Phlebotomy tech draws much praise as September Ambassador

September 1st, 2017

The September Reid Health Ambassador is described as “the heart of the laboratory” and is known for her ready smile even when things are hectic.

Jacqulynn Cook

Jacqulynn Cook

Jacqulynn Cook, Phlebotomy Technician, has worked in the Reid Health Laboratory for more than three years. Cook’s job involves a range of duties, including as specimen processor receiving and routing specimens that come through the lab. She also takes calls and has one-on-one contact with patients needing blood draws both on campus and in lab client outreach.

Nominators cited her ability to “do her job, help others” and be a “whirlwind of happiness” as she goes about her own duties and still assists her coworkers. Another nominator noted her “I CAN attitude that gets us all through the day.”

A native of Losantville, Cook is a 2014 graduate of Ivy Tech in Health Care Support. She began her specialty training for phlebotomy and for pharmacy tech and said an internship in the lab helped her finalize the choice. “It was my internship at Reid that sold me on phlebotomy,” she said.

She said her early shift means she’s up daily at 3 a.m. to get ready and make the 35-minute drive to work. She lives with her parents in a country setting. In her off time, she enjoys reading and attending car shows with her boyfriend, John Flauding. She’s also a big fan of Tar Heels basketball and the Colts.

“I love being at Reid Health,” she said. She also appreciates the variety of duties in her job and the fact that she still is able to have regular contact with patients. “When I have a patient who has had a bad experience with a blood draw, I like being able to change that,” she said.

She also appreciates her coworkers. “There are days where if it wasn’t for my coworkers, I don’t know how I’d do what I do. I wouldn’t be the phlebotomist I am without them. It’s like another family.”