Great visit today at Reid...... All were great from the minute I walked in the door. A pleasant experience.
Very professional, dedicated staff.
All the doctors and nurses i come in contact are very professional and knowledgable.
All of the staff that I met from checking in until I had a new appointment for my next appointment was very professional.
Seeing as this was my annual checkup, thought that some pre-testing would have been done. Such as PSA, urine, etc.
It was as good as it could be
Everyone was so kind and respectful
Everyone was just wonderful, and I appreciate you all so much. Thank you for helping me through this! xxx
Jesse is so calming! Sarah deserves the best! Christopher Smalley is is beyond great!
Nurses were professional and good at their job
It's no surprise, but Reid needs more urologists. OK
The Question regarding "Illness or Injury" was answered "No" because a Not Applicable was not available. Front Desk personnel was helpful and efficient. Nurse and Doctor both friendly and I felt at ease in conversation.
Reid Urology taking very good care of me, thanks
Chris was great! Your lucky to have him. And the medicine the Doctor put me on was a game changer for me in a positive sense.
I already told one of my friends about this doctor thinking
Was not comfortable with Dr. He kept looking down at my chest and did not answer any of my questions of my ultrasound or CT scan...I have no clue why he was even there was not worth my time I didn't learn anything felt very uncomfortable and just not heard.
Reid has always treated me with the upmost respect Doctors and nurses are great
Great provider. Wonderful bedside manner. Listens well. Open to patient's opinion on care and works to develop a workable care plan.
Dr. Smalley was a very personable doctor and individual. The nurse, I believe her name was Jesse, was also very nice.
Everyone was Awesome!!
I dont like the fact that Reid is getting rid of the people helping me in with a wheelchair. Im disabled can't walk. My wife has a bad back and my wheelchair is heavy
Very happy with this doctor and his staff
I enjoyed the time I spent with my provider and his team ??
Quality customer service excellent.
Jessica and Leslie and Chris are always so pleasant with every visit. Kind and caring staff in the entire office.
Dr smalley is very easy to talk to and explains everything so that you understand
Very friendly and courteous staff.
Staff and provider were very friendly and attentive to my needs.
It seemed a bit odd that I had to drive into Richmond for this.
In and out in a timely manner
I'm very happy with Dr Johnson and have a follow up with him instead. Next time I will just wait to see Dr Johnson
I interacted with 10 or 12 folks of yours today, every single one was an absolute delight! Thanks Reid! You have wonderful people!
Office staff helpful, genuinely a pleasure to work with. Leslie, Ruth and Catelyn especially.
Always excellent care from everyone in Urology. Thanks!
I felt unheard and over looked during my visit. He spoke very very fast and was overwhelming. I left my appointment very stressed and confused. I felt more of a nuisance. He was very concerned with how i was going to pay for my testing, and told me to shop around several times even though i told him numerous times i have full coverage insurance. He also used a very unprofessional word that I took high defense too. The word was not needed in context to the sentence he spoke. I would not return, if I didn't desperately need to get better.
They were very professional I look forward to receiving excellent medical care from this office.
Very clean and professional all the way around
Chris Smalley did an excellent job yesterday. He was patient, caring and kind. Leslie also did a great job for me and immediately put me at ease. Instructions were clear and concise. I have been consistently impressed with the care I have received from Dr Johnson (who exhibits all the traits one looks for in a doctor) and his associates. It is most appreciated. Thank you, xxx
DR. Smalley tried to make the visit as smooth and easy as possible! And light as possible..even though it definitely is serious and worrisome!
Very friendly and knowledgeable about what was wrong with me and my options, which we both decided on the best plan of action together.
Dr and staff were very friendly. Got me in and out in an awesome time. Will definitely continue to see them in the future.
Lady assistant, I think Lelsie, was great.
Thanks to Reid and your Doctors xxx is still here and good health as a allmost 81 year person. xxx has allways gone to Reid.And Reid doctors for her health even when we had a hospital and doctors here. Thanks to JESUS and Reid the hospitals here in Connersville are now Reid as well. Thanks to (all at REID) FOR BEING HERE FOR US . WE are sorry it took so much time to do this. Where we live we can't down load things on our phone.again thank youall
Under staffed takes too long to get scheduled in for a procedure
I saw a Nurse Practitioner and nurses and office staff today. They were all very professional and kind. My visit couldn't have gone any better. Thank you
Kind, caring, friendly, knowledgeable, listened, considerate...
The Nurse as well as the Dr. was quite pleasing during this appointment.
Completely satisfied with service.
Very Great / Helpful / Polite ...the People I talked to ...
I think they do an excellent job. They have always answered my questions and when I call for something they are very helpful.
Very satisfied with my care
Timely and professional medical service.
My LPN was very nice.
Great Doctor and Staff
Chris Smalley and the urological staff are professional friendly and show concern and cooperation at all times.
Was glad to meet the Doctor and staff and look forward to follow up visit
The staff of Dr Johnson were phenomenal with my brother who is mentally handicapped
the staff does not listen running short on time got to get to the next $$$$$ maker.
Dr Smalley was direct and to the point I like that , didn't have to read between the lines .. thanks
Simple and efficient
I am seeing a urologist as a preventive measure. All the males on both side of my family have prostate cancer. (10 people) therefore i need to establish a relationship of trust with a urologist who at some time will need to take action on my future cancer. I explained this to my urologist at my first visit. This was my secons visit and I was seen by a physician assistant not my dr. The appointment was made with the urologist and no notification was given that I would be be seeing a physician assistant. I am considering changing urologist if I cannot trust him to even be there for an appointment.
Disappointing. I had been treating the symptoms of this issue, over active bladder, for over 10 years. I was hoping with seeing a specialist, I would receive some specialized treatment or cure. Instead, I was just instructed to increase my current med to see if that helps my symptoms.
Some tests were transferred from another doctor, I had to remind my PA that these documents were in the office's possession for discussion, he seemed unaware of these, but other than that everything went well
Great experience - the doctor, nurses and staff gets 10 stars
Dr Smalley is very professional and polite He listens to you and my concerns
They did a great job for me.
Long wait in lobby. No notification why. Others there did not wait long. Suspect PA was late in getting in
My chief complaint is being able to call the hospital and receive a timely response. Today I was determined to get help and called several times and left messages. I called yesterday with a message that was not responded to. Otherwise the staff and Drs have been very attentive and caring and professional.
Great experience with Christopher Smalley staff was great felt very comfortable would definitely recommend them for your needs
seemed to have very little time to spend on me as a patient. visit took 5 minutes or less......
Grateful to have good health care from Reid
Very nice guy
Everyone is very professional, knowledgeable and helpful with their expertise. This includes the medical and personal aspects concerning my health and situation. All of my questions and concerns are answered by the doctor and the nurses and staff every time. This makes me feel very comfortable and confident when I'm under their care. Thanks so very much.
i don't think he was in the room for more than a minute.
Jesse was very caring and a wonderful nurse. I can't say enough about how wonderful she was.
Medical assistant was very helpful in handling my concerns
nurse very sensitive and patient with patient was very impressed with her kindness and professionalism gets a perfect 10 today !
Dr Smalley and staff was very friendly and easy to talk to, made you feel at ease
So thankful I can have Reid Care in Connersville. I had Richmond Reid for 35 years while living in Centerville and Richmond. Rushville Hospital was very disappointing when I moved here. Reid is superior. Thanks for all you have done for me.
I have seen Chris Smalley the last couple of years. Trust him 100%.
Dr Smalley went the extra mile to verify the results of the past two X-rays and the nurses were very polite and courteous
The provider didn't give a clear answer to my question about what to do. He asked me what I wanted to do after he gave me a couple of possible solutions. I would rather see the MD.
Very good experience & friendly staff ?
Good experience today.
This is a very good Urological care service, and provider....
Could have discussed sexual impotence options in depth better.
All the the caregivers in the office were very polite, kind and understanding, and they answered all of my questions, and I felt comfortable with the procedure and how it was handled.
The staff at the front desk and the staff doing the procedure we are very kind and informative.
I appreciated the courtesy and respect that Tracy (at the check in counter), the nurse and Dr. Smalley presented.
The urologist staff are the best, always take great care of us.
Very nice and caring people
Felt like he was rushing the appointment.
A Big thanks to these People & Smalley ... So Thankful ... I was in Good - Health ! !