First time visit with ENT

They seemed to listen to what I had to say and were willing to look at information I had brought with me.

Very pleasant staff,and dr. Was my first time there, and very pleased with overall experience. ?

No problems and friendly staff

Everyone was very friendly.

They were very knowledgeable in what I was seen for.

Great job.

Thank you for all your care and concern. It was a awesome place and very comfortable. Thanks

Doctor Bawa is awesome and caring

Dr. Bawa & his staff are very caring.

Everyone we dealt with from the front desk to the nurses and Dr. were extremely nice and were professional.

Great care , Very informative Would recommend to anyone. And when I returned back I told 2 of my employees this would be a good place for them to get their ears checked out.

Dr Bawa and the whole staff were very professional and Friendly

Everything was great just had to wait a month for the first available visit.

It wasn't very pleasant as far as the doctor. He didn't talk much about it and never asked how long it's been going on. Then just said to come back if needed. It felt rushed the whole visit. The MA's were very polite and listened to what I had to say but the doctor was rushing it felt like it to me

I was pleased

Very friendly office staff, Dr was great at putting my mind at ease about my past tests and going forward, no need for any further follow up until next year, good news from my perspective

Wish I could of got another chance of repairing damaged area, but guess referral elsewhere was a good idea

I wouldn't go to anyone else for my ENT care! I really care about my Dr and trust him! He knows my history!

I felt like Dr Bawa really checked me out. I was confident with his diagnosis.

Waiting 4 to 8 weeks for follow up appointments is wrong In every way. It just proves what everybody is saying the money is coming first and healthcare second at Reid! U asked!!

Even though I felt uncomfortable about the camera down my noses they help me through it which I appreciate a lot.

Very professional always.

My mother was the patient. She has dementia and gets very anxious outside her normal surroundings.The staff, from the front desk to the doctor, made her feel comfortable. Thank you for a great experience.

I believe Reid ENT truly takes good care of my problems and has done so with Dr. Bawa as My ENT physician for the past 20+ years.

Thankful they took me in after I called to see if they had a cancelation. Otherwise it was going to be 2.5 weeks before I could get in.

It was pleasant. Pleasant as it could be anyways, given what I was having done.

Prompt

I'll say it again and again I like Reid and all of my Reid doctors time after time.

I have always been a patient of Dr Bawa, just hadn't had to come to see him in years until now. Trust what he tells me

It was.great

I was n and out! All my questions were answered and explained

All good

We had an awesome experience on a short notice the care I received was amazing

Everything went well, just as expected.

Dr. and staff were very polite. Dr. was straight forward and found problem. He explained what the issue was and treatment.He asked if I had any questions.Thank you Dr Bawa and staff for your time .

Everyone was very nice, caring and efficient. Suggestion: If you are already signed in on line, have a computer or someway to acknowledge this rather than stand in line.

Dr. Is excellent

THE DOCTOR WAS RIGHT ON TIME.

My child is always treated very well, listened to, and cared for.

Very informative! ?

This visit is in the top five worst doctor visits of my life. I'm seventy four years old. I see a lot of doctors, because I have alot of medical problems. So stating this, is stating ALOT!

Dr & Staff are very kind and knowledgeable. I'm glad to have them as my Dr

Very professional. Very happy with my improvements.

The surgery scheduler that reached out after her appointment was extremely helpful on squeezing my daughter in as quick as they can. I appreciate their effort and I felt so relieved after we got off the phone. She was able to move a February appointment to December - thank you thank you !!

i am very pleased with the care i receive from dr. Bawa.

Dr BAWA and all his staff was very considerate and very professional to me. I love them all

He was very quick, seemed rushed

I feel like Dr. Bawa should have been more upfront with me about the actual procedure. All he told me was that he would spray a bunch of numbing medicine up my nose and then the balloon would open up the passages. Obviously, there was a LOT more to it and I almost backed out when I got the letter in the mail. Just saying, he should explain the procedure better and in more detail. But I will also be asking more questions next time. So lesson learned I guess.

My first time to have my ears cleaned of wax. Went very quickly, Dr. Bawa was professional and efficient. I trusted him.

The staff are all very friendly

Dr. BAWA Is a very caring Dr

Thank you

I went to three all good

Very helpful and kind reception and all staff pleasant and professional. Facility very clean

He was very quick and gentle with the nasal scope which I appreciate greatly!

You need to stop the insistence on wearing masks. They're scientifically worthless.

I would highly recommend Dr. Bawa to others. That is why I came back to him. He did my sinus surgery 8 years ago and it really helped me.

I have been going there for years and always have a great experience.

Very kind and efficient visit.

Very friendly and helpful

Very prompt. I felt very informed

Very friendly, professional!

I would like to have a more timely matter to get my hearing aids I need them very bad.

Response from Reid Health

Our Reid team would like to offer our sincere apology for the length of time it took to receive your hearing aids. The Reid Audiology team quickly works with our customer's insurance company to obtain the necessary authorizations. We understand this can be a lengthy process however we appreciate your feedback and will use it to further our efforts in future.

Dr. Bawa has a great, positive attitude!

Great to be seen on time!!! Everyone was very helpful. Very knowledgeable!!!

Everyone was so nice.

I had been seeing Dr. Bawa for last 25 years or so. He's very knowledgeable and listen and answer all questions. I'm extremely happy to him being my doctor.

They were very nice & did a good job getting me in before my appointment since I was there for a hearing test 1 1/2 hrs before my appointment. Did a very good job explaining to me what was happening with my ears.

Even the gal that registered us was a joy.

Care team "

problem taken care of.

Everyone was very kind and professional.

He staff where all helpful and polite.. the surgeon and his staff where wonderful!

They were really good with my child

Techs and all staff were very compassionate to me my procedure and concerns. Dr. Bawa is the best. Very knowledgeable and explains as he goes.

Very professional and courteous at the front desk and exam room

The staff was very helpful to me. The Doctor was very thorough in finding my problem. He had a plan to fix my problem.

I got the most answer from a 40 minute visit than I did in the last 3 years trying to get answers

Doctor was nice and friendly. Visit was not long, not a long wait time, doc came in, we discussed issue, came up with a plan and I was sent on my way. Less than 30 min in the office total. In a good way, no nonsense and efficient!

Treated with kindness and professionalism.

Dr. Bawa and his staff are among the finest health care providers that I have seen. Their care and professionalism is unparalleled.

It was good

Everyone in the office and in the back was very caring and helpful. Very good experience.

Dr. Bawa is an excellent ENT Doctor. He's always ready to answer ALL my questions in down to earth and professional terms. His explanations are always clear.

I really like Dr Bawa and he can scope you and you don't even know it!

Very knowledgeable and friendly people to deal with.

Went well.

Visit with doctor lasted about 5 minutes. I still do not know what to expect. My anxiety is high.

This was a telephone visit.

It good

This office is well run. The staff is kind and helpful. Dr. Bawa is great. I am thankful to have this ENT service in Richmond.

This is do to parking for seniors , the parking lot is so full it's hard for older people to get a place to park, some seniors aren't disabled but hard to walk very far, I'm talking about the Reid Health Hospital.

Response from Reid Health

Our Reid team would like to thank you for taking the time to share your feedback. During the height of the pandemic, we temporarily stopped our valet services. We are happy to share these services are now available to our patients and visitors at our main campus at the Outpatient Care Center entrance. Once again, thank you for taking the time to share, your feedback is vital to us.

Everyone was so considerate and explained everything they were doing and listened to me.

Very kind and professional

Very professional Dr. and staff. Impressed with the kindness of all involved.

Was good

All good

Had a nice experience with the provider explaining my the results of my US of my thyroid and give me a plan of care.

Will never return to see Dr. Bawa

Took me seriously and seemed to genuinely care

He seemed like he knew what he was doing

My experience was great the people were really nice.!

I work for another hospital system, and I have to say that I received top notch care from this facility and was extremely happy with the service.

Very good Doctor and very nice Nurse.

Doctor Bawa was excellent. Sydney his assistant was awesome. Good experience.

While the time spent with me by Dr. Bawa was not long, he was very efficient, answered all of my questions, and was prepared for the appointment by reading and understanding my medical history, MRI, and tests conducted on the day of my visit. In addition, his assistants were very well prepared and efficient. Dr. Ulrich, the audiologist, helpful and efficient while guiding me through the tests required and gave me a brief summary of the test results. The reception staff were kind and helpful. All of this was very appreciated and I would recommend Dr Bawa and his staff to others.

The visit went a lot better than I expected. Dr. Bawa performed the scope procedure with extreme expertise.

She was very good at listening to everything I had concerns about. I would recommend her to everyone in my family and friends.

The nurse and provider was both outstanding!! They both went above and beyond for me! One day later and I'm already feeling a lot better! I'm very satisfied with the care I received!

This was one of the shortest waits ever. Appointment at 1:00, done 1:10. But it was only an ear cleaning.

I wish he would have spent more time with me. I think we interacted an entire time of less than 5 minutes. he knew exactly what he was talking about And I'm putting my trust into him. I would definitely recommend him and definitely would recommend a little bit more doctor patient time. But I am a very understanding person and I know that the ENT office is extremely busy. Thank you for the swift Appointment time and the Knowledge of the provider.

Everyone was very friendly and gave you a feeling of trust!! And Doctors were all very good and all my surgery was a success !! THANKS REID HEALTH !!

If you want a doc who sits down and listens, he is not the doc. He's very confident and knows what he's talking about, but he was only in the room for about five minutes. Only because I heard his MA out at the desk telling him my history and answers was I confident he knew what I was there for.

I was so happy with the way I was treated, with first my call to them. Then the check in. Then how quickly I got in. The docs assistant was very caring and knowledgeable about what she was doing. The doctor was great. Straight to the point. And the check out to make a follow up appointment. Everyone was so kind. Thank you to all.

Doctor was real short and swift on the visit. Seemed like he just wanted to get out of there. Also he said there was nothing that could be done about my fathers condition. I know there are things that can be done. The doctor did not even discuss other options. Didn't even mention possibilities or why those possibilities would not be a good option. I was extremely disappointed in this visit and this doctor. This seems to be a trend with the Reid doctors

Pleasant and courteous staff

I've always enjoyed my visits with DR Bawa and his complete staff. Thank you

Very pleasant and informative office visit. I felt like they listened to my symptoms and are treating to find what the problem is causing them

I have complete trust in Dr. Bawa and his assistant who helped me. The doctor didn't talk to be about prevention of illness because it wasn't called for in my case.

He was VERY rude, unprofessional and has done nothing for my care. I fired him and switched doctors after leaving. 0/10 review and will not be seeing him again.

timely and informative

Nurse Tiffney was very nice and professional