FAQs

  • Admissions

    • How can I review my medical record?

      Medical records are found in the Health Information Management Department in the 600 Building across from Elder Beerman in downtown Richmond. Phone 765-983-3174.  Copies of medical records must be obtained in person and require proper identification.

    • I don’t have insurance; can I still get medical care?

      Reid treats all patients, regardless of their ability to pay. But there are programs available for which people without insurance might be eligible, such as the Healthy Indiana Plan. Contact a patient advocate at Reid Patient Financial Services, (765) 983-3184 to see what is available for you.

    • How do I find the correct entrance?

      The first main entrance is the bridge, which leads to the Medical Office Building parking entrance (left) and the Outpatient Care Center/Inpatient Hospital parking area and entrance. The second main entrance is a direct drive to the Emergency area. A secondary entrance to the inpatient hospital is also near the Emergency entrances.

  • Affordable Care Act (Obamacare)

    • How do I get more information?

      The following web site is the main starting point for information and determining if you can sign up and when:https://www.healthcare.gov/

      If you would rather use a phone, the government has a 24/7 call center: 1-800-318-2596. TTY: 1-855-889-4325.

    • When will coverage begin?

      If signup is after the 15th of the month, coverage would not begin until a month later – in February for signups after Dec. 15, March for signups after Jan. 15, etc.

    • How do I prepare for signing up?

      You will find information and worksheets on the healthcare.gov web site. You will need to have basic information about your household income, and have an idea of what you will be able to spend for coverage premiums each month. An application checklist can be found here: Application Checklist.

    • Do I have to get coverage in the marketplace?

      No. Individuals, families and businesses do not have to purchase coverage in the exchanges but are required to have coverage from somewhere. Subsidies to help with coverage will only be available through the marketplace plans, however.

    • What happens if I don’t find coverage?

      Starting January 2014, the new health care law requires that everyone purchase health insurance or pay a fine. The penalty will be smaller for the first year but increase in 2015.

    • How can I be sure I will be covered at Reid facilities with whatever program is available?

      Two providers — United Healthcare and Assurant Health — are offering ACA plans in our area that are in network for Reid. Our Navigators can help you with sign-up questions as can your family insurance representative.

    • What are the income requirements to qualify for existing or new plans?

      These details will be available for you from your patient benefit specialist or from your family insurance representative.

    • I am on Medicare. What do I need to do?

      People with Medicare stay with their coverage and therefore will not need to change to the new health care plans.

    • What if I am covered under a plan at work?

      If you continue coverage with an employer plan, you will not need or generally be eligible for the new plans.

    • How do I know if I’m eligible for the marketplace or for existing programs such as Medicaid or the Healthy Indiana Plan?

      This is an area where our Patient Advocates can help. We know that we have people in our area who may qualify for these existing programs but not yet be enrolled. If those are not options, some of the new marketplace plans may be. The most important thing to remember is to learn as much as you can with existing resources so that you ultimately are enrolled in the best option for you – and that you must enroll in something or face penalties.

    • My only option is the marketplace and I want my care at Reid. What should I do?

      Be sure to review options of providers who are in network when enrollment is open. We don’t know from year to year who will propose to offer a plan that is in Reid Health’s network, whether anyone will negotiate a plan with us or even whether a plan, if offered, can be accepted.

    • Where can I find help?

      Reid’s Patient Advocates have been established as “navigators” to assist people with signups and can also help determine eligibility for other existing programs such as Medicaid or the Healthy Indiana Plan. Our Patient Advocates will lead the way in efforts to assist. Information is also available at www.healthcare.gov. Many insurance agents and brokers are also able to help clients but some are steering them away from the marketplace when possible to give the national issues time to be resolved.

    • Where can I get local assistance?

      Reid’s Patient Advocate team can help if you do not have insurance and aren’t sure about how to apply under the Affordable Care Act. To make an appointment or if you have questions, contact them at: (765) 983-7976 or (765) 983-7977. If you have a family insurance agent, they may also be able to help you with your questions. It will help you if you take these steps before you need medical care so that should you need services, you will be prepared.

  • Billing, Insurance & Medical Records

    • How do I get medical records?

      If you need to request medical records from one of our offices, please be aware that it could take several business days for you to receive your records. We will make every effort to fulfill all medical records requests as quickly as possible. Please contact us at 765-983-3174 to request a copy of your medical records or should you have any questions regarding your medical records. 

    • I received medical equipment while I was in the hospital and have a question or need new equipment. Whom should I contact?

      Contact Reid Health Medical Equipment, (765) 983-3083.

    • Is the fee for the emergency department doctor included in the hospital’s charges?

      Professional fees are separate from hospital emergency room charges and are itemized individually on the bill.

    • Will my insurance allow me to have these tests and procedures done at the Hospital?

      You should always check your coverage before your stay when possible. Many companies require pre-certification. We have team members dedicated to helping work through these issues.

    • How long will it take for my doctor to get a copy of my x-ray?

      Results of radiology procedures are normally available to the ordering physician on-line within 1-2 days. Results are available sooner in urgent situations.

    • What do I do if I believe there is an error in my medical record?

      Contact the Health Information Management Department in the 600 Building across from Elder Beerman in downtown Richmond. Phone 765-983-3174.

    • How can I review my medical record?

      Medical records are found in the Health Information Management Department in the 600 Building across from Elder Beerman in downtown Richmond. Phone 765-983-3174.  Copies of medical records must be obtained in person and require proper identification.

    • How do I obtain a copy of my radiology films?

      Radiology images are acquired and stored digitally; films are no longer used.  To inquire about copies of radiology images, please contact Health Information Management at (765) 983-3240.

    • Can I get my lab results over the phone?

      Lab results are given to the patient by the physician or physician’s office.

    • How can I get a copy of my child’s birth certificate?

      Birth certificate records for Wayne County are maintained through the Wayne County Health Department.

    • How can I get a copy of my medical record?

      The Health Information Management department is in the 600 Building across from Elder Beerman in downtown Richmond. Phone 765-983-3174. Copies of medical records must be obtained in person and require proper identification.

    • Are there any financing options available?

      Reid has patient advocates in the Patient Financial Services department who can help determine eligibility for payment plans or assistance. If possible, please contact them in advance of your service by calling (765) 983-3000 or visit them in downtown Richmond – 600 E. Main Street.

    • What if I have a question on my bill or insurance?

      Patient Financial Services can answer billing or insurance questions.  You may call (765) 983-3184 or visit our office in downtown Richmond – 600 E. Main Street.

    • I don’t have insurance; can I still get medical care?

      Reid treats all patients, regardless of their ability to pay. But there are programs available for which people without insurance might be eligible, such as the Healthy Indiana Plan. Contact a patient advocate at Reid Patient Financial Services, (765) 983-3184 to see what is available for you.

  • Cafeteria & Meals

    • Where can a visitor get coffee or something to eat?

      Café at Twelve Hundred and The Espresso Bar are located on the first floor between the Outpatient Care Center and the Inpatient Hospital. Vending is also available in the Lower Level on the inpatient tower. You can also check the Room Service menu in inpatient rooms and some waiting areas to order food.

  • Community Services

    • Do you offer Pulmonary Rehabilitation programs?

      Yes. Cardiopulmonary Rehabilitation is on the second floor of the Reid Outpatient Care Center.

    • Do you have an Outpatient Clinic?

      The Reid Outpatient Care Center is conveniently housed in the center of the Reid Hospital campus. In fact, the main entrance to Reid Hospital is also the main entrance to the Reid OCC. Inside you will find the Reid Patient Care Center, outpatient imaging, the Reid Breast Center, Reid Heart Center, Richmond Cardiology Associates, Reid Oncology Services, Radiation Therapy and Reid Outpatient Surgery and Endoscopy.

    • Does Reid have interpreter/translation services?

      Reid’s team includes people who are able to help with translations of several languages. Team members also have other tools available. If translation is needed, your caregivers will know what to do.

    • Does Reid Health Hospital have a Pediatric Unit?

      Reid’s pediatric unit is a dedicated area of rooms on 5 North.

    • How do I find a physician?

      You can browse our database of physicians by name or speciality, or search for the physician you are looking for.

    • Does Reid offer health services to local businesses?

      Reid Occupational Medicine and Reid’s Wellness Department offer programs and services to area businesses. Occupational Medicine is conveniently accessed just inside a secondary entrance near the Emergency Department. Our Wellness team can be found on the first floor of the Medical Office Building on the main campus.

  • Diagnostic Services

    • Will my insurance allow me to have these tests and procedures done at the Hospital?

      You should always check your coverage before your stay when possible. Many companies require pre-certification. We have team members dedicated to helping work through these issues.

    • Is there anything I need to do or take the day of my exam?

      Depending on what type of procedure or exam, you should ask your referring physician about the test being scheduled. Once an exam or procedure is scheduled at Reid, you will receive any necessary instructions at pre-registration.

    • Where do I call to schedule a diagnostic procedure?

      Call Central Scheduling at (765) 983-3358. Remember, some procedures require physician referral.

    • How long will it take for my doctor to get a copy of my x-ray?

      Results of radiology procedures are normally available to the ordering physician on-line within 1-2 days. Results are available sooner in urgent situations.

  • Emergency Services

    • How do I get medical records?

      If you need to request medical records from one of our offices, please be aware that it could take several business days for you to receive your records. We will make every effort to fulfill all medical records requests as quickly as possible. Please contact us at 765-983-3174 to request a copy of your medical records or should you have any questions regarding your medical records. 

    • What should I do if I need to come to the Emergency Department?

      If there’s any doubt, err on the side of caution – call 911 and-or get to the emergency department right away.

      How should someone decide if they need to go to E.D. or just make an appointment to see their doctor? Are there any rules of thumb to follow? “An emergency is basically whatever the patient thinks it is,” said Michael Baldwin, M.D., director of Reid’s Emergency Department. He does offer some advice for people facing the decision of whether urgent care is needed:

      • Call your primary care physician for advice. Most primary care physicians have on-call arrangements if it’s after hours.
      • If you don’t have a primary care physician, get one. Having a doctor who knows you and is familiar with your health needs will improve the overall quality of your care.
      • Do NOT call the Emergency Department. Emergency staff cannot offer any medical advice over the phone.

      Another thing to remember: Emergency care is generally more costly because it requires sophisticated equipment and staff that routinely face non-routine circumstances.

    • Is the fee for the emergency department doctor included in the hospital’s charges?

      Professional fees are separate from hospital emergency room charges and are itemized individually on the bill.

    • How can I review my medical record?

      Medical records are found in the Health Information Management Department in the 600 Building across from Elder Beerman in downtown Richmond. Phone 765-983-3174.  Copies of medical records must be obtained in person and require proper identification.

  • Employment

    • How do I apply for a job at Reid?

      Reid Human Resources takes all applications online. The information can be accessed through Reid’s web site, www.ReidHospital.org, and terminals are also available in the HR department, which is just inside the secondary inpatient hospital entrance near the Emergency Department.

    • What phone number can I call for general questions regarding job openings?

      For answers to general questions, contact the Human Resources at (765) 983-3162.  Answers to commonly asked questions are also available on-line at: https://reidhealth.org/careers/Life-workbook.pdf

    • When is the Human Resources Department open?

      Hours for Human Resources are: Monday – Friday 7:30 a.m. – 4:00 p.m.  There is 24/7 access to three terminals available in the lobby of the HR department, which is just inside the secondary inpatient hospital entrance near the Emergency Department.

    • How can I find out what positions are currently available?

      Reid Human Resources takes all applications online. The information can be accessed through Reid’s web site, www.ReidHospital.org, and terminals are also available in the HR department, which is just inside the secondary inpatient hospital entrance near the Emergency Department.

    • Where is the Human Resources Office?

      The Human Resources department is just inside the secondary inpatient hospital entrance near the Emergency Department.

  • Family Info

    • How can my family and friends call me?

      Nursing units will provide details on calling your room directly. All rooms can also be reached by calling Reid’s main switchboard at (765) 983-3000. 

    • When is the gift shop open?

      The gift shop hours (subject to change) are: 9 a.m.- 7 p.m., Monday – Friday 9 a.m.- 4 p.m., Saturday and 12:30 p.m.- 4 p.m., Sunday

    • I received medical equipment while I was in the hospital and have a question or need new equipment. Whom should I contact?

      Contact Reid Health Medical Equipment, (765) 983-3083.

    • Are children allowed to visit patients at Reid?

      We consider the family an important part of healing. Children and family members are allowed as long as the patient is OK with visitors and it does not hinder their care. The only time children under 14 might not be allowed is during a public health emergency.

    • May I take flowers or gifts to a patient at Reid?

      Yes, unless otherwise directed by caregivers. For your convenience, The Ginkgo Boutique on our main lobby concourse offers fresh flowers, gifts and cards.

    • Are cell phones allowed in the hospital?

      Yes, cell phones are allowed and we also provide wireless guest internet signals.

    • How can my family find out how I’m doing?

      Your medical information is private and we protect that privacy. You will be provided more detailed information about how and with whom information can be shared when you come into the hospital.

    • How can I get a copy of my child’s birth certificate?

      Birth certificate records for Wayne County are maintained through the Wayne County Health Department.

    • Does Reid have interpreter/translation services?

      Reid’s team includes people who are able to help with translations of several languages. Team members also have other tools available. If translation is needed, your caregivers will know what to do.

    • Does Reid Health Hospital have a Pediatric Unit?

      Reid’s pediatric unit is a dedicated area of rooms on 5 North.

  • Foundation

    • How do I make a donation to Reid?

      For giving opportunities, contact the Reid Foundation at (765) 983-3102. Secure donations may also be made on-line at ReidHospital.org/foundation.

  • General Information

    • What do I do if I need my physician after hours?

      Emergencies arise occasionally when our patients need to contact our physicians regarding pain or other symptoms. Our clinic always has physicians ?on call? in case of after-hours emergencies. If you need to contact a Reid Orthopedics physician when the office is closed (after hours or on weekends), please call Reid Hospital at 765-983-3000 and the hospital will notify the physician on call to contact you. For nonemergent prescriptions or prescription refills, please call during regular hours of operation. Be aware that any request for a prescription or prescription refills prior to 3 p.m. on any business day will be answered in order of receipt on that same day. Any request for a prescription or prescription refills after 3 p.m. will be answered in order of receipt on the following business day. All requests will be addressed as quickly as possible.

    • What should I bring to my appointment?

      Your insurance card or other health coverage information. *Please be aware that many insurance carriers require you to have a referral (authorization from your primary care physician) before treatment is provided by a specialist, such as an orthopedist. Please check with your insurance carrier if you have any questions about your plan.

      • List of prescription medications including doses and how often you take them
      • Referral form if required by your health insurance plan
      • Any X-rays or MRIs that have been taken (not older than six months old)
      • Clinic notes or operative reports from your referring physician (that relate to the condition for which you are seeking medical consultation from our physician)
      • Should you have any general questions prior to your visit, please feel free to contact us at 877-935-8905 and we will be happy to assist you.
    • What is arthroscopic surgery?

      Arthroscopic surgery is a modern method of performing surgery inside the joint through very small incisions. The incisions are usually about a quarter of an inch in length with two or three incisions per joint necessary. A video camera is attached to the end of a long, thin microscope, which is placed inside the joint. Other long, thin, frequently motorized instruments are used to perform surgery inside joints. Knees and shoulders most commonly benefit, but other joints such as ankles, hips and wrists may also be done.

    • Is Reid Health Hospital an accredited hospital?

      Reid Hospital’s numerous accreditations and certifications include by the Healthcare Facilities Accreditation Program (HFAP), the Indiana State Department of Health, Medicare/Medicaid, American Association of Blood Banks, and the American College of Surgeons Community Cancer Program.

    • How many beds does Reid Health Hospital have?

      Reid is a 233-bed regional referral center serving East Central Indiana and West Central Ohio.

    • When is the gift shop open?

      The gift shop hours (subject to change) are: 9 a.m.- 7 p.m., Monday – Friday 9 a.m.- 4 p.m., Saturday and 12:30 p.m.- 4 p.m., Sunday

    • How can I review my medical record?

      Medical records are found in the Health Information Management Department in the 600 Building across from Elder Beerman in downtown Richmond. Phone 765-983-3174.  Copies of medical records must be obtained in person and require proper identification.

    • Do you have an Outpatient Clinic?

      The Reid Outpatient Care Center is conveniently housed in the center of the Reid Hospital campus. In fact, the main entrance to Reid Hospital is also the main entrance to the Reid OCC. Inside you will find the Reid Patient Care Center, outpatient imaging, the Reid Breast Center, Reid Heart Center, Richmond Cardiology Associates, Reid Oncology Services, Radiation Therapy and Reid Outpatient Surgery and Endoscopy.

    • Does Reid have interpreter/translation services?

      Reid’s team includes people who are able to help with translations of several languages. Team members also have other tools available. If translation is needed, your caregivers will know what to do.

    • Does Reid Health Hospital have a Pediatric Unit?

      Reid’s pediatric unit is a dedicated area of rooms on 5 North.

  • Orthopedics

    • How do I refill a medication prescription?

      Reid Orthopedics providers will only refill medications they have originally prescribed. Please double check the name of the ordering provider before contacting our office for a refill. It is best to notify us at the time of your office appointment. If that is not possible, please contact your pharmacy and they will contact us directly. Medications will not be refilled at night and on weekends.

    • What do I need to know if I need surgery?

      Your physician will provide detailed information about when to arrive at the hospital and what to expect after your surgery has been completed. When packing your bags to go to the hospital, remember to pack the following:

      • Any specific, individualized instructions/information provided to you by your physician
      • A complete list of all prescribed and nonprescription medications that you are taking
      • Loose, comfortable clothing (including shorts)
      • Athletic or walking shoes
      • Insurance/Workers? Compensation information
      • Picture I.D.
    • How do I get medical records?

      If you need to request medical records from one of our offices, please be aware that it could take several business days for you to receive your records. We will make every effort to fulfill all medical records requests as quickly as possible. Please contact us at 765-983-3174 to request a copy of your medical records or should you have any questions regarding your medical records. 

    • What does the term “total joint replacement” mean?

      Total joint replacement means replacing both sides of the surface of a joint. In the knee it means replacing both the thin cartilage surface on the lower joint surface, which is the tibia, and the upper joint surface which is the femur. Also, the joint surface under the kneecap is replaced. This requires removing the thin cartilage surface and a thin surface of bone for replacement with a metal and plastic surface. This allows all movement of the joint to occur between the metal and plastic parts rather than the raw bone often left by arthritis. 

    • What is a physiatrist (Physical Medicine & Rehabilitation Specialist)?

      A physiatrist is a medical doctor who specializes in the nonsurgical treatment of the musculoskeletal system, including neurological studies.

    • What is a physician assistant (PA)?

      Physician assistants (PAs) are licensed healthcare professionals who practice medicine with physician supervision. As part of the physician/PA team, PAs diagnose and treat illnesses and injuries. They deliver a broad range of medical and surgical services to diverse populations in both rural and urban settings throughout the United States. Their focus is patient care, which may include education, research and administrative activities. PAs can treat patients and can write prescriptions when the physician is away from the practice

    • What is an orthopedic surgeon?

      An orthopedic surgeon is a medical doctor who specializes in the treatment of the musculoskeletal system. This system includes bones, joints, muscles and any related painful conditions.

  • Patient Info

    • Where do patients receive outpatient therapy such as Physical Therapy, Occupational Therapy, and/or Speech-Language Pathology at the Hospital?

      Outpatient rehab is done at the Reid Orthopedic Center, 1400 Highland Road. Some rehab, including for children, is done at the Reid Transition Center, 2021 Chester Boulevard.

    • When will my doctor visit?

      Different physicians round at different times. Please consult with your caregiver.

    • Where can I smoke?

      The entire Reid campus is smoke-free. If you are observed smoking on the property, any Reid employee is authorized to ask you to stop.

    • When will I be discharged?

      Your doctor will determine when you are released from the hospital.

    • Is there Internet access in my room?

      Reid’s state-of-the-art inpatient rooms offer a bedside system that includes internet access. Most of the campus also provides a wireless connection for people with laptops.

    • When is the gift shop open?

      The gift shop hours (subject to change) are: 9 a.m.- 7 p.m., Monday – Friday 9 a.m.- 4 p.m., Saturday and 12:30 p.m.- 4 p.m., Sunday

    • I received medical equipment while I was in the hospital and have a question or need new equipment. Whom should I contact?

      Contact Reid Health Medical Equipment, (765) 983-3083.

    • Are cell phones allowed in the hospital?

      Yes, cell phones are allowed and we also provide wireless guest internet signals.

    • How can my family find out how I’m doing?

      Your medical information is private and we protect that privacy. You will be provided more detailed information about how and with whom information can be shared when you come into the hospital.

    • Can I get my lab results over the phone?

      Lab results are given to the patient by the physician or physician’s office.

    • Does Reid have interpreter/translation services?

      Reid’s team includes people who are able to help with translations of several languages. Team members also have other tools available. If translation is needed, your caregivers will know what to do.

    • Does Reid Health Hospital have a Pediatric Unit?

      Reid’s pediatric unit is a dedicated area of rooms on 5 North.

    • How do I find a physician?

      You can browse our database of physicians by name or speciality, or search for the physician you are looking for.

    • What if I have a question on my bill or insurance?

      Patient Financial Services can answer billing or insurance questions.  You may call (765) 983-3184 or visit our office in downtown Richmond – 600 E. Main Street.

    • How do I find the correct entrance?

      The first main entrance is the bridge, which leads to the Medical Office Building parking entrance (left) and the Outpatient Care Center/Inpatient Hospital parking area and entrance. The second main entrance is a direct drive to the Emergency area. A secondary entrance to the inpatient hospital is also near the Emergency entrances.

  • Rehab Services

    • Where do patients receive outpatient therapy such as Physical Therapy, Occupational Therapy, and/or Speech-Language Pathology at the Hospital?

      Outpatient rehab is done at the Reid Orthopedic Center, 1400 Highland Road. Some rehab, including for children, is done at the Reid Transition Center, 2021 Chester Boulevard.

    • I received medical equipment while I was in the hospital and have a question or need new equipment. Whom should I contact?

      Contact Reid Health Medical Equipment, (765) 983-3083.

    • How can I review my medical record?

      Medical records are found in the Health Information Management Department in the 600 Building across from Elder Beerman in downtown Richmond. Phone 765-983-3174.  Copies of medical records must be obtained in person and require proper identification.

    • Do you offer Pulmonary Rehabilitation programs?

      Yes. Cardiopulmonary Rehabilitation is on the second floor of the Reid Outpatient Care Center.

  • School of Radiologic Technology

    • How does this type of education differ from other post-secondary education programs?

      Students who enroll in our program are expected to be mature, responsible adults that are willing to make a commitment to the profession.  This is a commitment that is evidenced by demanding high quality academic work, exceptional patient care and clinical skills and good attendance.  This is incorporated into the C.A.R.E. principles of which Reid Health is committed.  The first few months seem difficult because the environment, information and experiences are all new.  It can seem like working and going to school because you are required to be in attendance for 8 hours each day and then you will find it necessary to spend additional time completing homework and preparing for exams.  Students are responsible for simultaneously completing the didactic (classroom) and clinical components of the program.  Therefore, each student will have to dedicate a great deal of time to his/her education.

    • What are the required hours of attendance and the allotted time off?

      The school operates in 2-week rotations, each varying in scheduled day shift hours.  Typically, these start between the hours of 7:30am to 10:00am.  During the second year it benefits the experienced student to rotate on a later shift that is 1:00pm-9:30pm Tuesday through Saturday.  This gives the student the advantage of valuable clinical experience of trauma radiography.  The students do not participate in holidays and most weekends.

    • If I’m not accepted this year, do I have to reapply next year?

      Applications are held for 1(one) year.  If you would like to reapply you may contact the program director.  If there are any changes to the transcripts you had previously submitted we require an updated transcript.  Any additional changes to the application such as address or phone would need to be communicated in order to continue receiving program information.  All applications are discarded after one year.

    • Can I work full-time while attending this program?

      We realize the need of the student that has worked previously and needs to continue to work.  The first ten weeks of the program is a very important part of the program to get the student started in a good direction for their education.  Many students have attempted to work during this time and soon realized they needed to cut back in order to make their education top priority.  After the first ten weeks students find that they are better positioned to obtain part-time work with flexible employers.

      A few things you should think about are:

      • The clinical rotations change every two weeks.  The times of the rotations change with the area of the rotation.  Employers need to be flexible.
      • How much time do you require to study and keep on top of homework?  Each student will work at different pace.
      • What kind of organizational skills do you have?  If you work you must be able to manage your time effectively.
      • What are your additional personal and family responsibilities that could require more of your attention?

      These are just a few things that should considered.  We encourage you to speak with a student that has worked and this may be done at the prospective student tour.  We by no means want to dictate what a student does outside the hospital but to make you aware of the additional burdens that come with working and being a full-time student.

    • Can I get financial aid?

      We are not subsidized by any government agencies, so there is no available government financial aid.  If you are a veteran of the United States we work with the VA financial aid.

    • Am I too old to apply?

      We do not have an end age limit on persons applying to the school.  Persons must be of 17 years of age by January 1st of the year applied.

    • What is included in the pre-selection testing?

      The pre-selection test is called the TEAS V for Allied Health.  It tests math, reading, science and English and language use.  It is not a test on how much you know about the field of radiology.

    • Do I have to take pre-requisite courses?

      It is a requirement of the JRCERT that all students must have pre-requisite course work through a college.  We have an affiliation with IVY-Tech who will award block credit to anyone pursuing a career in the radiology field and takes the course work from IVY-Tech.  For those students who have completed pre-requisite course work through IVY-Tech, an Associates Degree will be awarded by IVY-Tech upon program completion.

    • What is the process to apply?

      The first step is to complete an application with official transcripts from all educational institutions attended, including high school.  You will receive reference forms to distribute to your selected persons that will need to be completed and returned.  A prospective student tour will need to be scheduled with the clinical coordinator and a pre-selection testing date that all applicants will need to attend.  Once we have processed all information there will be an interview process for a portion of the applicants to determine who will be accepted into the program.

    • When is the deadline to apply?

      The deadline for applications, references, and transcripts is February 15th.

    • What are the risks associated with radiation? Is it dangerous?

      There is always a risk when exposed to radiation, but there are guidelines and monitoring that comes with being a radiologic technologist.  For more information please see our policy on Monitoring Radiography Students for Radiation Exposure.

  • Surgical Services

    • Where do I go to have blood work done before surgery?

      Pre-operative blood work is done in the patient care center.

    • Do I need an appointment for pre-operative testing?

      An appointment is not necessary for pre-operative testing.

    • Where would I go for outpatient surgery at Reid?

      Reid Outpatient Surgery and Endoscopy is on the second floor of the Outpatient Care Center.

  • Technology

    • Is there Internet access in my room?

      Reid’s state-of-the-art inpatient rooms offer a bedside system that includes internet access. Most of the campus also provides a wireless connection for people with laptops.

  • Visitor Info

    • May I take flowers or gifts to a patient at Reid?

      Yes, unless otherwise directed by caregivers. For your convenience, The Ginkgo Boutique on our main lobby concourse offers fresh flowers, gifts and cards.

    • Where can a visitor get coffee or something to eat?

      Café at Twelve Hundred and The Espresso Bar are located on the first floor between the Outpatient Care Center and the Inpatient Hospital. Vending is also available in the Lower Level on the inpatient tower. You can also check the Room Service menu in inpatient rooms and some waiting areas to order food.

    • How can my family and friends call me?

      Nursing units will provide details on calling your room directly. All rooms can also be reached by calling Reid’s main switchboard at (765) 983-3000. 

    • Where can I smoke?

      The entire Reid campus is smoke-free. If you are observed smoking on the property, any Reid employee is authorized to ask you to stop.

    • When is the gift shop open?

      The gift shop hours (subject to change) are: 9 a.m.- 7 p.m., Monday – Friday 9 a.m.- 4 p.m., Saturday and 12:30 p.m.- 4 p.m., Sunday

    • Are children allowed to visit patients at Reid?

      We consider the family an important part of healing. Children and family members are allowed as long as the patient is OK with visitors and it does not hinder their care. The only time children under 14 might not be allowed is during a public health emergency.

    • Are cell phones allowed in the hospital?

      Yes, cell phones are allowed and we also provide wireless guest internet signals.

    • How can my family find out how I’m doing?

      Your medical information is private and we protect that privacy. You will be provided more detailed information about how and with whom information can be shared when you come into the hospital.

    • Does Reid have interpreter/translation services?

      Reid’s team includes people who are able to help with translations of several languages. Team members also have other tools available. If translation is needed, your caregivers will know what to do.

    • Can a family member spend the night with me?

      As long as there are no specific issues with the patient that would prevent it, family members can be accommodated. In fact, all Reid private rooms have a sofa that can be pulled out into a bed.

  • Volunteering

    • Does every applicant automatically get a volunteer position?

      Multiple applicants are reviewed for each opening. After screening of application information and through interviews with volunteer services and program staff the most qualified applicant is chosen for each position. Volunteer Services reviews all completed applications for content, availability and skills/interests and will choose applicants to interview for each open position accordingly.

    • Why can’t I start volunteering right away?

      There are certain steps that any person who wants to be a volunteer at a health care organization must follow. Those steps include making sure a volunteer has completed a health assessment, criminal background checks and interviews. Every volunteer must be also attend a Reid and Volunteer Services orientation.

    • What if I need to take a leave of absence or go to Florida for the winter?

      Active volunteers are given up to a 6 month leave of absence for medical or personal reasons.

    • When do my pharmacy benefits begin?

      All volunteers may begin pharmacy use after their 90 day introductory period.  In order to maintain the use they must remain active by volunteering at least 12 hours a quarter.

    • What is the commitment?

      Because of the amount of training involved, Reid asks for a six month commitment.

    • How will I know what to do?

      All new volunteers go through an interview process and a day and a half of orientation to familiarize themselves with Reid Hospital and the operations of Volunteer Services.  Experienced volunteers and supervisors will train the new volunteers in their assigned area.

    • How long does the application process take?

      About 1 month from interview to starting your assignment.

    • Who volunteers at Reid?

      Volunteers are men, women and teenagers from all walks of life.  They are retirees, former patients, husband-and-wife teams, professionals and students.

    • When do volunteers work?

      Volunteers are needed seven days a week, mornings, afternoons and evenings, but they usually work once a week, 2 to 4 hours at a time.

    • What jobs are available for Reid volunteers?

      Volunteers work in a variety of places including nursing units, emergency room, education, surgery, pharmacy, information desk, Gingko Boutique, health information management (medical records), doctor’s offices, Reid @ Home, heart services, accounting  and Reid Foundation.­­­

    • How long must I work when I come to volunteer?

      Volunteers are asked to give a one year commitment. Most volunteers work one four hour shift per week.

    • Is there an age requirement to volunteer at the hospital?

      Junior volunteers must be between the ages of 14 -18 and still in school. Adult volunteers are anyone 18 years of age or older and out of school

    • How can I volunteer at Reid?

      Reid welcomes volunteers. To apply, contact the Volunteer Services Department at (765) 983-3152.

  • Women's Health Services

    • Are specific services offered for women who have high-risk pregnancies?

      Reid’s Mother Baby Care Center is a Level II provider of obstetrical and neonatal care.  Services immediately available within the department include: portable ultrasound, state of the art centralized fetal monitoring and documentation system, fully equipped operating suite with 24/7 availability of staff trained to assist in Cesarean delivery, separate resuscitation area adjacent to each Birthing Room for infants requiring advanced care, and staff trained in the care of the maternal/neonatal patient.

    • I’m having some trouble nursing my baby. Who can I call for help?

      All Mother Baby Care Center nurses have been trained to assist breastfeeding mothers.  You can reach a Mother Baby Care Center nurse anytime at 983-3120.

    • How can I see the maternity areas of the hospital?

      The Reid Mother-Baby Care Center is on the Third floor of the inpatient tower. It is a secure unit, so tours must be arranged in advance by contacting the Mother-Baby Care Center at (765) 983-3120.