It was emergency. Was well taken care of.
From the time I called for appt~ until follow-up treatment was excellent in all respects.
Dr. McClurg was amazing and even came in on his vacation day to take excellent care of my son.
Very professional and I liked the doctor.
Once again~ everyone was and is awesome. Dr. McClurgs RN went above and beyond. She was so friendly and professional. Dr. McClurg ... well what can I say? He was so good with explaining things to me~ and what I should expect over the next few months with the healing process . They are a great team and I give them both 5 stars and more.
Reid hospital store should carry snap and Velcro shirts and pants all sizes for orthopedic uses~ broken shoulder~ leg ect. I bought mine on Amazon and a life saver.Techs had never seen these or my doctor.
I tell everyone that if they need ortho services to see Matt and Dr. McClurg. They and their staff are the best.
Appreciate being seen quickly and keeping badness and care given with pain and plan.
Matt Martin is outstanding. He is the glue that holds everything together and he has a wonderful bedside manner. He is thorough and committed to helping patients heal optimally. I really feel that Matt sees me as a person and not just a random patient.
They are great at what they do!!
My left knee was replaced on May 19th.I had quite a bit of pain and it was managed well by your instructions (ice packs are your friend) and medication. Most of the pain passed within the 1st month. The rest was my effort and guidance given to me during home care~ then rehab. 3 Months later rehab complete after 12 visits~ I was approved for 24. Amazing!From Pre-surgery to my last followup last week~ the care given to me was excellent!My knee hasn't felt this good in years! NO PAIN!!! Moves a whole lot better too.Also when I was in I asked about my left hip.It was x-rayed within minutes~ diagnosed with Bursitis in the hip~ and given an injection to dissolve the problem material.After a week my hip is beginning to feel better and is moving smoother.Sweet! I could not possibly ask for better care.To everyone in your office~ Fine Job Everybody!I am Most Grateful!All my Respects~
The Doctor and the PA were both fantastic. the most recent appointment was with the doctor and the thing I liked most is that he was respectful and understanding of my anxiety. I can't even express to how much better he made me feel by being understanding. I'd like to add that the doctor's nurse who is a man was absolutely perfect. I don't want to have to come there~ but since I do I am so happy it's with a team like that. They made my experience exceptionally great!
I couldn't find the paper I was given that explained what I needed to do over the next 6 weeks with my ankle. I called in and was able to get help; had to wait on a nurse to call for more detailed instructions than the first person gave me but that was ok. The nurse called back within about an hour. Very pleasant staff. This was my first visit to Reid Orthopedics - I was very nervous about that; about the surgeon who I didn't know; the possibility of having to have surgery; yet the whole experience was a good one and will not be nervous when I have to return in 5 weeks. No surgery needed for my broken ankle.
Everyone was great and the doctor was honest and gave me options on treatment and the positives and negatives of each. Love the doctor and am looking forward to working with him in the future.
i felt that i inconvenience dr McClurg. He did not present himself to me very well. the next day. around 5 pm I was having problems. I called the number and the lady said let me see if he is still here. when they patched me thru the dr. must not have known i was on the line. He sighed real big and i then asked my question. With the way I was treated by him in the office and on the phone~ I feel dealing with someone that I dont care for ~ for 6-8 weeks is not something I'm willing to do. i really hate this because every doctor I see is with Reid . Time for me to go elsewhere!
Dr. McClurg was rude~ disrespectful and treated me with distain. Scared me needlessly and made me feel as if I am a lost cause. He obviously does not want to provide service to me. I would NEVERrecommend him and am seeking a 2nd opinion. This is 2nd visit to Reid Ortho (1st was Matt Martin PA) and 2nd highly negative evaluation.
Wonderful staff from beginning to end and Dr. McClurg explain things to me in a way that made sense instead of leaving me with questions.
I saw Doctor for a recent fall which requires additional testing. I'm in a lot of pain. I believe he could have given me pain medication until the hospital can schedule my CT scan and he could make a diagnosis.
From the call to schedule my appt to the day of check in to the nurse rooming then the radiology techs and Dr~ McClurg and then checking out ~ I must say awesome job to anyone and every one who cared for me during my visit. It made my decision for surgery much easier after my visit
Tx was appropriate. I was well informed. I am satisfied.
Every one~ including the surgeon~ have been courteous and professional. The surgeon started talking about mortality rate with hip surgery. I was surprised and upset about this and found it unnecessary. He needs to look at the patient and not the age. All 75 year olds are not equal.
Dr. MCClurg was very professional and pleasant.
Thank you for your excellent care and service!
The staff overall were very kind~ informative~ knowledgeable and helpful with everything I asked of them.
I will be sending a separate email to the person that sent me this survery as what I need to say wont fit here.
Dr. McClurg is very professional~ takes the time to explain things and I didn't feel rushed.
From check in to check out and all involved inbetween~ I had a very positive experience. Appreciate the senses of humor and the caring attitudes. The matter of fact and honest approach of Dr McClurg was appreciated as was his sense of humor as well! He has my trust!
The only complaint I have is with the patient restroom in the lobby. It was filthy. I have been to this office a few times and each time it has been in the same condition. My appointments are in the afternoons~ so the restroom has been used by a lot of people by then. The times I have had to make use of the restroom~ I just could not because of how bad it was. Maybe someone should periodically check it for cleanliness throughout the day. Believe me~ I don't generally complain about a bathroom~ but it was unusable in my opinion. I just can't use a bathroom where there are feces on the seat and walls.
?? Doctor and the incredible staff. Have worked in medical field majority of working life and really appreciate the care I received from Dr and staff. Keep up the great job your doing. Reid is out of network but~ still choose Reid level of excellent care. I would love to work for Reid. It doesn't get any better than this. Worked at Elyria hospital~ Ohio~ Ruby Memorial hospital~ W.V~ Monogahla hospital~ WV University hospital~ WV. I honestly believe Reid is the best!!!
I am very happy with service I have received
The whole office was very nice and professional. I have mentioned the positive visit with co workers and friends. Dr. McClurg was thorough with what the procedure was going to be.