Dr. Casselman and his medical assistant~ Tammy were outstanding. The front office staff was excellent too. finally feel like I am getting answers for an unusually long illness. Even though my appointment blended into their lunch hour~ they did not rush me nor the testing that was performed that helped provided differentials or treatment plan moving forward. For a specialty office they scheduled me for my new patient visit~ faster than expected. They were professional~ compassionate and thorough. Dr. Casselman also included in my AVS a summary of the test results~ what they meant~ our discussion and treatment plan which was extremely helpful to reread after leaving the office. Thank you so much for an excellent health care experience!
Reid ENT and Allergy is the best !!!
I always tell anybody that asks me about the ENT I use~ I always say Dr Casselman~ Reid health out of New Castle Indiana. The staff is always awesome~ friendly~ unlike most doctors offices.
Tammy at the Richmond office was extremely helpful with regards to a denial of claim from my insurance--especially since it turned out to be fro another provider--Dr. Huntley that Dr. Casselman referred me to. She went above and beyond and made my day when the outcome was that it was denial of a preapproval and so I did not have the test or owe any money. Highest of praises to her.
professional~ caring --respectful of patient
All personnel were helpful and courteous. The nurse and doctor were professional~ caring and very knowledgeable and explained things thoroughly to me. An excellent rating for all from me.
Dr.is the best doctor i would ever have i wouldnt go to any other doctor
My appointment was in conjunction with my allergy shot. All went well.
Tasha was super attentive and kept me at ease.
Times for shots need to be a little clearer. I came several times and was told my daughter could not get a shot even though we were there during the times posted because no provider was on site. We made several wasted trips.