I had a telehealth appt. It looks like the Dr just rolled out of bed for my appt. He still had bed head.
Staff is always quick to get my questions answered! Dr. Casselman is very thorough and caring. He is very quick to answer any questions or concerns I have had. My health has taken a complete turnaround for the better and quality of life is much more improved since being referred to him.
The staff and physician are great! But the Reid Health billing statements are difficult to understand and are often inaccurate--listing bills that have already been paid on the statement with new charges.
A wonderful doctor and staff for my daughter~ always reassures her. Won't take my daughter anywhere else.
Thank you for working me into the schedule. Dr Casselman and Tammy were both wonderful. I felt like they both actively listened to me and addressed my concerns.
Dr. Casselman and his medical assistant~ Tammy were outstanding. The front office staff was excellent too. finally feel like I am getting answers for an unusually long illness. Even though my appointment blended into their lunch hour~ they did not rush me nor the testing that was performed that helped provided differentials or treatment plan moving forward. For a specialty office they scheduled me for my new patient visit~ faster than expected. They were professional~ compassionate and thorough. Dr. Casselman also included in my AVS a summary of the test results~ what they meant~ our discussion and treatment plan which was extremely helpful to reread after leaving the office. Thank you so much for an excellent health care experience!
Reid ENT and Allergy is the best !!!
I always tell anybody that asks me about the ENT I use~ I always say Dr Casselman~ Reid health out of New Castle Indiana. The staff is always awesome~ friendly~ unlike most doctors offices.
Tammy at the Richmond office was extremely helpful with regards to a denial of claim from my insurance--especially since it turned out to be fro another provider--Dr. Huntley that Dr. Casselman referred me to. She went above and beyond and made my day when the outcome was that it was denial of a preapproval and so I did not have the test or owe any money. Highest of praises to her.