I had very good service while at the hospotal
The check-in process in this office needs some help. This is the only office I go that it takes at least 15 minutes to get through check-in. I had already done check-in online and my copay was paid and I was still in line too long. Also, the front desk need to have a better understanding of what their appt. types mean and insurance. Their explanations are always lacking. I have great faith in Chris Pruitt but not so much on the front desk staff.
I Very much like Dr. Johnson. His assistant is OK the girl is better
I have no complaints. Was treated with respect.
I am very thankful that we have Reid and their excellent Doctors , facilities and staff in our community. I also find the portal to be an excellent resource.
Very nice and professional people
Very efficient, knowledgeable, concerned, and pleasant. Appreciated my visit.
I was sad they was not nuttin they could do but he explained it to me and understand but and. The nurse was good to me ??
Mr smalley and his nurce talked about my numbers...very efficient
Chris is awesome
Dr Johnson called me after my visit I was very appreciative
I am very confident with Christopher Smalley. He is very professional and I trust his judgment.
I had to give an another urine sample at the office because the Doctor did not like the sample from Mid America Lab. I should not have to pay for this. My insurance covers labs from Mid America only. I will have to pay out of pocket. I really like Dr. SMALLEY though. I did not like this decision.
Nothing against Mr. Smalley but wonder why I'm not being examined by a doctor? Just not comfortable with only seeing an assitant.
Awesome thank you
Attentive and very professional.
Routine visit. Nothing out of ordinary, happy with visit overall.
Well I hadn't been to see the provider in 2 years and it was like I never left.
Thank you for your GREAT SERVICE
Very unhappy about the covid test mandate you have implemented before surgeries. I would have never allowed a stent to be put in my body had I known I would have to get a covid test before getting it taken out. That should have been communicated better from the beginning.
Doctor seems to be in a hurry.
He was so nice and kind and know what to do if I had an issue to get me better thanks
I would like to know if there is another kind of overactive bladder that I could try .
Smalley PA is very good
So glad Reid is giving us good providers here in Connersville. Thank you
I have always had good treatment at Reid
It was very thorough and helpful
I like the fact that checking in was efficient!
Good people. All were friendly and helpful.
The PA told me that the desk would give me my next appointment. I was shown the door out, no copy of my visit.
Chris & staff were most kind & expertly professional.
Dr.Smalley was very pleasant and explained things well. He answered the questions I had.
I would rather see a real doctor and not a PA.
Was very happy with it
I have always been extremely happy with all the services I have received from Reid Health Care
Frustrating prescription mix up. I told nurse and Dr that I was out of my prescription, making it a priority. They forgot to send prescription to pharmacy. Then provided mis information saying it was sent to wrong pharmacy. I spent 2 hours with pharmacies and after hours people to help me. Pharmacy gave me enough to get thru weekend.
Your team. Members failed to do their jobs.CNA said she would relay things to nurse witch she didn't would tell you she would be right back with something and never show up.I had to ask three different nurses about my antibiotics before my night nurse was kind enough to finally hang it.Hospital doctor is just all about getting you out he didn't have any of my info and ask me what the doctor had ordered for my care.He needs to look at peoples charts before going to their room.This place use to be a good place to go now the patient care is definitely lacking.It toke almost an hour to get my iv alarm turned out 2 different people said they would let my nurse know she came in and said she had no idea it was stopped.
Always feel getting excellent care when a patient at Reid Urology.
Chris Smalley was very personable, very caring and very knowledgeable. Liked him a lot.
I have been in good hands
I was very anxious about this procedure but now I am more at ease.
It's always a pleasure to come to Urological Care. The entire staff is friendly, knowledgeable and helpful. I see Chris, PA and he gives great care!! Thank you to the team for always going the extra mile.
Problems with staff on my prescriptions that they messed up on refills so I had to due with out till appointment
The staff and doctors are very pleasant to work with... Top Notch care
He was in the room with me for a total of three minutes including the exam. I actually had to come from three hours away for this appointment since it was canceled last week when I was here for other appointments.
I called because I was in so much pain after a procedure and they said they would call me back but didnt
Quick and to the point, but not hurried!!!
dr.smalley was very happy and friendly.
Everything was perfect
A slower more deliberate approach would make patients feel more relaxed and more apt to share information.
I am thankful that she could prescribe the medication I desperately needed.
Everyone in the office that I have had interaction with has been friendly~ helpful and respectful. I have been quite pleased on every visit.
Everyone is very nice and friendly. There was an issue with my medication refill was it was resolved quickly.
Very friendly and helpful staff.
He was not interested in my feelings. Wouldn't consider helping me
How can you rate the provider when you have seen only one provider?Too many unnecessary questions.
Thankful for a very great place
Not too happy with so many parking spots reserved for handicapped or women and children while elderly (us) have to walk from the back of the parking lot.
I wish I could remember the name of the lady that checked me in. I really appreciated her. She has been there for some time and has checked me in on prior visits. What a great first impression for an office call. Also~ it was my first experience with Dr. Smalley and I was very satisfied with him.
COVID 19 Precautions were done well