MyReid Account Access

What do I do if I'm locked out of my account?

Entering an incorrect username or password combination into MyReid can result in your account being deactivated. To have your account reactivated, please call the MyReid Help Line at (765) 935-8831.

I can't remember my username.

Visit this page to recover your MyReid username. This process requires that you're able to access the verified email used to sign up for your MyReid account. If you cannot access that email you'll need to call the MyReid Help Line at (765) 935-8831 to have your username reset.

I need to reset my password.

Visit this page to reset your password. This process requires you know your username. If you cannot remember your username, follow the username process above. If you no longer have access to the verified email that you used to set up your MyReid account, you'll need to call the MyReid Help Line at (765) 935-8831.

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What if I don't receive a two-step verification code?

If you're attempting to log in to MyReid and you're prompted for two-step verification but don't receive a code, try checking the spam or junk folders in your email. If the message with the verification code isn't in your email, try selecting "Resend Code" again in MyReid. If you still don't receive the code, it's possible there's a different email address on file associated with your account or there's no email address on file. Please contact the MyReid Help Line at (765) 935-8831 for help.

Changing your password

If you know your password but would like to change it, log in to MyReid and select the Menu option. Under Account Settings, select the option to change your password.

I need assistance setting up a MyReid account.

There are multiple ways to sign up for a MyReid account. You can either initiate the process on your own, or you can sign up with the help of staff at your provider's office.

• Patient-led process: If you've received an activation code, you can enter that here to initiate the process. To maintain security of information, activation codes do expire. If your activation code has expired, you can call your provider's office or request a new code from the MyReid Help Line. If your record is on file, a new activation code will be emailed or texted to you depending on your communication preferences.
• If you haven't received an activation code, you can sign up through our secure process through Experian. After you enter the required information on this form and it matches a Reid Health record exactly, you'll receive instant access to a MyReid account. If your process is unsuccessful, please call the MyReid Help Life at (765) 935-8831.
• Reid Health staff-led process: At your next office visit, tell the staff you'd like to sign up for a MyReid account. They'll be able to create an account for you. You'll need to remember the username, password, and verified email associated with the account setup.

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I need a new activation code or my activation code doesn't work.

Please call your provider's office or the MyReid Help Line at (765) 935-8831.