They worked me in so I could be seen sooner than later. This made a huge difference in my immediate diabetes care.
Erica Kretchman is a definite asset to Reid Health.
Had to wait a long time. But had excellent care.
I always feel they listen to me and explain things very well.
Scheduled a follow up in checking my sugar numbers. I did not feel rushed.
Very pleasant visit with the doctor seemed very caring ,I've put my heart, an Condition in her hands !
Dr Kretchman and her staff are the best, and they are what makes Reid the best ??
Very impressed with Dr. Kretchman. Pleasant and knowledgeable.
Dr Kretchman is very good, and has done so much towards helping me with my Diabetes and thus in essence saved my life!
Dr. Kretchman and her staff are wonderful and caring!
I felt like I was talking to the wall...
Felt very comfortable, everyone was kind and friendly.
Dr. Kretchman is very knowledgeable and really cares about her patients.
Dr Kretchman is a great doctor. Happy with support staff also.
It was a very long wait - 2 hrs. ??
It is nice to have a dr that cares about your care. That is rare usually you are just a number. But dr Kretchman is a great dr.
I was really impressed with Dr. Kretchman. I felt she listened to me and answered all my questions. Megan, the nurse was attentive and listened to me also. I had a very pleasant office visit.
Exceeded my expectations
The care I receive in this office from the staff and the doctor is paramount!
Dr Kretchman is very invested in her patients. I feel Heard. I feel I am Getting great care with her! She is very personable and has a great bedside manner. She is very intelligent and an awesome Doctor.
Quick courteous service
It took 4 months to get an appointment
The Doctor is awesome along with her staff!!!!
I had a telehealth visit, can't wait to meet her in person.
Just hard to get an appointment when you need to be seen.
Dr. Kretchman is a wonderful doctor and she really cares about my health.
I always like the facetime visit because Im more relaxed in my own home rather than having to drive to Richmond.
Loved meeting Dr. KRETCHMAN and look forward to working with her to get my health under control. She laid out a good workable plan for me and I am hopeful my body will respond favorably.
It was a telehealth visit. Dr Kretchman was under the weather- but was awesome as usual.
Very informative and felt in very capable care.
Pleasant experience. I felt comfortable with her.
Dr. Kretchman is always wonderful! Dena did a great job and was a terrific listener. I always know I'm in good hands with this team.
Every one was nice to us.and they answer I lot of are questions we had and some more that we didn't know.
Dr. Kretchman took her time to listen to my history and my concerns. I felt like she really heard what I was saying.
She was great I feel much more confident now and would recommend her with out a doubt aswell as your whole medical staff thanks
I love Dr. Kretchman! She's a great doctor!!!
Provides very good care.
Dr. Kretchman and her staff are wonderfully caring toward patients.
Very friendly and professional staff. I felt comfortable and in good hands.
What I wanted to change about my prescriptions took several phone calls after my visit and I'm still not sure if it's been done. I was there for a total of almost 2 hours and although the exam was thorough I still have questions about some changes. Maybe seeing a doctor and three NP's is too many. Hopefully, I can get somethings straightened out with my next visit.
I wish that she would run on time and not run behind
The provider and staff were excellent. I finally have answers to my questions.
Dr. Kretchman has always taken the time to answer my questions and explain everything - I never feel rushed and I believe she truly cares about her patients.
My only complaint is when I came into the office and checked in and went to sit down there was no where to sit. I understand COVID and distance. But there were two people that came in after me. One gentleman sat down on the floor. I stood against the wall. All the chairs had the "need to clean" sign on them. The problem comes that there were multiple people that could be seen sitting behind the window that could of handled it. I get some people are busy but there were some just sitting there talking.
It was good
Adorable staff. Great NP's. Great Dr.
First visit was professional with an impressive focus on past medical history. I left the appointment with a clear-cut plan for future treatment of the medical condition. Very positive experience.
I have been seeing Dr Kretchman for 6 years, I am normally her 1st patient of the day. I have waited in the exam room to be seen by her anywhere from 30 minutes to just over an hour every appointment I've had with her.
I was very pleased with my first visit. I felt as if Dr. Kretchman, Amy Mullins and the student NPs were very versed about my case and made me feel as if they cared about me.
The doctor knew my history and was glad to share good news about test results. I believe I received the same care as a family member. Thank you!
Seam to be a good Dr
Had hard time talking to a nurse with questions after my visit.
Very pleasant and informative! Couldn't be happier with where we are going on my daughter's treatment plan!
It all went well, thank you
Still not impressed by the office staff.
So happy to have such an excellent hospital and providers here in Richmond.
Love Dr.Kretchman!she's the best
Preventing illness or injury wasn't a relevant topic to the visit. That is the only reason for the answer No to that question. I have no doubt it would have been handled well if it was a necessary topic.
This was a wonderful appointment! Thank you for taking the time to hear me and for being so thorough.
Shes a very good doctor and has helped me
Dr. Kretchman is thorough, professional yet friendly, and incredibly knowledgeable.
I was pleased that the doctor and staff acknowledged and apologized for my longer than usual wait times.
She put you at ease and is very caring
Dr.Kretchman has been the absolute best doctor and I recommend her anytime I can! She gives the best care and makes me feel heard.i also am always treated well by the others that work in the office
Dr Kretchman is my favorite doctor! She listens and has me feeling better than I have in years!!!
I was issued a trial monitor for my diabetes to use and one was prescribed for me to pick up at my local pharmacy, my pharmacy called me and informed me the the monitor was $800.00 and the strips that went into the monitor was $1100.00 for 9 strips, I cannot afford that, so I will just stick to sticking my finger.
Good everyone was very kind and helpful
I was well taken care of The nurses were extremely kind and helpful
There was a very noisy fan (ventilation, heating, cooling, etc.) running the background. No fault of the doctor's, but with wearing masks and the fan running it was very difficult to hear and understand the doctor.
All providers so far have been pleasant, and thorough.
This was my first appointment and conversation with this provider. First impression was excellent, it will take further appointments and results to confirm my first impression.
The visit was pleasant. Erika and the staff are very friendly. ?????
Dr. Manner were terrific Dr made me feel like she cared. Others came in to learn and I thought that was a good idea.
She is an amazing person She is always behind But today was only 50 mins she so that wasn't as bad as it can get. She is very caring wants the best for her patients.
Very friendly and made me feel at ease.
She's fabulous! Very pleasant, listens to me, and works WITH me.
I love Dr. Kretchman!!! She's the absolute best hands down!
She's easy to understand.And always makes sure im doing alright...Shes a very caring doctor..thank you
I am very pleased to be a patient to Dr kretchman and Natalie King. Great doctors/np.
Typically I avoid going to this provider due to the long duration I must wait every time I have a scheduled appointment. For instance, this time I waited 45 minutes to see the practitioner and the time prior to this I waited over an hour.
The doctor was wonderful an the medical assistant Sydney was so wonderful I ask if I could always have her she was so nice an the doctor was very nice they both treated me like I was family sydney made me feel very comfortable showed me how to give my self a shot until I felt ok doing it the doctor is very lucky to have her working on her team my visit went great reid is blessed to have them work for them
I started seeing DR.Kretchman right as Covid really started and from the very beginning she was able to make me feel like I was heard and my questions all addressed. She made me feel comfortable during a time in my life that my health wasn't great and she helped direct me in the right direction. She has been so patient with all my messages and questions. I'm thankful to have her as my provider.
She's an amazing doctor
Dr. Kretchman is really a caring Doctor! She has helped me very much!
The greeter was very professional and pleasant.
I am very pleased to have met the person who will be my doctor for a very long time. I could not be more impressed with a person.
Doctor Kretchman and her staff are the best!
The visitor policy was to hard. I came in with a patient through emergency. I wasn't aloud to leave to go home for a shower. I stayed around the clock with him. I understand just one visitor but I needed time to leave. I didn't have my medicine for 3 days.
I was scheduled for a follow up visit with a NP, not the doctor. I have no problem with NPs, but would like to have discussed it first.
Dr Kretchman and staff very friendly and professional. Loved going there.
Very comfortable to talk to and questions answered.
Times are hard & very different since Covid-19 & my Doctor's have done a great job transitioning to phone visits. Dr. Kretchman & the Neurology Dept. Thank you
Dr. Kretchman is a wonderful doctor!!
Dr K is very helpful as I have several serious conditions (diabetes, thyroid, kidney issues, etc) & she is always careful to address every issue at each appt. She is always considerate of me.
Dr. Kretchman is the best.
I always get the best care. They always go extra to help.
Dr. Kretchman was a pleasure to speak to during my TeleHealth appointment. She is really knowledgeable and knew how to break down insulin resistance to me. During our appointment we discussed a new game plan with adding a new medication- she explained all the ins and outs of this medication to me and allowed me to ask my questions. I felt really confident in her suggestions.
Dr. Kretchman is amazing!!!
Dr. Kretchman is the best.
Dr Kretchman is great and I trust her with my care. I just prefer to have face to face visits.
I'm always treated with compassion and concern. I always feel listened to even when I feel I'm not being articulate. They let me take the time to get my concerns out. The staff are always nice and helpful.
I really like my doctor she listens to you she talks to you and so does all the nurses and nurse practitioners and I really care about you
Dr. Kretchman is always amazing. She answers all my questions throughly and goes over my medical history and labs. Two years ago she brought my attention to some tests I had that she thought I should follow up on, unrelated to my thyroid. This resulted in a surgery to remove part of my liver, thankfully before any cancer was present. She is a blessing!
I love this office
I just love the professionalism and care I receive from Dr Kretchman.
I really got plenty of information about going forward. Thank you!
She was great and helped me find answers
Very polite and understanding.
My visit was a teleconference which should not be the cost of actually seeing the dr in person. Can't do certain routine checks!
Great experience! Very pleased.
Dr. Kretchman is a very good diabetes dr. She's good at talking to her patient on a individual case I believe. U can tell she wants u to think about ur health seriously.Its very hard at times for me,and I do fall off the wagon. I want to do better for myself.
Love Dr. Kretchman! She's always very encouraging, uplifting and supportive.
Very pleased with doctor and visit
Dr. Kretchman is most caring and devoted to helping her patients have a healthy and well informed experience.
She is the best
Always a good experience when seeing Dr. Kretchman and her staff.
The doctor took her time and explained the plan of care very slowly and carefully. GREAT EXPERIENCE!!!
Can not say enough about Dr. Kretchman!! The absolute best!!
Thank you for your help and support
Dr. Kretchman and her staff are extremely professional and very courteous. They always make me feel very comfortable and explain everything in detail. Instructions are concise and leave no doubt about what is expected from me and what I might expect as a result of my diabetes and other aspects of the disease. They are a great bunch of people
Great doctor. Friendly workers.
Very friendly knowledgeable and seemed to genuinely care about my health
My first virtual experience with the dr. It went smoothly.
Don't like the calls or video because the doctors can't really tell how you are. They need to see you and check out your body. Go back to seeing your doctor's
Dr. Kretchman was amazing. I was extremely impressed. She not only answered every question I asked, she gave me invaluable information that I did not know. I just wish I had started seeing her sooner. For the first time meeting her and her staff, I really liked her demeanor too. It is not often you meet someone who seems to be so competent, likeable, and will listen to what works for you too. She allowed my wife, who was seeing her also, to listen and respond to the information I was given about my treatment. This was very meaningful to me. I wish to thank her for helping us both.
Dr. Kretchman shows compassion and really listens without judgment. She validates progress and always has a plan of action. She is awesome!
I would recommend reid I'm sorry I didn't respond before but I'm legally blind and it's hard for me to do
Dr. Kretchman is an outstanding practitioner and has been instrumental in my healthcare!
Dr. Kretchman is awesome. My all time favorite provider!
I thought the virtual appointment was great!
Wonderful Dr and staff. Very impersonal during appointments ?? The endocrinologist has changed my lfe for sure!! Thank You!!!
Very impressed with her knowledge of my health. I did not have to repeat my past issues and she had a plan for me to try. I appreciated her patient care very much.
These doctors and support people do truly do all they can to help and explain things. I simply love these workers
Thank you to the friendly office staff also
As usual everyone was very nice and helpful.
Erica is a very personable doctor and I really feel comfortable with her.
Dr. Kretchman is very thorough and talks to her patients in a manner that is not over their heads and she is just very warm and caring with her patients.
This experience was great. I am having trouble with the MyChart Reid.
I never feel rushed. She takes the time to listen and discuss things!
Dr kretchman came highly recommended and I can see why!! Great personality and super helpful!
Waiting room and exam room were very clean. Everyone was very pleasant. Dr. Kretchman is very thorough and patient. She answers all my questions. I never feel as if she had one foot out the door!
Personal and professional every time!!
very good and informative visit!!!
Very informative information that I needed
After talking to Dr. Kretchman I feel hopeful about improving my condition
I have referred her in the past.
Everyone was professional and very nice.
Dr. Kretchman is kind, caring, and compassionate. She never seems in a rush to get to the next patient. She is always very thorough and listens to my concerns, as well.
I am very fortunate and thankful to have Dr Kretchman and her staff as my care provider!
First endocrinologist I have ever found worthwhile for my care. Excels in all aspects. I have been a diabetic for 50yrs.
Treated very respectful and spoken to in a manner that was understandable. Nurse Katrina was very professional and listened to concerns. Dr. Kretchman was very professional and explained things in plain English. No talking over your head. Really liked this team I had!
The LPN that did my intake for Dr Kretchman was OUTSTANDING. She was very compassionate, intelligent, listened carefully to update my chart and cared about my medical care. She is an asset to Reid. I believe her name was Dina. Dr was very helpful and insightful. I will be returning and EXCITED about the care I will be getting from this team to help me reach my goals ! I KNOW I will with their help. They inspired me.
Dr. K is awesome she always answers my questions and has good advice for me.
Doctor, staff and pathology were all very friendly, helpful and knowledgeable. Also, received results the next day which was greatly appreciated.
. . . an A-1 physician and staff.
All very pleasant
I would highly recommend to friends and family
Dr. Kretchman is always a pleasure to visit, along with all her staff.
My experience is what I expected from a medical facility
Very Grateful to be worked into the schedule! Holly was very kind.
My experience with my appt and my provider was WONDERFUL! My problem lies with everything leading up to my appt. I called and left a voice mail asking for my ultrasound to a facility in Troy because it was cheaper and fit my budget. I then got the order in the mail. I called back and asked AGAIN if they could fax my order to Troy and if I couldn't get my Ultrasound done by a certain time if I needed to reschedule.I was told to just take my US order to the hospital and I can get it done. I work in Healthcare and I know you can't just take an order for an US like you can for a basic xray. I told them it needed to be fax gave the phone number to central scheduling and I was told AGAIN to do it myself. I called back many times asking if I couldn't get my US done in time if I needed to Reschedule. I told them I never heard back from the hospital for my test and every time I called to see if central scheduling got the order they said no. One time I called Reid Endo and they said that there was 3 messages that was NEVER addressed. My last conversation before my appointment I was told to call my insurance and see if I needed a PA and then told to get the reference number and fax it with my order to the hospital of my choice. As a healthcare worker I would NEVER have a patient fax their own order unless they wanted to and DEFINITELY not have the patient call to see if the test needed a Prior Auth.
Dr. Kretchman and her team are amazing people they truly care for their patients and show empathy~ compassion and listen to their patients.
Dr Kretchman is amazing! She is thorough~ honest~ respectful of your time and she listens.
Met all my needs and expectations.