Kaitlyn was professional~ friendly and immediately took care of my sinus issue.
The Dr and NP were exceptional
Everyone from the front desk to the back office to the provider were top notch!!! I was very satisfied with my visit and the personal attention to my needs were met. Thank you. Thank you
I arrived to Reid Ready walk in clinic just 30 min prior to them closing. They were very courteous and understanding of my situation. I was seen by the provider in less than 10 min after arriving. I felt that the staff genially cared and provided excellent care.
It was a quick visit with clear and concise communication. This is perfect for me because it was the first time I've been to the doctor in a few years. That being said~ see you in a few years!
Provider called me at home three days later to see if I was better. Than called in a different antibiotic when she heard I was not improving. I was shocked!
Urgent Care was unable to perform a scan~ for what turned out to be appendicitis~ but I was provided with papers to refer me to ER at Reid Hospital
Very quick and helpful
They were quick to get me in and the nurse I had was very friendly.
Staff was very friendly and accomodating.
We like the care at Reid Urgent Care but the billing is almost always wrong. This is the largest anxiety when visiting a medical provider and most likely deters most people from utilizing the service. The billing accuracy is as important as the care when it comes to earning the trust of your patients.
Excellent treatment by Reid Urgent Care Main staff from the time I approached the receptionist to my treatment by K. Ervin.
Felt doctor didn't dig enough. If there were underlying issues (which there were) the doctor did not attempt to question thoes~ only the main complaint. Virus.
I cannot remember the name of the nurse/medical assistant who brought me back to my exam room but she was OUTSTANDING. She was very proactive~ she saw me struggling to get into the building (I couldn't walk well due to my back issues) she came out right away and offered me a wheel chair and took me straight back to the exam room. She took time out of her normal duties~ she usually just works in the lab~ to make sure I got back quickly and got taken care of.
attitudes & personalities of most everyone was absolutely outstanding!It is very obvious that there is a clear focus to total customer/patient service.Thank you for this!
I have walked into Urgent Care twice in the past 1/2 year with skin infections and my experience has been excellent.
I came in with a significant burn with layers of skin missing. I had to recommend to the doctor how to treat it. She didn't have a lot of insight into treatment. She did refill the burn cream I had which is what I used to heal. The pain I had with this injury was significant due to being on a joint that is constantly moving. She declined to write anything for pain (topical lidocaine for pain relief). I was in so much pain that I didn't sleep for two days yet she wouldn't budge on the request for lidocaine. This has been a common issue the few times I have used this Urgent Care. They do not seem to care about treating pain. Whether it be lidocaine or other pain medication stronger then Toradol. I have heard this from a lot of people who have been treated there. I realize there is an opiate issue across the US but this shouldn't be a reason for people not being treated for acute pain. The clinic needs to make it publicly known that they do not treat acute pain.
THIS WAS AN AFTER HOURS (for my doctor) visit. Everything went as scheduled. An ex-ray was taken and instructions were given. I am fine now.
Wonderful staff all around!
The staff was pleasant and efficient during my visit
The NP did great with my daughter and kept her engaged and excited.
I found the medical staff very professional and polite~
Kaitlyn was an amazing np. She was very nice~ thorough~ and explained everything to us great. She listened to our concerns and made us feel comfortable by explaining things.
Kaitlyn Ervin~ the MA and the OA were all extremely polite~ courteous and efficient. The MA who did my injection was very skilled. Kaitlyn actually called me the following week to check up. Very much appreciated!
I came into urgent care and diagnosed with upper respiratory infection. was given 7 day supply of 100 mg doxycycline 2x day. I was no better after the 7 days~ felt the dosage was not strong enough for as bad as my condition was. called and was informed to come back~ I should not had to go back.
Kait was AMAZING! She helped us and was wonderful
I don't know why she gave me a prescription for only 2 Imitrex~ with 0 refills. It is not a narcotic and I need it for migraines!
I was only in the waiting room for about 5 minutes~ but waited in the exam room for about 25-30 min. Seemed long.
The NP was cordial and seemed somewhat knowledgeable~ but she didn't look like a healthcare professional. Maybe that's acceptable for all of your providers now~ but she had a sweat jacket on. I was very professionally dressed for work~ so that seems odd. I have had a UTI before so I knew I was supposed to avoid caffeine (previous doctor seen in the past told me what to do to treat the infection). So I said I'm supposed to avoid caffeine right~ and she said yes. Good thing I already knew that because she gave no instruction for self care. Also no one talked to me about the option of setting up an account to get texts regarding results. It was in the several pages I got when I left but I got a confusing text about results and I had not signed up for that. Totally should be told what this is and asked if I want to sign up and then point me to the page that explains. I had to call in to the clinic and ask what it was and then I got my report. Just need some improvements there.
Very friendly and professional....they all took the time to listen....they were all awesome!! They all need a Gem!
I felt the NP was pre judging me. Her tone in questioning me made me feel like I had done something wrong. I wasn't asking for pain meds or any type of opioid meds~ I asked for an antibiotic for a sinus infection~ that's it. No cough meds~ no pain meds~ just an antibiotic~ you would have thought I'd ask for 1000 tabs of the strongest pain meds on the market. I hope I never have to see her again~ because I would leave in stead of having her to pre judge me.
First trip and everything went great.
Felt I received good care.