I have been a patient at Reid for many years and have always appreciated my providers. However~ I am having an exceedingly difficult time getting answers related to a bill from 2018. I've called and left 4 messages with the billing office without a call back. The last person I spoke to put my accounts on "hold" for 4 months and said she would send an application for patient financial assistance which I never received. I would greatly appreciate a call from someone who can access ALL of the systems and information related to treatment and billing.
Appointments are in timely manner~ nurse preps and doctor trips are good..
The my chart app doesn't have my info correct. I have never had a flu shot and it states the pneumonia shot is due . I have had it please update
Need to improve phone service; apparently need more receptionists & "phone nurses~" available to take calls promptly.
Dr Deitsch and his staff are efficient and kind and helpful. So thankful to be a part of his practice.
Dr. Deitsch is wonderful!
Dr. Deitsch is an excellent doctor and~ as usual~ he listened to me~ very patiently~~ as I explained my concerns Tests were ordered to investigate what's causing my elevated white blood count~ I left the office feeling very good relieved to know that the visit went so well. The nurse Nichole did a fantastic job also~ so kind and professional. Many thanks to everyone~
Dr. Deitsch is thorough~ takes time to answer questions and is individualized with patient care.
I love Dr. Deitsch and I know he treats me just like he would if I were family. You can't ask for better care than that!
Overall great visit.
Dr Deitsch great dr. Staff great also.
Everyone is always personable~ helpful and compassionate from Dr. Deitsch to checking in to Medicare Annual to nurses and technicians .
Everyone is nice and courteous. This includes Dr Deitsch~ his MA/Nurse~ office and lab personnel.
Dr Deitsch is always "patient" with this patient.
Couldn't ask for a better Doctor
We need cocktails and canapes in the waiting area.
I have only had the best care here. For both myself and my son. They have always been helpful and have helped navigate my insurance issues with me. Truly a great experience from my perspective at the Internal Medicine and Pediatrics Center.
Andrew Deitsch has long been my PCP and I can't imagine going anywhere else. He is sincere~ knowledgeable~ and has a phenomenal bedside manner. He remembers people and their interests~ which is great!!
Dr. Andrew Deitsch is the very best for my family~ I would not consider going anywhere else for practical medical review and advice. Best service for 15 years.
Dr. Andrew deitsch is an outstanding and very kind doctor and the receptionist staff is wonderful
I love Dr. Deitsch and his nurses. I am always treated like I am family. All of my family comes here and I would recommend them to anyone. The girls at the front desk are great too. I just love all of them.
My records were not updated from before the move to Reid. Provider didnt have my history to review from before
Very happy with Dr. Andrew Deitsch! he listens !
Great Dr. have seen him for years and is always helpful and listens to all questions or problems to come up with treatment plan.
Dr. Deitsch and his nurses are amazing. Always caring and professional.
All of the staff and doctor were great.
Dr deitsch spent some time explaining some things to me about my health and I really appreciated it.
I was appreciative of the receptionist asking for only the last four digits of my phone number (privacy). I was impressed Dr Deitsch called me with the results of my lab work.
Dr. Deitsch was personal and professional! Receptionist was friendly and the medical assistant
I have told the staff as well as written out the correct dates of immunizations and testings 3 times and they are still wrong. This is a legal document and should be correct. They first blamed it on the new system but I wrote the correct dates out for them and my summary sheet has almost all of them wrong.
Very happy with everything. All people involved with every aspect very nice and helpful.
Dr. Deitsch is ALWAYS down to earth and very respectful to my needs!
Would like to see the Dr.'s office send controlled medications script to designated pharmacy .It is very inconvenient to go to the office and pick it up~and then go to the pharmacy.
Doctor~ nurses~staff were excellent in every way. Thank you.
Dr Deitsch and his staff are the best.
Very efficient but caring experience.
I think Dr Deitsch is the best ever
The entire staff that I dealt with from Dr Deitsch on down were friendly and courteous. I've been a patient of Andrew's for a long time and his father before him. I feel I've received excellent care
My husband and I are extremely satisfied with our doctor & his staff. All are friendly and professional and answer all of our questions and concerns.
Check in takes way too long at the front counter. Takes to long to go over patient history before the provider comes into the room. All Information is in file - should not have to constantly repeat medical history and or medications every single visit. Appointments used to be quick and easy. Now it seems it takes an hour PLUS for something simple which causes your patients to miss longer times at their place of employment. I also find I have to constantly follow up with this office to get things scheduled or prescriptions called in. Easy of doing business at this facility needs to greatly improve.
Always a pleasure to welcomed by the receptionist followed by the nurse. Talking to Andrew is like talking to family. Very comfortable at all times.
I got three messages reminding me of visit...
I felt comfortable with Dr. Deitsch as I had to see him a couple of times at the old building. Nice to see and talk with a familiar face!
Dr Deitsch is a wonderful doctor. Very personable.
I find it unfortunate the Doctor I saw is not accepting new patients. He's a good one.
1 nurse for the provider does not always get back with me and sometimes doesn't call in the right prescription.
excellent service and explained well.
They didn't run all my test glucose diabetes room run in my family i need that test to keep track.
The parking area directly in front of the office is somewhat cramped.
Excellent visit with DR Andrew Deitsch.
I would like Dr. Deitsch to be my official and permanent provider. However~ it seems to be Russian roulette on who will see you when an appointment is needed. More doctors and female doctors are needed at this practice. And it's an odd combination of internists and pediatrics. I'm not really solid with my opinion of the whole set up but again~ Dr. Deitsch is a superior provider.
I love Dr. Deitsch~ just wish he was not a part of Reid. Do not plan on having any testing~ etc.~ at Reid. Will always go elsewhere~ but do appreciate Dr. Deitsch and his staff.
Dr deitch is awesome
Dr. Dietsch and his staff are very good at their jobs and seem to enjoy their jobs. Dr. Dietsch also goes above and beyond to give his patience the best care that he can. Examples ... goes to hospital early in morning to see patience~ calls them at home with test results or info they may need. He is a great Doctor.
The nurse appeared very tired because she was leaning on the counter.
When I walked up to the front desk no one looked up to acknowledge me. The two girls were looking down and talking back and forth. When the one on the left did address me she still did not look up. She said we will be with you in a minute without ever looking at me.
Dr Deitsch is an excellent and compassionate doctor. I would highly recommend him to anyone needing a family doctor.
Very happy with our provider and the staff
I have complained about the amount of time a person had to wait on the phone to speak to anyone at the office. It has GREATLY improved - and I appreciate feeling like my time is important. Thank you.
everyone there treated me with respect and worked as quickly as possible to get me in and out so I could go home and rest. I had the flu bug and strep throat. I really appreciated there efforts!
Excellent service and follow up !
Debbie the receptionist is so nice to talk with. I've heard her address every person who walked in as if they were an old friend.Nicole the nurse takes time to go over all medications she answers questions that are important to be with an explanation if necessary.These ladies are whom I interacted with during this appointment. I really appreciate each of them.
Dr Deitsch isn't afraid to spend a little time at the appointment. He seems to really listen to me. Rare with some doctors!
Waiting time was long
Dr Deitsch was thorough in his exam~ and felt the need to send us to the emergency room to complete a battery of tests for probable admission. I's comforting to still have him practice family medicine and that he knows our family.
I'm extremely impressed with the staff and Dr. Deitsch.
As of late~ I feel my provider doesn't take the time and effort to make a proper diagnosis. Early on when I saw him~ told him about the problem I was having~ he didn't even give me an exam~ but sent me for PT which has been continuing for several months. I still have pain.
Could not get into regular doctor at same place and kept waiting for appointment to come and had to see someone else which should have been a follow up appointment from previous appointment for same thing. I hadn't got any better and had gotten worse. Had told the appointment person needed to get in sooner than what she said and was a month away before I could be seen with regular doctor~ so after 2 weeks waiting called the phone nurse and got into another doctor there at the facility. Was not happy~ should be able to get into regular doctor and not a month away. The doctor I seen was very nice and his nurse also and finally results and things have gotten better with the diagnose and taken off one medicine I was on and another subscribed to replace.
My 2 maintenance prescriptions we said to have been renewed via e-prescription to my pharmacy during my visit~ but in fact had been printed instead but not given to me. I had to call back to office to have prescriptions e-prescribed to my pharmacy. That was the only slightly negative part of my experience.
De dietsch was wonderful!