ALL WERE FRIENDLY & HEALPFULL
Chris Smalley is very considerate and compassionate~ but the visits with him are ALWAYS rushed~ hectic and he doesn't give the impression that he has prepared for the visit before he comes into the room. I am trying to help my father with his many health care issues~ but I don't feel the communication between the surgeon~ Mr. Smalley and us is on the same page. We are told one thing by the surgeon after surgery~ and after much confusion and having to contact the surgeon 2 times during the appointment~ the opposite of what we were told that would probably happen is what they finally decide to do. Another surgery to biopsy an area that had surgery and a biopsy on less than 2 weeks before. Multiple phone calls to the office and much confusion to try to decide what is best~ but still haven't actually talked to the surgeon directly. I don't feel comfortable recommending a course of action to my father without having a meeting to discuss exactly what we are looking at.
Very well pleased.
Chris Smalley was a terrible PA. I will never go to him again I felt like I was treated like a second class citizen. He acted like my kidney stones were not the reason for my pain. I have a history of stones so I knew that is what it was.
I gave Chris Smalley a "diary" of my procedure. He indicated that I should have called the Surgeon Hot Line". There is no such listing on any of the paperwork I have ever received. After normal office hours the normal office phone refers you to the ER. That is not a "Surgeon Hot Line". By the way I have no idea if this survey is for the original procedure or catheter removal visit.
The nurse was very nice~ smiling all the time. Dr. Smalley has a great personality~ and really puts you at ease. Pretty cool guy.
I usually go to the Greenville Campus~ this was my first visit to the Richmond Campus. It was tremendous. I was treated very well~ everyone was quick and courteous.
Expected to see doctor who is treating my issues. Disappointed.
Always seems to be rushed through the time spent with the PA and Dr.
Pleased with Urological Care Center
No complaints of any kind.
My last appt.was cancelled due to Dr. to do sx that AM. This cancelled appt. was put off for 2 mos. Under-staffed re: physicians. This occurrence has happened one time before. No complaints about anyone of the staff.
Nursing or assistants are very courteous. Dr Smalley need to slow down a little when explaining options for treatments
Too long to get an appointment.
Amount time spent with patient by C Smalley was short and too quick. Hard to communicate when you feel provider is on the run.
I felt rushed by the doctor and felt like there was only one solution to my problem. That solution was also a scary solution and I would have felt better if I had not been so rushed.
For some reason~ the lab test ordered was not completed. What I thought was to be completed did not happen. I do not know where the problem occurred but my trip for this visit was a waste of my time. The 4K Series test was not completed. When I went for the repeated test~ Reid Lab had to request a revised order.
Felt rushed not given a chance to asked all my questions~ didn't seemed concerned~ would have like a little more personal attention
I had questions about my appointment~ called back and was given answers~ only more questions!
On this appointment they had the wrong date for our appointment and they had to work us in with PA instead of NP and the appointment was rushed. I can't give them a favorable rating because we had to wait 5 months for the surgery .
Main concern was that paperwork at Dr. Smalley's command seemed to be incomplete~ not up to date. I had to remind him that I was due for regular lupron/ prolia injections (it took him some time to determine this was indeed the case).This is a busy office~ seems that things overall are a bit ragged. That said~ the staff are genuinely helpful and efficient. Sees the problem is with paperwork?
Everyone I was in contact with were courteous~ helpfulAnd friendly
Very friendly staff
Had a problem after leaving office~ returned & was seen right away. Problem solved.
We are always very pleased with the way we are treated on every visit. Everyone in the Center is very courteous and pleasant. All of the questions we have are answered thoroughly. We never feel as if we are being rushed out. The Center is a wonderful place to receive treatment. God bless all of you.
Your new patient forms are at least a 10th generation copy. My wife can revamp your forms using Excel~ which would look much more professional.
This really isn't a complaint~ but I couldn't help but feel like my last visit was a bit unnecessary. This was a pre-operative consultation~ and simply put~ I peed in a cup~ then waited in the exam room for 40+ minutes so that the PA could come in~ listen to me take 4 deep breaths~ then tell me my urine was "clean"~ and no other tests were necessary. Seemed like a silly visit~ but I understand the need for a urine test I suppose. The staff were professional and courteous~ and the only other issue I noticed was that there was a urine sample on the shelf above the toilet when I went in the restroom - apparently someone before me didn't understand they needed to put it in the metal cabinet on the left...I pointed that out to the nurse when I came out and she was apologetic.
I waited 2 years for this follow up appointment. The appointment was for November. I received a call cancelling the appointment and to reschedule for January 2019. I told her it was not acceptable. I received my appointment for December 4. I find it hard to understand rescheduling an appointment scheduled 2 years in advance. I was very disappointed in the service.
Everyone at this office is always very nice and professional with me and any things that I want to know. I give them a top rating and tell everyone that I talk to about how great my experiences are. Thank you very much.
very up beat..a plusCame into room talking super fast. Every dr listens to heart he put it up to back and didn't even wait for him to breath and didn't do front or any other on back. He was loud~ thought he was funny. we spent less that 5 mins with him. Granted we had just seen dr Johnson in hospital a few days prior to that so this apt was pretty basic~ but a complete waste of our time.
Things were a little backed up that day.... we waited approx. 30 minutes in the exam room. I understand some days are like that....
I think maybe the questionnaire I filled out should be looked at by the doctor to see if he had any concerns with my answers. I could have answered some of the items more fully had I known to bring the info with me.
I have found this to be a very thorough~ professional~ and courteous office.
Smalley is a great person to have on your team.. always friendly and ready to answer questions. Try to keep him
We called every single day for eight days trying to get in as I was in severe pain. Never received a return call ever! My doctor made this appt for me from my hospital room. You are either way too busy or your staff is very very uncaring.