Very friendly and personable.
Very impression with Dr Johnson and his staff. Dr Johnson is one of the best we have ever dealt with. The procedure and hospital stay was also a very good experience. First time we dealt with Reid and was impressed.
All staff Nurses and assistants do a Great job. Very courteous and understanding and considerate. THANKS TO ALL WHO HAVE CARED FOR ME THESE PAST FEW MONTHS!!!
Great care and very professional great care from all staff.
Staff has always been courteous and very professional and ready and willing to help
Pre p.o. appt.
My prescription for refills was suppose to be done once I left the facility. I stopped in to the pharmacy and it has not been called in. Will have to call them to find out what is going on. What's up with that???
My follow up examination from my procedure lasted about a whole 30 seconds. Never been so rushed in and out in my life. What if I had questions or concerns? Was looked at for three seconds~ and basically told all looks good. Don't mind what I may have a question about... Also not impressed with the fact that my follow-up was scheduled with a different Doctor than whom completed my procedure. This also resulted in me being billed as an initial office visit instead of a post operation check up. So that is costing me more money. Completely taking advantage of me for another dollar. I'm not impressed with how the system was played to get more money out of me. Other than that I have been impressed with my initial visit~ and procedure. Not so impressed with my last trip.
I felt very rushed during my visit.
Reid needs to fix their robocall program so when an appointment reminder is done the line does not stay quiet for approximately 30 seconds. It used to respond in seconds when the phone is answered. I suspect Reid has grown enough that either the program is limiting it or the computer it is run on. The last dozen robo call appointment reminders have been the same
The receptionists are warm and welcoming and pay attention to one patient at the desk at a time. The NP's and others under the Drs. are caring~ efficient people that care about your treatment and it's effectiveness. Drs. are open to listening to your worries about ongoing issues.
I was rescheduled six times before. I could get in ~ that is to many times. I drive form Anderson to Richmond . I do this because of Dr. Johnson and his NP . Form May to September is to long to wait.
Options for natural treatment should be given but none were offered especially when you're on Medicare and most of the medicines wouldn't be covered and you've already had an adverse reaction to Flomax Granted the Flomax seem to help but the overall side effects were too muchFood for thought
Doctors seem over loaded my opinion
No one ever showed being annoyed(by body language or facial expression} if I didn't hear them the first time that they asked me a question. Their positive attitude makes me feel good that they are taking the time to get it correct and not just treating me with indifference.
The only complaint I have during my overnight stat was my breakfast was so COLD it tasted as if it had been in the refrigerator!!! Other then that everything else was excellent.
ALL WERE FRIENDLY & HEALPFULL
Chris Smalley is very considerate and compassionate~ but the visits with him are ALWAYS rushed~ hectic and he doesn't give the impression that he has prepared for the visit before he comes into the room. I am trying to help my father with his many health care issues~ but I don't feel the communication between the surgeon~ Mr. Smalley and us is on the same page. We are told one thing by the surgeon after surgery~ and after much confusion and having to contact the surgeon 2 times during the appointment~ the opposite of what we were told that would probably happen is what they finally decide to do. Another surgery to biopsy an area that had surgery and a biopsy on less than 2 weeks before. Multiple phone calls to the office and much confusion to try to decide what is best~ but still haven't actually talked to the surgeon directly. I don't feel comfortable recommending a course of action to my father without having a meeting to discuss exactly what we are looking at.
Very well pleased.
Chris Smalley was a terrible PA. I will never go to him again I felt like I was treated like a second class citizen. He acted like my kidney stones were not the reason for my pain. I have a history of stones so I knew that is what it was.
I gave Chris Smalley a "diary" of my procedure. He indicated that I should have called the Surgeon Hot Line". There is no such listing on any of the paperwork I have ever received. After normal office hours the normal office phone refers you to the ER. That is not a "Surgeon Hot Line". By the way I have no idea if this survey is for the original procedure or catheter removal visit.
The nurse was very nice~ smiling all the time. Dr. Smalley has a great personality~ and really puts you at ease. Pretty cool guy.
I usually go to the Greenville Campus~ this was my first visit to the Richmond Campus. It was tremendous. I was treated very well~ everyone was quick and courteous.
Expected to see doctor who is treating my issues. Disappointed.
Always seems to be rushed through the time spent with the PA and Dr.
Pleased with Urological Care Center
No complaints of any kind.
My last appt.was cancelled due to Dr. to do sx that AM. This cancelled appt. was put off for 2 mos. Under-staffed re: physicians. This occurrence has happened one time before. No complaints about anyone of the staff.
Nursing or assistants are very courteous. Dr Smalley need to slow down a little when explaining options for treatments
Too long to get an appointment.
Amount time spent with patient by C Smalley was short and too quick. Hard to communicate when you feel provider is on the run.
I felt rushed by the doctor and felt like there was only one solution to my problem. That solution was also a scary solution and I would have felt better if I had not been so rushed.
For some reason~ the lab test ordered was not completed. What I thought was to be completed did not happen. I do not know where the problem occurred but my trip for this visit was a waste of my time. The 4K Series test was not completed. When I went for the repeated test~ Reid Lab had to request a revised order.
Felt rushed not given a chance to asked all my questions~ didn't seemed concerned~ would have like a little more personal attention
I had questions about my appointment~ called back and was given answers~ only more questions!
On this appointment they had the wrong date for our appointment and they had to work us in with PA instead of NP and the appointment was rushed. I can't give them a favorable rating because we had to wait 5 months for the surgery .
Main concern was that paperwork at Dr. Smalley's command seemed to be incomplete~ not up to date. I had to remind him that I was due for regular lupron/ prolia injections (it took him some time to determine this was indeed the case).This is a busy office~ seems that things overall are a bit ragged. That said~ the staff are genuinely helpful and efficient. Sees the problem is with paperwork?
Everyone I was in contact with were courteous~ helpfulAnd friendly
Very friendly staff
Had a problem after leaving office~ returned & was seen right away. Problem solved.
We are always very pleased with the way we are treated on every visit. Everyone in the Center is very courteous and pleasant. All of the questions we have are answered thoroughly. We never feel as if we are being rushed out. The Center is a wonderful place to receive treatment. God bless all of you.
Your new patient forms are at least a 10th generation copy. My wife can revamp your forms using Excel~ which would look much more professional.
This really isn't a complaint~ but I couldn't help but feel like my last visit was a bit unnecessary. This was a pre-operative consultation~ and simply put~ I peed in a cup~ then waited in the exam room for 40+ minutes so that the PA could come in~ listen to me take 4 deep breaths~ then tell me my urine was "clean"~ and no other tests were necessary. Seemed like a silly visit~ but I understand the need for a urine test I suppose. The staff were professional and courteous~ and the only other issue I noticed was that there was a urine sample on the shelf above the toilet when I went in the restroom - apparently someone before me didn't understand they needed to put it in the metal cabinet on the left...I pointed that out to the nurse when I came out and she was apologetic.
I waited 2 years for this follow up appointment. The appointment was for November. I received a call cancelling the appointment and to reschedule for January 2019. I told her it was not acceptable. I received my appointment for December 4. I find it hard to understand rescheduling an appointment scheduled 2 years in advance. I was very disappointed in the service.
Everyone at this office is always very nice and professional with me and any things that I want to know. I give them a top rating and tell everyone that I talk to about how great my experiences are. Thank you very much.