My appointment was scheduled during the covid so my wait time for the appointment was acceptable
Curious as to the delay in getting me scheduled for surgery and have had to call and leave messages. Still waiting and still on pain meds?
Could speed up a little~ lol.
Prescription called into WalMart rather than WalGreen which was easily correctable~ with only minimal delay. No biggee
Very good service!
Chris Smalley seemed rushed. From the time he came into the exam room~ checked my prostrate and out the door was less than 5 minutes. He was polite and curteous but rushed.
My next follow up appointment was supposed to be 3 weeks after this one. The best the check out person could do was over 6 weeks . In the meantime~ I am just as uncomfortable as I was 5-6 months ago before my first visit for this problem.Seems you all don't have enough staff~ facilities~ or just don't care.
The care and direction that I have had with my regular physician wasn't the care that I received from his PA. I don't have any problems with Dr. Johnson.The office also doesn't have record of a medication that they have been prescribing to me since late 2019. A new script was just sent to the pharmacy the week before my appointment.
The staff was very courteous and helpful.
no issues Dr Johnson and staff are great
Dr. Siegel and Chris Smalley are very good at their jobs.
Connersville office very helpful considerate and helpful. More so than the Richmond office..
Chris Smalley talks really loud and ridiculously fast. I almost asked him if he'd considered a career as an auctioneer. He is not a good listener AT ALL and I will go out of town to a different provider before I go back to this office. He is awful. His demeanor with me as a patient was just terrible.
I walked in once told them my symptoms they got a nurse did a sample test got me right in to see Smalley ordered me an antibiotic and made me a follow up appointment very Pleased with this Office
I have been impressed with the professional and courteous treatment I have received from all the care providers.
I am completely satisfied with my care.
Too long a wait to get in
I have had two surgical procedures and 3-4 office visits in the past 6 weeks and have only seen the doctor before the surgeries and once while in the hospital. I would like to see the doctor to answer questions.
Staff always professional and courteous.
Thank you for taking care of me.
Very professional and curious. Please make main call in number a real person not recording.
It takes far too long to get an appointment in this office. Follow up not timely.
Very friendly and personable.
Very impression with Dr Johnson and his staff. Dr Johnson is one of the best we have ever dealt with. The procedure and hospital stay was also a very good experience. First time we dealt with Reid and was impressed.
All staff Nurses and assistants do a Great job. Very courteous and understanding and considerate. THANKS TO ALL WHO HAVE CARED FOR ME THESE PAST FEW MONTHS!!!
Great care and very professional great care from all staff.
Staff has always been courteous and very professional and ready and willing to help
Pre p.o. appt.
My prescription for refills was suppose to be done once I left the facility. I stopped in to the pharmacy and it has not been called in. Will have to call them to find out what is going on. What's up with that???
My follow up examination from my procedure lasted about a whole 30 seconds. Never been so rushed in and out in my life. What if I had questions or concerns? Was looked at for three seconds~ and basically told all looks good. Don't mind what I may have a question about... Also not impressed with the fact that my follow-up was scheduled with a different Doctor than whom completed my procedure. This also resulted in me being billed as an initial office visit instead of a post operation check up. So that is costing me more money. Completely taking advantage of me for another dollar. I'm not impressed with how the system was played to get more money out of me. Other than that I have been impressed with my initial visit~ and procedure. Not so impressed with my last trip.
I felt very rushed during my visit.
Reid needs to fix their robocall program so when an appointment reminder is done the line does not stay quiet for approximately 30 seconds. It used to respond in seconds when the phone is answered. I suspect Reid has grown enough that either the program is limiting it or the computer it is run on. The last dozen robo call appointment reminders have been the same
The receptionists are warm and welcoming and pay attention to one patient at the desk at a time. The NP's and others under the Drs. are caring~ efficient people that care about your treatment and it's effectiveness. Drs. are open to listening to your worries about ongoing issues.
I was rescheduled six times before. I could get in ~ that is to many times. I drive form Anderson to Richmond . I do this because of Dr. Johnson and his NP . Form May to September is to long to wait.
Options for natural treatment should be given but none were offered especially when you're on Medicare and most of the medicines wouldn't be covered and you've already had an adverse reaction to Flomax Granted the Flomax seem to help but the overall side effects were too muchFood for thought
Doctors seem over loaded my opinion
No one ever showed being annoyed(by body language or facial expression} if I didn't hear them the first time that they asked me a question. Their positive attitude makes me feel good that they are taking the time to get it correct and not just treating me with indifference.
The only complaint I have during my overnight stat was my breakfast was so COLD it tasted as if it had been in the refrigerator!!! Other then that everything else was excellent.
ALL WERE FRIENDLY & HEALPFULL
Chris Smalley is very considerate and compassionate~ but the visits with him are ALWAYS rushed~ hectic and he doesn't give the impression that he has prepared for the visit before he comes into the room. I am trying to help my father with his many health care issues~ but I don't feel the communication between the surgeon~ Mr. Smalley and us is on the same page. We are told one thing by the surgeon after surgery~ and after much confusion and having to contact the surgeon 2 times during the appointment~ the opposite of what we were told that would probably happen is what they finally decide to do. Another surgery to biopsy an area that had surgery and a biopsy on less than 2 weeks before. Multiple phone calls to the office and much confusion to try to decide what is best~ but still haven't actually talked to the surgeon directly. I don't feel comfortable recommending a course of action to my father without having a meeting to discuss exactly what we are looking at.
Very well pleased.