The wait times are unreasonable. Never once in a year have I been seen in a timely manner
I followed Dr. Smith from Hagerstown to New Castle~ when his practice was moved. He is among my favorite doctors of any I have known. He is kind~ yet can be firm. I watch to see how he interacts with his staff. They are obviously well trained. His nurses and office staff always speak well of him~ too. For me~ he and his staff are the face of Reid~ so good job. You've got my vote. I have specifically recommended Reid and Dr. Smith to two of my colleagues because of the excellence of care. Thanks!
Im having a problem with the insurance and my prescription. Seems lume its taking way too lo g ots been 4 days now
I really like Dr Smith and his staff. He is very thorough~ courteous and always takes the appropriate time to make sure that I get the information and care I want and need. Thank you.
Dr. Smith and his staff are always so kind and pleasant to work with.
The staff is very caring and friendly~ Whitney my nurse is is very professional and makes me feel comfortable and cared for. This visit was the first time I met dr Smith~ He has a compassionate caring manner and listened to my concerns and addressed them very well! I am extremely pleased with my care a Reid family care!
Dr. Steven Smith is the best!He really cares~ he actually listens to his patients.I don't mind having to drive to New Castle to see him.
Dr.Smith is the most patient~ caring doctor I've ever had. He explains everything very throughly and makes me feel very important. Hands down Best Doctor I've ever had !!
Friendly staff and very compassionate provider.
So far I've really liked my doctor he's easy to talk to and seems like he cares about my issues
Dr. Smith is extremely dedicated doctor~ very patient and answers every question and makes me feel like I'm his number 1 patient.
The reception staff was very rude and did not even acknowledge I was standing at the window for several minutes. This set the tone for the entire appointment. We waited a VERY long time to see the doctor. He did explain that he had to review the chart for each patient as he is new to the office~ but waiting over an hour in the exam room was ridiculous.
Quick~ professional~ and courteous service.
Just had to say that you guys are definitely one in a million~ not only do you get things accomplished professionally~ but as caring human beings as well~ THANKS SO MUCH!!!
The medication that was prescribed for me seems to be working at suppressing my appetite and I don't eat as much but when I do eat I still have the compulsion to go to the sink and throw it back up. been on the medication for 3 days now...30 mg of Vyvanse once a day.
I'm going to follow my Doctor to Indy Shes a great doctor shame reid lost such a good doctor one of the best that I've seen in 40 plus years ~The office is not the same there without her some of her staff still there nice and respectful other new ones not so much Shame
The stafff at the New Castle~ Indiana office are always friendly and always there to help when needed. Jessica~ Gina and Whitney are always on top of things and ready to answer any questions for you. The Doctors are always willing to listen and they talk to you in a way that you can understand. They talk to you not at you!!!!!
Need to quit sending me a bill when I get discount for paying cash!!!!!!!!I have to take time from my busy schedule to call billing!!!!!!!
The receptionist at check in was very short~ almost rude~ and seemed over-worked/frustrated. She appeared to be answering the phone and handling checking patients in and did not have a good handle on when to let the phone ring and assist the person standing in front of her~ choosing instead to ignore people standing at her window and answering the constantly ringing phone.
My son and I have went to this office for about 10 years now and I love everyone who works there. The nurses and Nurse Practitioners always make sure to talk to my son and make him feel welcome and they remember him from when he was little and that makes me feel like we are important to the staff. Dr. Scott and Kelli are so knowledgeable about anything that I have questions on and always willing to answer them. I will always come to this office for as long as its open. So will my kids. Everyone from the office staff to the Dr. are wonderful people and deserve to be recognized for that.
Everyone was very friendly and Dr. Smith is always pleasant to talk to.Like most~ I don't like to visit a doctors office~ but this facility puts you at ease (or at least me).
Dr Smith is the best doctor I've ever had! He is so amazing and super kind! I struggle with health issues and he is always there to help and support me. He also will agree with me and not agree with some of my other doctors~ which is very comforting. He has never given up on finding an answer for me!
I have known Dr. Steven D. Smith for years but I do not see a doctor often so I have had no need to visit. This visit was mainly at my wife's request and true to form Dr. Smith nailed the diagnosis~ prognosis~ and treatment. Within a day I was feeling better and believe what ailed me has been properly treated.
Dr. Smith has a personable and caring attitude toward his patients. I never feel rushed and have plenty of time to talk through what issues I'm having or how things are going this month with my medication. I'm seeing him for weight-loss and I very much feel like I have a private Dr. I see every month that knows alot about me and my personal needs. He knows all about my health history and I never have to remind him. To put it simply he is changing my life~ and the reason he is able to do so is the trust I have in his capability medically and his compassion socially.
I requested a drug refill by phone but I had to call back yesterday because it didn't go out the first time..the nurse didn't know why but was resending ..this means a special trip to town.
My overall care has been great by Dr.Smith. However he does not want to prescribe the medication that I know that works. Although he does try his best to accommodate me and my needs and has a genuine concern for my care there are certain things that us as patients know what works for us.....sometimes he does take that into consideration and wants to make me try many different medications. But over all he is a very polite doctor and takes time to listen.
Somehow my prescription went to Optum and was not filled. I don't believe this was a problem with Reid Health.
I really appreciate Dr. Smith~ his nurse(s). I have a tenancy to deal with life - my way of escape - w laughter ~ being goofy to avoid weeping or distress. I leave them ?? laughing~ smiling and hope it is for a little~although goofy~ temporary enjoyment rather than "Thank goodness this visit is over!" ?? I feel totally comfortable with them. They answer any questions I address and I do not feel stupid or ignorant for asking. If I can be open~ feel free to speak~ I can get an answer. With this blessed crew~ I DO feel just that way. Thank you for having them there for "ME".
That is a great group at the hagerstown reid office hope its there for many many years.
Who comprises the questions of the wellness check? I personally feel they could be better.
I travel 45 minutes to see my dr. When he moved to his new practice. I would travel and spend the night in a motel to stay with my dr. . I hope he never moves again~ but if he does I will follow him to see him he knows my conditions~ which I have alot wrong with me and he try's to find the best way to help me get better. I love the whole staff.Thank you
Staff at this clinic were very nice and helpful. I got back quickly and went through exam and seen doctor and was done within 1hour. Dr. Smith and his nurse practitioner were very thorough and to the point. Dr. Smith was very compassionate about my injuries sustained from a car accident and explained everything and what it meant very clearly.
Dr. Smith is very nice and understanding
Posting lab results to the online patient portal so the patient can see them~ before the doctor has even viewed them~ seems to be a poor practice. I've never seen an office do this~ until after the doctor has seen the results and the patient has been notified. It caused some undue stress to get lab results at 5 am and then not hear from the office with official results until almost 4pm that same day.
Everyone is friendly & very nice.
I am a goofy (not crazy~ just deal with life trying my best to keep smiling) person and while laughing at/with me we get thru our visit still smiling. I appreciate the patience and consideration when I need answers to questions~ terms~ side effects of medicines that I don't understand. I am thankful for the team that works with me.
Dr. Smith good Dr. Do far
Staff always courteous and helpful.
Every one was so nice~ helpful & friendly. I am considering changing providers.
I appreciate so very much the courtesy~ help~ understanding of the physician~ nurse and office personnel. They laugh at my goofy jokes that is sometimes my escape to feel better~ deal with life. I don't understand the purpose of pain management. As long as my hip remains as it is~ my leg cannot straighten out (pain) and the lower back pain will continue. There will be no healing until the problem is fixed. I appreciate Medicare and Champe VA and do not wish to overuse or abuse for something that won't do any good. I will simply have to deal with the problem until the hospital is not afraid of a fat woman's blubber. :) Organs can be removed~ transplanted~ put in from another person's body~ but too much fatty meat scares the surgeons. I am ready to move on. Cut me open~ replace my hip so I can start healing~ moving and exercise~ walk~ clean my house~ cook . . . After saying all of that~ thank you~ Reid~ for everything. HONEST !!! ::))