The exam was not thorough. Looked in his throat- swabbed for strep. Strep was negative and nothing further examined. Lymph nodes swollen~ sore neck. But nothing else checked. The facility was clean and had good processes in place through the pandemic~ but exam should have been more thorough. Waste of time and money.
Andrea Dengler and all the staff took great care of me during our recent visit to Richmond Urgent Care. Lisa was our X-ray tech who couldn't have been nicer. Always keeping us informed~ provided a blanket~ super friendly~ kind and compassionate. Even offered a cold wet cloth and ice water when my heart rate dropped.
I had to call after waiting in my car for over 45 minutes because "something went wrong with my check in process". Then I waited another 15 before being brought in. The actual seeing the med tech and NP went well and took an appropriate amount of time with little waiting between seeing the med tech and then the NP.
The nurse that took care of me was fantastic I came in with unusual stitches in my face that recalled a continuous stitch she had never taken them out before but she said she was up for the challenge and found the right tools and got them out very easily I was very pleased with my care
Very friendly and respectful staff
They did my covid screening and were amazing and caring.
The staff has been great and very attentive through all of this
The staff at the respiratory clinic and the urgent care bldg are exceptional. They truly are the heroes thru all of this. I was treated very well and they actually acted like they cared about my well being. Much respect to you all
Reid Respiratory Clinic has really stepped up to deliver efficient~ friendly~ & thorough care given the inability to test most of the probable COVID-19 cases that come through their doors (like me). I felt like my concerns and symptoms were assessed~ addressed~ and I was provided with "remote patient monitoring" for follow up. The staff were all very friendly and all the staff were very friendly and reassuring~ which was a relief because it was scary not being able to see anyone's faces. I was so sick when I went there~ but I left feeling reassured that I didn't have pneumonia and that they could continue to monitor me & I would have access to a nurse for any questions or concerns.
My husband and I both were seen. Can't remember their names. So grateful especially to the one who saw us. Because of their wise discernment~ they sent him to Emergency~ and he ended up having emergency surgery for a ruptured appendix~ with major complications. The appendix was embedded underneath the colon~ and the surgeon had to take out 8 inches of intestine to get to it-3 1/2 hrs of surgery. THANK YOU!!
The staff on duty that day were amazing. From the receptionist to the LPN. Very cordial~ helpful and compassionate. I was very pleased with my visit!
I had a very pleasant and positive experience at this visit and appreciate the excellent care that I received.
Everyone was friendly~ courteous~ and welcoming. Facility was clean. Nurse practitioner took her time when interacting with me.
As a Mom~ I would have liked the option to check in via MyChart and wait to come into the urgent care at the time we could be seen rather than spending an hour in the waiting room with my small children during flu season. MyChart did not allow me any option to check in or make an appointment. The only Provider available to select in MyCharr was my daughters pediatrician. I did not want to drive to Richmond as my dauhter was very ill.
Andrea is an amazing provider. She is very fast and efficient!
Ready care is awesome!!
Everything was great and my entire wait from check in to check out was maybe 20 minutes at the most.
wonderful care at RUC
My wife called to make an appointment for me and the medical assistant said the couldn't do an expat but to have me come out so they could see what they could do. But when we got there he said I thought I told you we couldn't do an exray and made me feel like they didn't really want to take care of my jaw pain and my wife is an rn and had to talk him into treating me and the nurse practitioner was very nice and helpful
I truly appreciate the staff at Urgent Care!
The visit was quick and efficient.
Any time I have had to visit the ready care clinic I have always been seen right away and have never had any negative issues
Very polite~ friendly. I would definitely recommend Reid to others.
They did a good job and I had good results.
Had a great experience... Was in and out quickly which made it even more amazing because sick 2 yr olds are no fun.. Andrea was great with my daughter and the MA took care of everything right away so she only had to be upset for a few minutes
I was very surprised when the Nurse Practitioner called.me the next day to insure everything was going well with the issue I went in for. To me that was above and beyond and very comforting that she had done that.Thank you for employing caring and professional people~ the only regret I got is I have forgotten her name.
Everyone was great and made me feel welcome.
NP Andrea Dengler was very caring & knowledgable She was kind & made my husband & I feel very comfortable. I would definitely give her an A+ in empathy.
I had Andrea D~ NP and she was amazing. She was very kind~ and you could tell she truly cared. She didn't make me feel rushed at all.
All of the staff were extremely friendly and courteous. Very helpful. Listened to everything I had to say~ and seemed genuinely concerned for my care! Would definitely~ and have recommended them! Would like to thank them all for taking such great care of me!!