When a message is left with a request and to please call back to advise whether that request was completed~ why is not an expectation that the patient be called back? VM left 11/1 at approximately 8:05 a.m.~ this is 11/5 at 12:35 pm and I have yet to receive a call back.
Need to remember what your med. History is. Keep better records.
Dr was super nice but med asst felt as if just being nice because she has to not genuinley because she is that type of person . opinion only
I am grateful to have Dr. Javier as my doctor. He is caring and always takes the time to explain treatments~ and does not try to rush through anything.
phone rn system needs work in ans. ? and problems with treatements.
I really appreciate the time Dr Javier spends with me. He answers all my questions. Very satisfied with his care. I would recommend family members and friends to seek him out.
I'm always treated with respect and courtesy~ whether it is calling in prescription or making appointments~ the service is excellent
Dr. Javier is over booked and waiting an hour after appointment time is unacceptable. Might have been quicker to go to ER.
Dr. Javier is by far the best doctor I've ever had he's a very good provider. For my family and myself.
I need to prepare questions before my visit~ but they are always answered fully.
The wait time is over the top. You are asked to show up 15 minutes early and then have to wait an additional 30 to 45 minutes ~ this is not always the Doctors problem. I also seen patients come in after me and were called back before me . Not sure I understand this . Too much wait time
The nurse Sarah is exceptional. She's always been very helpful and courteous. She always makes us feel like we are the only patient she's helping. Her calm~ relaxed attitude allows us to do the same when we're in for an appointment.
My questions were answered and I was very well treated
The wait to see the doctor is always long at this office. I come on-time~ but they are never on-time and you will end up waiting. Several visits I have waited for well over and 1hr. to 1.5hr to see the doctor.
The MA Monica is amazing. Very thorough and acted like she generally cares. Her smile and friendly manner made things way easier
When reading over my summary~ I noticed the dr noted that he spoke to me about recreational drug use. This was very offensive to me as we did not speak of drug use and I dont use any recreational drugs or alcohol. This stament in my chart COULD imply I have a problem or issue. I dont want that noted in my chart.
I was to have an appointment for therapy on my arm but have not heard anything yet.Am I to call Reid? Thank you
I thought it was highly odd that for a physical exam~ I wouldn't take a stitch of clothing off at all.
The newly remodeled office is very attractive and pleasant.
Never a problem with any staff member associated with Reid Health
I felt the receptionist was condescending and could be rude in her discussion with me regarding well checks and insurance. At one point her conversation brought up a situation that I felt uncalled for.
The new office is a nice improvement - brighter atmosphere. Parking is much better. The receptionist~ nurse and Dr. Javier are friendly and professional.
I think Dr. Javier is best doctor I've seen. He very thoughtful and caring~ he listens to he's pt's concerns and treats accordingly.
very good visit
LPN Her name was Tracie she was very professional and made my visit a great experience we need more people like her. And she always had a smile and that really helps remove the nervousness that I EXPERIENCED.
Dr.Javier is a great PCP. I would recommend him to any of my family or friends. He takes his time to listen to my concerns and sits down when talking to me. This makes me feel Ike he is listening and has the time for my health.
Lady at front desk rude...I was visibly upset and she badgered me about insurance card that I had not received. She told me I should have received one. They was a mix up and my insurance card was not issued. She would not listen. She wanted to get her point across. I know her job is to get a card but shes not working with things she is working with people who are going to the doctor because they are sick. People are usually upset and nervous. She needs to take customer service training on how to make sure people are acknowledged and they are not just and insurance card and number!
I like Dr. Javier however~ I feel that he does not listen to answers to the questions he asks. I feel that I have to repeat alot of answers. This is very frustrating at times.
I was welcomed by a nurse named Tracie R~ she was very nice and made me feel at ease . Very professional
Dr. Javier has been very helpful. I feel like he truly cares about his patients. I feel he goes above and beyond with his patients.
I very much appreciate the effort taken to get me seen that day for a concerning symptom that allowed me to avoid seeking care at the ED. This was an issue that required the attention of my PCP who is familiar with my medical history and will require follow-up and not appropriate for the urgent care setting.
Initial appointment on Nov 19~ then had an at home sleep study. Dr. saw results on Dec 20 that I need a cpap machine for severe sleep apnea~ I found out the results at my follow-up apt on 1/31. As of 2/11~ I have not heard anything about if the cpap has been ordered~ or from where. Very poor communication.
Usually long wait times. I'm on time but the doctor never is.....
Not only did he explain my condition~ he printed out paperwork for me to take home and read about it. Excellent Service!
The doctors office is very outdated and dumpy. However~ I understand they're moving to a new location soon.