In my discussion with NP we agreed to a new medication for my Psoriasis & Psoriatic Arthritis. Also I had an upcoming surgery which the NP said she didn't want me to start the new medication until I had fully healed. Then I got a call from a pharmacy for a different medication than what we had talked about and they were ready to send it to me even though I am not fully healed yet. There was a huge disconnect between what we talked about and what actually happened. I called on 10/23 concerning this disconnect and I am still waiting on a call back to see if the medication has been changed and were we stand and it is now 10/25
I didn't really feel like I got a lot of help at this visit. We didn't discuss the labs that I had prior to the visit . She didn't do any exam and listen to my heart and longs. She told me that she had to release me back to my family doctor. So even though I was in her office and I am having lots of issues~ She said~ I needed to find a new stomach dr. and to talk to my family do... I just felt the appointment was a waste of my time over there. Because I got now answers.
JoAnnBond is excellent and I trust her to be my provider in the absence of a Rheumatologist. She is professional and friendly.
I loved seeing JoAnn Bond! That is the ONLY PROVIDER I am willing to see! She does her job with CARE! Don't see that much anymore with ALL the NEW RULES REID HEALTH has now!
JoAnn Bond is the greatest! Her personality is upbeat and easy and you can tell she is sincere in her concern for you.
Wait time was drastically decreased from previous visit which is great!
My quality of care has diminished since losing Dr. Flaugher. My appointment was scheduled for 3:00pm. I did not see the nurse practitioner until 4:30pm. My round trip drive is 3 hours~ so I was pretty frustrated.On a positive note~ the concierge service and wheelchair assistance helps me with my limited mobility.
Joann is wonderful! I miss Candice very much~ but I am very pleased with the care and concern that Joann shows me. she has a great bedside manner and other than the drive into Richmond I love coming to see her.
The only thing I think that needs to change is the amount of time it takes to get put on the nurses schedule. Like for a steroid injection for a flare up. When Dr Flaugher was there she would bring you in the day you called. Waiting a week is too long when you can't walk due to the pain.
I wish that tests were obtained before appt. so that results were known. I have had to wait and then been told on several appts. that they couldn't find them.
Very satisfied at this time. Thank you very much for your help.
Richmond rheumatology is great~ love the staff and the level of care.
I understand having to wait 2 pr 3 weeks for an appointment but having to wait 3 months is a to long. I also understand the recent death is also a factor in the length of time it takes to get an appointment. However there needs to be a procedure in place for urgent appointments as most primary care providers will not address these issues. The average time I have waited in the office to see someone has been 1 to 2 hours every appointment I have had. This is way to long to have to wait.
I tried to be understanding considering the loss of Dr Flaugher~ but no one called me to reschedule my appt~ I called to check on my previously scheduled routine appt & had to take a much later date. Then~ the wait time was explained to me by the receptionist at check in~ but after rescheduling & driving 45 min I wasn't going to reschedule again! The MA was very nice but explained there was a new records system & we had quite a bit of confusion correcting my meds list. NP I saw was very good but couldn't answer my past test result questions that were done months ago at the hospital ordered by her~ she said she would have the office staff mail me results. I was there so late the office staff was gone so I couldn't schedule next routing appointment & she said the office staff would call me tomorrow~ It was two days later before someone called to schedule & then I when I asked about the previous test results done at the hospital months ago she couldn't answer. A nurse called the next day
Dr Wegg needs to schedule his meetings with Bond .Making patients wait for Dr Weggs meeting with Bond is unacceptable .3 hours I was waiting . RIDICULOUS. THAT IS UNPROFESSIONAL
She did not even examine me~ she talked about my fingernails and how pretty they where. Did not address any of my questions.
First~ I think JoAnn does an awesome job! I recently had an appointment with JoAnn scheduled at 3 on Tuesday Feb~ 20. I did wait in the exam room until after 4 pm for JoAnn to enter the exam room~ but I was ok with that because I know that she spends the time needed with each patient she has and I value that she takes the time to listen and explain everything to each of her patients. However~ I had to be in Liberty by 5 PM and did not have time to wait for her to type up my summary of visit so she rushed to give me a prescription for my Lyrica as she was changing my dosage and she had discussed with me during my visit that I needed to start some prescription vit d. Long story short~ she inadvertently wrote the script for the wrong frequency and forgot about the vit d. The pharmacy could not fill the script and never received the vit d. They left a message for the office to call to with NEVER getting a response. I made 6 calls and finally a trip to the office~ this all took a week.
Exam etc was by telephone/ video in Eaton. X-rays were processed by KHN in Eaton on Saturday the 27th . We have made repeated calls to your office regarding X-rays. But have never spoke with anyone just leave a message And someone? Is supposed to be be in touch. Guess what???? See my anger.
I have set appointments over 7 times in 2017 each time my appointment was canceled my Provider saying Jo ann had a family issue less then 24 hours before my appointment each and every time. The last Appointment I made I made sure it was with Doctor Flaugher yet again my appointment was canceled by provider. I have not been seen in a year due to the fact the Provider cancels my appointment each and every time. I am seen in Winchester in which I get called to confirm my appointment from the Winchester office and they didnt even know its canceled.
Joann Bond is very good at what she does. And a great listener.
Thank you~ Joann for seeing me despite your tight schedule!