one. She is the only one I trust to take care of my kid.
I was asked if a student could observe and help with my exam. I said yes and my nurse practitioner (Kelly A) was very helpful but also allowed the student to participate. Job well done!
Kelli Abshear is my provider at this location. She is a great asset to the Reid facilities. I had always had an MD prior to having a nurse practitioner. At first~ I must admit I was a bit skeptical of having a NP. But Kelli has demonstrated her knowledge~ listening skills and professionalism and I now have great trust in her. I have recommended her and the Hagerstown facility to others.
I have been to several doctors associated with Reid. I was with one doctor for almost 20 years before he quit caring about his patients. I went to a second doctor for less than 2 years because it was obvious he didn't care about my health concerns. Then I found Kelli Abshear and her staff. I am so impressed with the care~ concern and quick actions to find out what is wrong~ that I will definitely NOT be leaving Kelli's practice. She is wonderful~ as are her staff members. She listens to me~ answers my questions and then finds solutions. I have never been taken care of so well by any doctor in my life. I dearly love Kelli for all that she has helped me with so far. I would highly recommend her practice to anyone seeking professional~ caring and concerned medical care. Reid would do very well to have other doctors see what real medical care is all about by visiting Kelli Abshear.
Kelli takes a real interest in my health care~ above what has been my experience else where. She has been pro active in looking for answers for some recent serious health concerns I have been experiencing. I received follow up calls from her to make sure that my questions were answered by Specialists she has referred me to.My wife and I are very pleased to have found such a good health care professional.
Hagerstown clinic and staff is the best!
When making this appointment for my son's annual checkup and prescription refills~ I was told it would be a month before he could get in. I asked if he could see someone else or get a one time refill to have his asthma medications available before we see his provider. Unbeknownst to me at that time~ his provider was out for a personal medical reason. The person on the phone~ was very rude and raised her voice~ stating "Do you think _____ can help it that she has a family emergency?" It was totally uncalled for. She then asked what prescriptions he needed~ but acted very uninterested~ which made me feel like she wasn't listening. I love our provider~ but sometimes we run into issues like this with certain front staff members.
All staff do an excellent job of making you feel welcome and comfortable