My children and I love Dr Tan! He remembers my children~ things about them~ and we always enjoy seeing him. He is thorough and always helpful.
I waited 1:30 on my appointment that was scheduled for 2 weeks. I ended up going to the counter and requesting cancellation after every single walk in came in and saw a provider before I was helped. I have not been back since. It was the worst experience I have ever had at this clinic. The employer clinic is NOT useful at all if they make us wait 2 + hours on a scheduled appointment and then we cannot even see a doctor! What use is the clinic. Reid NEEDS to do a better job. I never had this problem when Fayette Regional was in charge. Due to this~ I have yet to have my wellness screening and have not been able to update my medications. This experience was a complete waste of my time and I would tell everyone that same statement.
Doctor and medical staff are always friendly and make my grandson's visit pleasureable.
The staff was very friendly and great with my kids! Dr Tan was great and had very good bedside manor
Tonya the nurse was wonderful~ all the nurses are~ but we love when we (the kids) get Tonya~ she is fun and nice and my kids & myself love her. Dr. Tan is always a pleasure and very engaged with not only my kids but myself~ he takes his time when thinking things out~ very open and explains everything~ and in a way myself and kids can understand instead of the medical terms and what have ya. The one down fall~ was wait time~ making an appointment and then in office. When you have 3 kids the less time waiting the better. The receptionist was horrible. She is rude and not friendly by any means. And when she is it's a fake nice. If one thing could improve it would be finding a younger nice more genuine receptionist. I try bypassing her at all costs. (Although they did have a younger girl at check in window the other day and she was much nicer~ but I'm sure she is just a fill in~ if only they could keep her on there team fulltime!
Everyone at Dr. Tan's office is friendly~ caring~ attentive and knowledgable everytime we go. They should be an example for other offices.