Gentleman that brought me back and completed my vitals~ was very nice and personable. Nurse was very caring and nice.
All of my caregivers where awesome today ready to go and no time wasted they where great ????? my face hurts but my nose is straight under this lil cast ??
I have zero complaints with the service I received~ the total interaction was as it should be.
Your entire team is great. They are nice~ professional~ and friendly - a GREAT experience.
very glad that I went to this health care provider.
The audiologists was trying to sell other tests. I have a 4 year that has hearing improvements and has ADHD. One cannot expect a child to set still long. Try to sell me something to make more money for Reid is not necessary. I prefer to go to a pediatric audiologists.
I was beyond impressed with reception and the nursing staff. My experience with Dr Peers was okay. Not impressed~ but not terribly disappointing. He referred me to Dr Bauer. The staff was awesome about getting me a quick appointment since I am flying out of town in a few days. Dr Bauer's nurse was phenomenal during my visit~ however I was beyond disappointed with Dr Bauer. My concerns were completely dismissed. There was zero empathy. I will not be seen by Reid ENT~ and to be honest~ this may be the final straw that leads me to transfer my family to Henry County Hospital for medical care.
This was my first appointment and significant procedures are still in the future.Don't take some of my responses to this survey too seriously. I haven't had enough experience with Reid ENT yet to have intelligent opinions in relation to some of the questions.
The technologist was very courteous and knowledgeable. Took time to explain the results of the test
Dr. Peers will perform surgery on my tongue next week No oral surgeon would see me because I don't have dental insurance anymore. He was kind~ compassionate and easy to talk to. Home for the best after this - I'm so nervous~ but your staff has been kind and helpful.
The front desk staff was amazing. Very friendly and helpful and seemed to care about my sons issues . However the medical assistant and the physician we were very displeased . They didn't seem caring at all. I would ask questions and simply be ignored. I felt like they just wanted to get us out of there quickly. My sons exact words were he felt hopeless and like they didn't care at all about his extreme pain. We will not see that doctor again
I don't feel the provider did any test basically did something that regular position could have done. I'm still having problems and now I'm stuck at the same point with no other option due to the fact that he could have done at least a little bit of testing looking through my nasal passages and sinuses but he decided not to. Even though I told him I was having problems swallowing to which I'm still having I'm very disappointed that I waited so long to try to get help and then he came in and told me he didn't know anything about what to do. He could have done test in the office and he chose not to only to do the minimum.
I am confident and feel I can trust the while team with care.
Everyone in the office was wonderful to my husband and I they answered our questions without hesitation
Dr. Peers was extremely rude to my 4 year son. He did well and answered all of my questions but I was there because of my son. He had never acted that way before. Hopefully doc was having a bad day.
Dr. Peers was very professional~ courteous and explained the procedure in detail. Very concerned with about pain. I liked that!!!
I was late in arriving and yet worked in in just a few minutes for the test that I required and the consultation with the doctor afterward always excellent I like the Reid health system in general everyone and everything is excellent and I'm very happy with it.
Wonderful staff~ easy in~easy out! I highly recommend them!
The facility as well as the staff were excellent.
Everything went very well~ quick courteous service !
I was referred by family doctor to ENT due to something she thought needed further attention. By the time I was able to get to the appointment~ the problem had disappeared.
In the last week and a half I've had to call the on call nurse (Tara) with questions and concerns~ she is so friendly~ thorough and helpful in anyway she can be. All of your staff at Reid ENT is so nice and helpful but I always feel she goes above and beyond. Dr. Bauer was out so I did see Dr. Peers they are both great physicians. Keep up the good work!
All of the staff were helpful and understanding with my toddler. Not only did they all provide thorough care~ they helped keep him entertained in the brief times we had to wait.
Felt like he was not as personable as I am use to. Would have liked him to take a little more time. Felt he was in and out and just wasn't reassured about my throat
Did a wonderful job following up on a serious ear infection. Thank you!
It was a good experience.
Yes when I went in for my visit it was a follow up for a scope I had done. When the doctor came in he refered to a swallow exam I had taken and din't even read his notes before he came in my room. he then preceided to tell me he was going to do a scope which I all ready had done. When I told him this he had to leave the room and go back and look at his notes which he should have done before he even came in and looked at me.
When appt was made and Reid ENT called me - no mention was made of being there 30 minutes early for paperwork until a couple of days before the appt. I had to specifically arrange my sched. to be there on time for the appt NOT 30 min early. I should have been told that when the appt was made. They also did NOT have the CT scan that was done a week prior to the appt and had to use the coy of the summary that I brought. Then the Dr proceeded to say that CT scans don't show everything. On the plus side - everyone was very nice.
I have been sick for 2 months. I was hoping for some answers and got none. I was told to wait another 3 weeks and I would be fine. The last specialist told me 4 to eight weeks. So what am I to think? Seems like kicking a diagnosis down the road is a real money maker. I doubt if I told the doctor after looking at his car to wait 3 months and it will be fine~ he would be very happy with me. Then tell him that will be $500.00. for that diagnosis. Then if its not better in 3 more months we will try something else and bill you again. I am sorry I feel like I got the shaft.
The staff from reception to provider were great. In my case~ I was a walk-in and needed treatment to correct a sudden hearing loss due to an ear infection. This sudden loss would have put me in jeopardy while I work. Dr. Peers was able to provide care quickly and efficiently~ thus allowing me to immediately return to work within an hour of walking in.
Everyone was helpful and polite to me.
Dr Peers and his staff were wonderful. They were able to get us in quickly to be seen~ and schedule us quickly for my daughter's tonsillectomy and adenoidectomy. They were very friendly. I have already recommended Dr Peers to a friend who had a horrible experience with Riley with her daughter who had the same issues as my daughter. She is going to be talking with their pediatrician soon.
the person I called on phone needs instrution to answer the phone when some one calls or at least return the call the same day in stead of not returning the call at all! he / she has a problem when doctor is not in office!!!