Dr Johnson and his complete staff were great
Great staff~ great service
I don't like it that people who are waiting can hear the check in staff conversation with you. The staff seems to project your information at a level that your personal info isn't being kept confidential. My wife felt the same when dropping by the office to give them my updated insurance card. I like dr Johnson and I haven't had any problems with him. I recently came back to his office~ I was looking for another doctor~ as I was not happy with the service and treatment of his staff and office personnel earlier this year. I needed a prior authorization on a script earlier this year~ I went 3 months without taking this medication. I kept calling the office to let them know what the insurance needed~ and I either left VM~ left message with someone~ then head to repeat info back to the person calling back. I also felt like when providing what insurance needed~ person on other end treated me like~ I know how to do my job.
I had to wait quite a while to back for my procedure but I realize things come up. I was treated very well~ was very satisfied the care I received.
I was actually rescheduled 3 months in a row due to NP being preg and having baby before got to see Doctor for follow up of KUB results after UTI AND having HX OF STONES WITH Sepsis.
Everyone was very friendly and courteous.
They treated will the respect and care that i needed. Very happy with my treatment and the way it was handled with privacy. I recommend them to anybody.
Dr. Johnson is a caring & knowledgeable provider. We appreciate his concern and expertise.
My urologist was Dr Johnson~ I was very happy with the care and respect he provided!! I have the upmost convinced in his ability to treat my cancer!
Was happy with the visit.
Great experience ~ care was super~ staff and Doctor were outstanding.
All staff are very nice and knowledgeable. It is a concern at times however~ when I must disrobe when other people are in the room...probably just me...scary history!
Everyone is very professional~ very helpful and respectful.
When the re-scheduled appointment was confirmed~ I knew the blood work from the previous date would need to be redone~ as it would have been more than a year since it was originally scheduled. I made this clear to the person I spoke to - as well as mentioning I had blood work for my PCP that would also be in the system~ and I wanted to make sure all necessary tests were accomplished in one blood draw. I was assured not only would he make sure my urologist blood order was in~ but the order from my PCP was also in the system~ and was still good. The Reid lab desk told me neither order was "in" to use (they could see but not use??). I had to wait while they called to get one they could use. I have spoken to my PCP office about this~ and they stated their original order is still in and active~ and don't understand. I assume the lab spoke to urology to get something the lab could use. I would suggest something was not being read correctly at the lab~ but I was still made to wait an hour.
Yes I was prescribed Generic Flonase and I started taking the prescription two days in a row I was up to unrated 6or 7 times through the night with no sleep!!!!
Absolutely everyone in office is exceptional with excellent teamwork. I think the medical assistant was very very courteous and helpful. I think Dr Johnson is a highly skilled and respectful provider helping in sensitive situations regarding my mental health/wellness in conjunction with listening to my voice and other healthcare providers to receive future treatments if necessary. Thank You.
Very professional and helpful.
It was frustrating that both my consult and procedure were rescheduled and pushed out two months and one month respectively. I understand my procedure was elective and others take priority but it was still very frustrating to be pushed back twice. Everything bug scheduling was superb. Thank you Dr Johnson.
I always have the best care at Reid.
The office staff do not return calls in a reasonable timeframe. Did not relay info to doctor and was sent to ER instead after waiting all day to hear back. Very hard to get thru to nurse and to get any response back.
Need closed captioning on the TV
Dr. Johnson and all the staff at Reid Urological are very courteous and helpful~ and they all make sure we hear and understand what is happening or being said and they always answer any questions clearly and make sure we understand whatever the subject is. If I could give your whole office an "" 11 out of 10 "" - I would.
I was very pleased and satisfied with the Dr I saw at my last visit....He was very pleasant~ professional~ and made me feel comfortable and at ease while I was there...Very good experience.....
The only Issue I had was I waited in the exam room with my legs up in stirrups for 15-20 minutes. That is to long for people with issues to be left like that. I got there early so they took me back early. If they weren't ready for me yet they should have waited until they were.
Upon signing in the person I signed in and answered questions to should take a lesson on why a patient is in there to begin with. This is a very serious time in ones lifetime.
Very good care. Would recommend to everyone.
Too much paperwork to fill out. Im already a patient so why all the signatures needed. Don't feel a nurse needs to ask for payment. Reid over charges me regardless. Quite being so money hungry. Doctor rescheduled me because said I was not on time for appointment. I've waited on him over 45 minutes before because he was in surgery. After speaking with doctor I believe it was the nurse who made me reschedule. Ridiculous. I welcome a phone call.
Everyone in the place is great and best doctoring around!
Question: When I checked out I was given notice for my next annual appointment 4/16/j2019 and it was marked to get a PSA 7-10 days prior! However~ I did not realize until I got home that I was not given an "order" for the PSA test. Should I have been given one at the time I checked out or should I call next year prior to the test for an order? Thank you.
Dr Johnson saved my life and I couldn't be more grateful.
All personnel were friendly~ respectful~ & knowledgeable.
I had an "8:30 A.M." appointment with Dr. Johnson - a Medical Assistant called me in and weighed me BEFORE 8:30 and took me to an exam room and Dr. Johnson came into the exam room at 8:32 A.M. by my watch - I don't much room for improvement. : ) : ) : )
I prefer to see the specialist not the assistant. I pay for a specialist visit~
Dr Johnson sent me for ultrasound because i was experiencing pain. He never called with the results.
They need to hire another doctor as they are too busy!
all excellent great communications and everyone is fine
Suggest looking at other alternatives to treat patients other than prescribing medications.
Unfortunately~ I have been to see Dr's alot in the past 6 months. Dr Johnson is~ by far~ one of.the most thorough~ caring~ and empathetic that I have seen. He even called me personally after my visit to follow up. I fully intend him to be my Urologist for life. I only wish some of my other Dr's and staff~ at other facilities~ were on this level.
I was early but the woman at the desk let me give my sample while I was waiting
I find Dr. Aaron Johnson to be very competent and caring. I am very happy with him.
very pleased i have a friend making a appointment today
My last visit was the first time I have actually got to see a doctor I always seen th PA but she was very nice and very helpful
Thanks for the great service.
The care there is outstanding any neutral answers are because they do not apply or was it unnecessary
Everyone was nice~ informative~ and very helpful and compassionate.
I was impressed with the politeness and concern of all staff I interacted with.
Good dr with exceptional good nurse. Thanks
The seats in the waiting room appear to be sunken in the middle. I am not sure if this is by design or not due to the nature of the office~ but they were not very comfortable.
I have been frustrated with long times between visits and scheduling of procedures. Calls to Richmond rarely returned same day. I'm exploring alternate practices for treatment due to above. I like Dr. Johnson.
Dr. Johnson is very good. He hears my concerns and questions and answers them very clearly.
Our first appointment with with Tim Siegel MD~ he bascially did not have a personality; we asked if we could be switched to Aaron Johnson MD; best decision we ever made. Dr. Siegel needs to work on his person skills~ very easy to tell that he is ex military~ but his patients are not in the military so we prefer not to be treated like we are. Dr. Johnson is great~ make sure you keep him happy so he stays with you.